Had an experience day with Jo and Andrea — what an informative and enjoyable day! The food was fantastic, and it was great to see the products in action. I’m very impressed with the brand as a whole;... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I can't praise Caple enough for their after sales service (and obviously their kitchen products). I was helped with a warranty matter by Chan, who couldn't have done more to understand and resolve my... Se mer
Företaget har svarat
We only needed a head for our kitchen extender tap. However the kitchen was purchased 8+ years ago and we thought that the part might be obsolete. Emma sent me the link with the part within minutes &... Se mer
A great brand making products and able to answer questions about them when needed. Quality is amazing, both the sink and the taps/wastes look beautiful. Customer service was brilliant and Hannah reall... Se mer
Företaget har svarat
Företagsinformation
Informationen kommer från olika externa källor
Caple is a multi-award winning appliances, sinks, taps, kitchen+ bedroom furniture brand.
Kontaktuppgifter
Fourth Way, BS11, Bristol, Storbritannien
- 011793819000
- sales@caple.co.uk
- caple.co.uk
4,7
Utmärkt
2 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very helpful
We ordered the wrong item. And Hannah from customer service was great and helped with the return
11 april 2026
Svar från Caple
Thank you for your review! We're delighted Hannah could help make the return process easy for you. Caple
Svar från Caple
Hi Louise, we’re pleased to hear you’re happy with both the product and the speedy service. That’s exactly what we aim for.
A fantastic experience
A fantastic experience with knowledgeable and friendly staff. As a family-run business, their values and ethos really come through, creating a welcoming and genuine atmosphere. It’s rare to find a company that delivers such in-depth product knowledge while also providing exceptional food. I would highly recommend their experience days
23 april 2026
Omdöme utan inbjudan
Svar från Caple
Hi Naomi, we’re delighted to hear that you enjoyed the experience day and that our team’s knowledge and friendliness made it memorable! We hope to welcome you back again soon, Caple
Excellent Customer Services
Emily Walsh (Customer Services) and Oliver Ellis (Technical Services) dealt with the problem quickly and efficiently: nothing seemed to be too much trouble. They are excellent ambassadors for Caple.
23 april 2026
Omdöme utan inbjudan
Svar från Caple
Hi Adam, we’re delighted to hear that Emily and Oliver were able to resolve your issue quickly and efficiently. Thanks for taking the time to share your experience! Caple
Exceptional after sales customer service
Had a slight issue with a Caple single leaver tap which was supplied and fitted by a third party during a full kitchen refurbishment. After providing receipts I was promptly sent a replacement spout which unfortunately didn't solve the issue.
After getting back in touch with Caple customer service rep Gill she promptly sent out a new full replacement like for like tap, couldn't ask for a better after sales support.
Thank you
23 april 2026
Omdöme utan inbjudan
Svar från Caple
Thanks so much for your detailed feedback! We’re really glad Gill was able to get everything resolved for you quickly. Caple
Jo did a really good and informative…
Jo did a really good and informative tour and was full of knowledge on everything. Ran over all the appliances and overall a great experience.
23 april 2026
Omdöme utan inbjudan
Svar från Caple
Hi Chloe, thanks so much for the lovely review! Great to hear you had a good experience with Jo. Caple
Olivia Wright from the
Olivia Wright from the spares department helped me source the very unique piece I needed to finish a tricky job! Thanks Olivia!!
23 april 2026
Omdöme utan inbjudan
Svar från Caple
Hi Ryan, Thanks so much for the great feedback! We’re really glad Olivia could help you track down the part. Caple
Emily Walsh was outstanding
Emily Walsh was outstanding! She helped me with my current product issues. Absolutely great customer service all round.
23 april 2026
Omdöme utan inbjudan
Svar från Caple
Hi Elliot, thanks so much for the lovely feedback! We’re really glad Emily could help. Let us know if there is anything else we can help you with. Caple
DAMAGED WASTE KIT
I had a customer who had ruined her waste kit due to using washing powder in it.
I was given the correct code and price to advise the customer of how much it would cost to replace.
Olivia Wright sorted out the delivery for me and was able to get it delivered within a couple of days which is much appreciated.
22 april 2026
Omdöme utan inbjudan
Svar från Caple
Thanks so much for your feedback! Glad Olivia could help get everything sorted quickly, we’ll pass this on to her 😊
great experience form start to finish
great experience form start to finish, welcoming and full of knowledge and the food was amazing.
21 april 2026
Omdöme utan inbjudan
Svar från Caple
Thanks so much for the lovely review! Great to hear you had such a good experience and glad you enjoyed the food too! Caple
Excellent service by telephone agent
From my initial enquiry on 17/4/26 regarding the availability of replacement parts for my kitchen tap through to my placing of an order for a replacement tap on 22/4/26, Hannah Cope provided excellent and prompt service, providing relevant details of products and information.
22 april 2026
Omdöme utan inbjudan
Svar från Caple
Hi David, Thanks so much for your lovely feedback! Great to hear Hannah provided such prompt and helpful service. Caple
Amazing experience
A great brand making products and able to answer questions about them when needed. Quality is amazing, both the sink and the taps/wastes look beautiful. Customer service was brilliant and Hannah really went the extra mile to ensure our purchases were compatible with each other. Really great experience all around.
17 februari 2026
Omdöme utan inbjudan
Svar från Caple
Thanks so much for the amazing feedback. We’re so glad you’re happy with the products and that Hannah could help make sure everything worked perfectly together!
Svar från Caple
Hi Roger, Thanks for your review! Glad to hear your delivery arrived quickly 😊
Very impressive Support!
As a local firm in Bristol, accessing support services has been a breeze, on 2 occasions I have had to use Caple support and communication has been very easy to organise and quick to respond. Very impressed with the company.
21 april 2026
Omdöme utan inbjudan
Svar från Caple
Hi Taylor, thanks so much for your kind feedback! Great to hear you’ve had such a smooth experience with our support team. Caple
Lovely customer service
Always lovely to speak to Willow, Emma and Louise when having queries about our orders at Caple. They are always happy to help and resolve any queries quickly.
21 april 2026
Omdöme utan inbjudan
Svar från Caple
Hi Katie, thanks so much for your kind feedback! Great to hear you’ve always had such a smooth experience with our sales team!
The customer service from this company…
The customer service from this company is exceptional. Nothing appears to be an issue. My recent experience with Chan was first class. Well done you are a credit to the company!
20 april 2026
Omdöme utan inbjudan
Svar från Caple
Hi Ian, thanks so much for the amazing feedback! We’re really glad you had such a great experience with Chan. Let us know if there is anything else we can help you wth. Caple
Replacement part for Kitchen sink
I had a small issue with a part needing replaced.I found customer service from Olivia Wright to be very good regarding communication and solving the issue . I will return to this company in the future
19 april 2026
Omdöme utan inbjudan
Svar från Caple
Hi Eddie, thank you so much for your kind words. We’re pleased to hear that Olivia was able to support you quickly and keep communication clear throughout. We appreciate your support and look forward to helping you again in the future! Caple
Hannah Cope was extremely helpful.
Hannah Cope was extremely helpful.
The grease filter I needed is no longer available, however Hannah emailed me instructions on cleaning.
20 april 2026
Omdöme utan inbjudan
Svar från Caple
Hi Chris, thank you for your kind feedback! We’re so pleased to hear Hannah was able to help and provide a useful solution. We’ll be sure to pass on your comments to her. Caple
Paying for installation and taking away
I have had to replace like for like as no other distributor does the integrated tall freezer, when buying it on line at no point was it mentioned that I would have to pay even more for it to be installed and the old one taken away, I think spending that amount on a new freezer , that extra cost should have been mentioned
11 april 2026
Svar från Caple
Hi Ruth, thank you for your feedback. Your comments are very helpful and we’ll make sure this is reviewed so the information is clearer going forward. Caple
Decent price and good delivery time
2 april 2026
Svar från Caple
HI Stephen, thank you for your feedback! We’re pleased to hear you were happy with both the price and the delivery time. Caple
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.