capellisport.com Omdömen 

Just a horrid company. My son's $350 uniform kit was supposed to be delivered in mid-August after ordering it in early June. They never sent a delay notification, but once the season was approaching and we did not have the uniforms I reached out. They lied and said it was "shipped" yet for the next month is simply said "shipping label created". We got it at the end of September after more than half of our fall season had finished. I had to spend $75 to buy another used kit from our club off facebook marketplace. Half our our team was in the same boat, with no uniforms. Their customer service is a complete joke with zero care for their customers. Luckily for us our club is leaving them after this year, but I would highly advise anyone considering them to never use them. They will not deliver on time and will have little to no communication with zero care for people spending a ton of money on uniforms. It looks like this is not a rare occurrence, so I hope they either change their business practices or go out of business.

I ordered a youth soccer uniform on 8/1. It stated 5 weeks until shipping. It is now almost 9 weeks. I have emailed and asked for a full refund and to cancel the order. The season is already 3 games in and only 5 games left. I dont see a reason to wait any longer. All of a sudden there is a ticket printed for delivery but no delivery. They are a full money grab. If I dont see that its in the mail by tomorrow i am disputing charges

Ordered full soccer kit for over 500 dollars, paid 40 in shipping on 8/11/26 with promised fulfillment within 5 weeks. At 5 week mark I reached out because my order still stated awaiting fulfillment. Since then I have received automated emails with the same response and a promised update in 2 business days. That never comes, I just keep getting automated responses from different names sending the same exact email. I do not know what to do because now it has been almost 8 weeks and still not even an update that it's been fulfilled let alone shipped. My son started his season 3 weeks ago and he has no uniform. This is also happening to a number of new families on our team. I don't understand how a business can operate this way and that after spending that money and there is no recourse or anyway to find out the status of your order.

Product arrived in perfect order and much faster then originally anticipated.

I initially placed my order on my phone for my son’s gear which included multiple sets of jerseys and shorts. The phone navigation isn’t great and if you can see sizing information on it, I couldn’t figure out where. Later I found the sizing information on my laptop and realized the clothes would be too large. Luckily I thought, no big deal as I sent them an email to the customer service account as their FAQ said to do. The FAW stated that sizes can be changed within 48 hours within order and I responded the very next day. After multiple days without response, they then let me know that nothing could be done. I responded by letting them know what their own website says and in response, they said too late again as they were already shipping my items. I checked the email they said had the shipping information and it’s not set to ship for over a month. Clearly they didn’t want to deal with the change and just created a shipping label for gear they haven’t even made yet so they wouldn’t have to change anything. My team picked this company and not me, but those of you that can make a choice, choose someone better.

Horrible Horrible company
I ordered on July 17, and still not update on Sep 26.
Delivery service is horrendous

Worst company ever. Placed an order 8 weeks ago, processing time was between 4 and 5 weeks which is already a lot. I've never seen a company to take that much time for delivery, I spent almost $550 dolars and can't even get an answer from customer service, which I think it doesn't even exist since all the answers seem to be IA generated. Don't even deserve a 1 star. Is mid season already and my son has not received one pair of socks. If as a team you want to do business with Capelli, please don't. There's a lot of reputable good companies out there, this is not the one.

Customer service response is very slow. when I just wanted to change order, it replied a day later and cancelled my entire order.

My experience with Capelli Sport was frustrating. Before placing a mandatory uniform order, I provided my son's measurements and asked multiple times for guidance regarding sizing. Because uniforms cannot be tried on before purchase, I wanted to make the most informed decision possible.
Despite several emails, I was never given a specific size recommendation and was repeatedly referred back to the published size chart. As a parent, I found this disappointing because I was trying to determine whether the available sizes were appropriate for my child before spending hundreds of dollars on required equipment.
What made the situation particularly concerning was that this was not an optional purchase. The uniform package was mandatory for participation in my son's club program (Inter Gainesville KF), and the total cost of the required equipment package was approximately $411.
In addition, while no sizing recommendation was provided despite my repeated requests and my providing my son's measurements, the financial risk of selecting the wrong size remained entirely with the customer, including return shipping costs for sizing-related returns.
Other customers may have different experiences, but I believe parents should be aware that they may be required to make sizing decisions without receiving specific guidance, even when detailed measurements are provided, and even when the purchase is mandatory for participation in a youth sports program.

Two months in and I have yet to receive my order. Customer service is an absolute joke and borders nonexistence. Fraudulent company taking money and refusing to refund money when products are not received.

Completely unpredictable and non existent customer service. After waiting for two plus months, we received a small for the large we ordered, sent them pictures of the incorrect item and guess what, they responded with “please send us pictures”. This kind of stuff never happened before with other uniform providers - under armor, Nike…

This company is a scam. They say they have a 5 week turnaround on uniforms but that's a lie. Their customer service is downright terrible, using the same copy and paste response when you inquire about the location of the equipment you've ordered.

Placed a $500 plus order for my son's soccer academy. It's been over 2 months and we still haven't received the order. I've reached out 4 times and I keep getting generic people with just the first name telling me wait 2 business days and they will update. Nothing. They will take your money and never send your order. Looking into legal action this point.

Capelli has been the required uniform supplier for my children’s travel soccer league for multiple years and once again this season the club we are members with required the uniforms be purchased from Capelli. In every year prior and including this year uniforms are promised within a time frame that is not met. This season is the same, orders were guaranteed within 5 weeks of purchase. That has been exceeded at this point by multiple weeks and the automated responses and lack of resolution to the issue is an on going problem. No remedy has been offered and no timeline has been provided. I have been forced to escalate the matter as the company has taken no ownership of the delays. It is required that uniforms be purchased through this company so they have a hold on me and have had my money tied up for an undelivered product for months. I have given a final notice to Capelli before I have to escalate this even further. I have no choice but to buy from Capelli in this case and they have not met their requirements and have made no effort to remediate the situation.

We ordered our team’s club soccer kits from Capelli with an estimated delivery time of five weeks. It has now been well past that timeframe, and we still have not received one of the uniforms. My daughter’s kit arrived only one day before her first game, causing her to miss picture day and soccer fest. Another player is still waiting and has already missed two games because she has no uniform.

Despite multiple emails sent to your company, we have not received a single meaningful response. The replies that do come through appear to be AI‑generated, and there is no phone number listed to speak with a representative. We are still waiting for the remaining uniforms to be shipped, and there is no tracking information available at all.

This lack of communication and failure to deliver is unacceptable. These are children’s teams, and your delays have already disrupted their season and taken away important experiences. No company should operate with such little accountability, especially when families have paid in full and trusted you with their kids’ uniforms.

I ordered two team uniform kits for our team in late July. The order confirmation said items ship within 5 weeks. We're now past 9 weeks and I still don't have a ship date.

Our season started 9/13. The kids have now played three games without uniforms.

I first asked for a status update on 9/1. Since then I've heard from six different customer service reps — Daniel, Marc, Joelle, Ben, Valeria, Anna — and every reply has been the same canned paragraph: apologies for the delay, we're checking with the fulfillment center, you'll get tracking when it ships. One reply told me to allow 2 business days for a response after I'd already been waiting 8 days with no answer. Not once has anyone given me an actual date, or even confirmed the order isn't lost.

What makes it worse is that players on our own team who ordered weeks after we did already have their gear. So this isn't a blanket production backlog. It's our order sitting somewhere with nobody willing to actually look at it.

This is horrible company to deal with they dont have customer service is only with emails and you have to wait 2 to 3 days for a response .
They gave me a ship day of 09/07/26 and its 09/17/26 and nothing yet not update instead they closed out my ticket thats its been resolved. Its still in shipping status for a week.

The tournaments are halfway done and my son is with out an uniform I paid almost $400 bucks .

If I could give them zero stars I would. Ordered a soccer uniform kit and was told it would take 5 weeks. I sent an inquiry after 6 weeks, and was told it has shipped and was provided a UPS shipping number. At 7 weeks since ordering, the tracking number has still not updated because UPS has not received the package. Send another message, with no response. My son will now miss two tournaments with his new uniform and I am out hundreds of dollars with no item. Absolutely ridiculous and horrible customer service.

If I could give negative 100 stars I would! Item was ordered over 5 weeks ago and still has not shipped. Status still indicates "pending fulfillment." My children are well into their soccer seasons without uniforms. This company is a joke and I'm so glad my sons' travel team is shifting to another company next season!!!!

Joke of a company. They took the extortionate amount of money for the junk they sell and haven’t delivered in over 8 weeks. When I keep reaching out to customer service it’s some random person in whichever country that keeps saying they will look into in 2-3 days. This company is ruining kids soccer.