It was fairly straightforward. Products arrived on time. No surprises in terms of costs or fees. The sizing charts are little confusing and sometimes hard to reference. But overall satisfied with the... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordered 10 weeks ago and still haven't received our jersey order. The confirmation email says orders ship within 5 weeks. Customer service shows it "shipped 10/5", yet the delivery carrier is saying t... Se mer
Took over 5 weeks to process and ship an order. Placed the order 4 weeks before season was to begin and jersey didn’t show up until after the 2nd game and after team pictures had taken place. Do not u... Se mer
Order was prompt. Easy to order. Some items were missing from order but was quickly solved by reaching out to customer service.
Företagsinformation
Om capellisport.com
Skrivet av företaget
Capelli Sport is a global multi-sports brand from Manhattan, New York, specializing in team sports.
With a strong club community reaching all corners of the world, we empower and unite people from amateur, to youth and pro clubs. Our goal is to build equal and diverse playing fields where everyone can be themselves, live up to their full potential, and enjoy safe experiences.
Our passion for creating products from lifestyle apparel to footwear and performance match kits enables athletes and teams to maximize their success on the field and beyond. Capelli Sport supports all athletes through a unique global sports ecosystem with a focus on service excellence. With years of know-how on our side, we always deliver an exceptional customer experience. By players, for players, Capelli Sport is deeply rooted in sports culture.
With a strong club community reaching all corners of the world, we empower and unite people from amateur, to youth and pro clubs. Our goal is to build equal and diverse playing fields where everyone can be themselves, live up to their full potential, and enjoy safe experiences.
Our passion for creating products from lifestyle apparel to footwear and performance match kits enables athletes and teams to maximize their success on the field and beyond. Capelli Sport supports all athletes through a unique global sports ecosystem with a focus on service excellence. With years of know-how on our side, we always deliver an exceptional customer experience. By players, for players, Capelli Sport is deeply rooted in sports culture.
Kontaktuppgifter
2,7
Dålig
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 22 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
i made an error on my part
i made an error on my part. messaged capellisport and was helped every step of the way. now my daughter is happy with her bag
17 augusti 2026
Omdöme utan inbjudan
Svar från capellisport.com
Hi Juan, Thank you so much for taking the time to share your experience! We’re glad we could assist you every step of the way and, most importantly, that your daughter is now happy with her bag. We truly appreciate your kind words and support! 💙
Easy to locate items on website and…
Easy to locate items on website and good tracking communication. Product received ina timely manner and product is of high quality.
18 augusti 2026
Svar från capellisport.com
Hi Gerard! We’re happy you had a smooth experience and were pleased with the product quality.
Over one month past the given date
Over one month past the given date. 5 weeks will be 10+ weeks. Not sure it will even come then. Customer service said there’s nothing they can do. NOTHING. NO REFUND, NO RUSH. NOTHING. This will be delayed, missing two out of the 5 tournamentS. Hundreds of dollars wasted
8 juli 2026
Omdöme utan inbjudan
Incorrect info on website
I ordered my jersey on 4th July, it still has not been shipped (let alone delivered) 7 weeks later. There was no info about it being a pre-order on the website. Be warned.
I cannot respond to Capelli's comment but I have already raised this to customer support who were not helpful at all. Order number is 3690
4 juli 2026
Omdöme utan inbjudan
Svar från capellisport.com
Hi Emma, thank you for sharing your feedback. We’re sorry for the frustration caused by the delay and the lack of clarity regarding the pre-order. We’d really like to assist you further. Please email us at customerservice@capellisport.com with your order number so we can review this for you.
The order was processed quickly and…
The order was processed quickly and delivery was made in less than a week!
5 augusti 2026
Svar från capellisport.com
Hi Scott, Thank you for your wonderful review! We're delighted to hear your order was processed quickly and arrived in less than a week. We appreciate your support and look forward to serving you again!
It was easy to find the items I was…
It was easy to find the items I was interested in purchasing online. I placed the order and it was quickly delivered.
5 augusti 2026
Svar från capellisport.com
Hi, Thank you for your review! We’re glad you had a smooth shopping experience and received your order quickly. We appreciate your trust in Capelli Sport!
Tanks a lot for the great service 🤝 I…
Tanks a lot for the great service 🤝 I am so excited to start my new season ⚔️✝️
God bless you all capellisport TEAM 🤝
5 augusti 2026
Svar från capellisport.com
Hi Jesus, Thank you so much for your kind words! We’re excited to be part of your new season and wish you the best of luck!
Automated dismissive customer service
If there was a negative value, I would definitely reward that for Capelli sports. They have contracted with the club that I signed up for my daughter's soccer rec league through. We have been with SSA for years and have her old practice shirt which is the exact same practice shirt for her. They have the site set-up to only allow for you to purchase all items or none at all. I contacted customer service to get it resolved. They marked my ticket as resolved without addressing the fact that we already have the shirt. They have basically extorted parents/consumers based on an agreement that they made with SSA. This I can afford to prevent from disappointing my daughter with her being disenrolled from the program. They got me this time however I will NOT be signing her up with the league due to the extortion of extra funds for shirts and other items that are unnecessary. The dismissive email was the worst customer service tactic ever and it will be the last time I deal with them due to unethical systems that are designed to extort parents.
5 augusti 2026
Omdöme utan inbjudan
Svar från capellisport.com
Dear Customer,
The team kit (mandatory and optional) is determined by the club.
We follow the club’s instructions regarding the kit requirements and ordering setup to ensure all players receive the items selected by the club.
We appreciate your feedback and we have shared it with our leadership team.
Thanks
I was sent Childs shorts instead of…
I was sent Childs shorts instead of adults which I paid for. Feels difficult to return which I plan to do today but wish it was easier when a mistake is made at Capelli’s end. I now have to pay to ship it back to them
31 juli 2026
Svar från capellisport.com
Hi Brian, Thank you for your feedback! We're glad to hear you had a quick and easy experience. We appreciate your support!
I received the wrong item and not only…
I received the wrong item and not only do I have to pay to ship it back I have to wait for them to get it back and then another 2-3 weeks to get my refund. So essentially I'm paying money for them to borrow my 105$
29 juli 2026
Svar från capellisport.com
Hi Nick,
Thank you for your feedback.
After reviewing your order, we confirmed that the size selected at checkout matches the size that was shipped.
We understand that mistakes can happen when placing an order, and we appreciate that you returned the item in accordance with our return policy.
Your refund will be processed in line with our standard refund timeline. Thank you for your understanding.
Literally the worst company I've ever…
Literally the worst company I've ever dealt with. My order has been in limbo for 14 days. I asked about the status and have been given a series of automated responses. One email says it's "in transit to UPS" another says it's "awaiting pickup by UPS". It's been in that status for over 10 days. Then they said delivery by the 18th, on the 20th they were back to automated responses and said expected pickup by the end of this week. The rest of the team ordered after us and have already gotten theirs. This is over $300.00 worth of merchandise. I'm fed up.
21 juli 2026
Omdöme utan inbjudan
I received my order within 3 days
I received my order within 3 days, I will be ordering more soon.
Thank you very much
6 juli 2026
Svar från capellisport.com
Hi Isaura, thank you for your feedback! We're happy your order arrived quickly and look forward to serving you again.
Helpful, fast shipping, great quality
I love that the Cabo Verde merch was available so quickly. I liked the team t-shirt the guys were wearing around around the games. They were selling out fast and your customer service helped me out. The t-shirt and hoodie shipped and arrived quickly and are great quality.
17 juli 2026
Svar från capellisport.com
Hi Robyn, thank you for your kind words! We're so glad our team could help and that you're enjoying your Cabo Verde gear.
Lovely
Lovely, thank you. The shirts are nice quality with all either cotton or high cotton blends. The designs are simple but classy.
14 juli 2026
Svar från capellisport.com
HI, Thank you for your kind words! We're so glad you love the quality and design of the shirts. We appreciate your support!
Terrible customer support- can't get a…
Terrible customer support- can't get a phone number or s real person, just a bunch of AI responses. Still haven't recieved our make up order after the first order was list. My kid's tournament is coming up next weekend and no uniform... We ordered 3 months ago...
1 juni 2026
Omdöme utan inbjudan
Ordering was easy
Ordering was easy , the product it top quality. I love my game day shirts .
I will support Capelli as much as I can since they supported Cabo Verde in the World Cup of 2026. Thank you Capelli for helping them reach the biggest stage of the world and for being apart of the beautiful game. What a Legacy.
14 juli 2026
Svar från capellisport.com
Hi Karla, Thank you for your kind words! We're so happy you love your game day shirts and truly appreciate your support. Enjoy!
Great all around experience
Fast shipping, neatly packaged, and high quality products. Will definitely purchase from again.
6 juli 2026
Svar från capellisport.com
Hi Stephanie, Thank you for your review! We're glad everything arrived quickly and that you're happy with the quality. We look forward to serving you again!
Cape Verde National Soccer Team
The product arrived as promised and the quality is amazing.
6 juli 2026
Svar från capellisport.com
Hi Ademildo, Thank you! We're happy to hear your order arrived on time and that you're enjoying the quality of your new gear.
Svar från capellisport.com
HI!! Thank you! We're so glad you had a great experience. Viva Cabo Verde!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.