CAPALA SWIM Omdömen 

Updating my review following the company’s response. My original concern was that the £2.50 processing fee wasn’t made sufficiently clear during the returns process, particularly on an £80 item. Capala responded promptly, refunded the fee as a goodwill gesture, and acknowledged my feedback about making this clearer in future. I still think greater transparency would improve the customer experience, but I appreciate the way they handled my complaint and their willingness to listen. A change of heart now and simply due to their response to my concern, Capala will see me return as a customer in future.

I have just ordered my 5th Capala bikini, they are my most trusted bikini brand! The quality is unmatched and the customer service is next level. Thank you Ellie and the team!

I already have a bikini from capala which is excellent quality. I contacted the team for a question about sizing and got such a quick response! Perfect customer service!

I would give 10 stars if I could. Obsessed with this brand and will definitely be ordering more soon. I ordered the GRACE The Ultra Mesh Maxi - Black and the quality is incredible. You can tell so much thought has gone into creating this dress.

I had to return a few items from my order as I changed my mind and the return was so easy and super quick.

The best bikini & brand I’ve ever bought from.

I can’t even express how perfect the bikinis are, sizing is incredible. Customer service incredible and I can’t wait to purchase more from Capala!

Best bikinis I’ve ever bought - the prints and designs are super original and you can tell a lot of thought goes into them! Will definitely be buying more of their bikinis and can’t wait to try their dresses too 🫶🏻

Bought a size s bikini as per sizing chart, but bikini was rather small and not great support. Sadly got to pay for return/exchange. Read reviews before purchase but pretty disappointed.

Love Capala they're my go-to for cute and functional swimwear. I love how many different styles they have and how perfectly designed they are to flatter a woman's shape. Everything is so buttery and the ordering/delivery process was super easy <3

My absolute favourite bikinis! The fit always makes me feel 10/10 🍑

Best bikini I’ve ever bought. Such a fan of the brand and how they really listen to what women want ❤️ Thankyou x

Bought the amara dress and I’m obsessed! Quality is so good, really impressed

Bought the Amara dress and it is my favourite thing I have ever owned!!! It is so beautiful and the fabric quality is so high quality! I think anyone would look stunning in the dress, it is so versatile ❤️ I can’t wait for the next collection to drop

I don’t think I actually have the words to describe how good the quality of the fabric is. My friends and I all have capala bikinis and can’t stop raving about them. Don’t even get me started on how unique the dresses are. As a wide hip girly I finally feel so seen ! When I order from any brand I tend to get a couple different sizes as you never know which will fit best and capala were so great with handling all customer care aspects and returns. 1000% will buy again.

Ordered a dress (Grace, Ultra mesh maxi) for an event. Wore it to the event, washed it then air dried it. The fabric showed noticeable piling and the strap across the upper back was also falling apart. I wore the dress once, for 3.5 hours. I’ve reached out to customer service three times with no response. Can’t really fix the problem if a company doesn’t respond. I would not buy from this company, especially since this dress was $150 US. Take your money elsewhere and buy something that’s higher quality from a company with better customer service.

Best bikinis ever!
These are so so flattering! I’m a 34DD so I always struggle to find bikinis that are supportive and also look nice and these are so good! I have two of their Isla top/Kaia bottoms sets and I am obsessed! Please bring out more prints because I will always order! I had to exchange to a smaller size and the customer service team was so so friendly!

I've never felt better in swimwear than I do in Capala!! The quality and designs are like nothing else I've tried, 10/10 ❤️

I love my bikinis so much!! They are so flattering and fit so nicely. Also with the delivery Ellie and her team went above and beyond to make sure my bikinis arrived on time! So so excited for Ellie and her brand- it’s exceptional and the next time I need new swimwear I will be back without a doubt. Thanks so much ☺️

To anyone outside the United Kingdom: DO NOT order here!

I have been charged twice shipping costs (back and forth) plus customs clearance costs for a total amount of more than 55 euros for a dress that I returned.

You pay for air here.

PS: I had to wait more than a month for delivery.

I ordered two bikinis as I wasn’t sure on which shape would suit me best, and I’d seen how stunning they looked on Instagram. Arrived quickly and didn’t disappoint however as they’re quite expensive I decided I would only keep one. I packaged up my return and sent it back, a couple of weeks passed and I’d not had confirmation they had received it or my return processed so I sent an email to them. I’ve had no response I’ve followed up twice more and still nothing back! This is between March- June so several weeks have passed. I would just really like my refund as it is a lot of money but not getting any response!

*Edited 02/06 after receiving the response on this original review I sent an email to Ellie direct and this was sorted within the hour! I think the issue was I was replying to the info email and I don’t think they were going through for some reason!

I decided to treat myself for my holiday, and wow — what a stunning bikini! The quality and fit are absolutely gorgeous. I initially had to exchange the top for a different size, but Ellie was incredibly responsive and helpful, making the whole process smooth and stress-free. I’m also eagerly awaiting my pre-ordered Grace dress — sadly it didn’t arrive in time for this trip, but that just gives me the perfect excuse to book another holiday (and pick up another bikini!). Highly recommend!