The website was super user friendly and made sizing the image to the canvas easy. The option to have someone check that image quality really brings a sense of security. The entire process from step1 t... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
On two different occasions I ordered large canvas portraits from this company. First print was very professional so I ordered a second one a week later. Both with heavy promotional discounts. If you p... Se mer
Order made and processed exactly as expected, and pictures arrived pronto. Ordering process was slightly clumsy and I had to start again a couple of times. Surely that can be improved. All good otherw... Se mer
Very happy no bad experiences quick service and good quality have used canvas factory a couple of times and had zero problems. If they think the picture doesn't look right on the canvas like two small... Se mer
Företagsinformation
- Fotoutskrift
- också i
- Butik med vardagsrumsmöbler
- Försäljning av konstnärsmaterial
- Inredningsarkitekt
- Möbelaffär
- Sovrumsmöbler
Informationen kommer från olika externa källor
Create beautiful canvas prints from any photo. High quality materials and 100% satisfaction guarantee. Low prices with 70% off RRP storewide. Made in Australia.
Kontaktuppgifter
188 Quay Street, 1010, Auckland, Nya Zeeland
- 09-222-1006
- support@canvasfactory.co.nz
- canvasfactory.co.nz
4,7
Utmärkt
7 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I was really surprised with the quality…
I was really surprised with the quality of the print as I was concerned that there wasn’t enough detail on the picture file . It looks awesome on the wall.
Thanks for a great job!
7 juni 2026
Excellent quality and service
14 juni 2026
Team edited the image for excellent result
They realised the image I sent wouldnt print to canvas well - made some alterations and suggestions and the result was excellent !
13 juni 2026
Oversight and service was great. Very happy they picked up that my…
Very happy they picked up that my choice of canvas needed changing.
Very prompt service.
7 juni 2026
I had a custom canvas printed of one of…
I had a custom canvas printed of one of my own paintings. It came out perfectly. The service was easy to use, quick and the price was unbeatable. Highly recommend and will definitely get more paintings done in future 😃
8 juni 2026
Disappointed. A tree printed in landscape mode?
Print was of a tree so obviously image should be printed portrait format. I assumed my download would be checked before printing but came back in landscape mode.
I know that is how I downloaded the image but obviously no one checks for obvious errors like that.
Very disappointed.
30 maj 2026
Svar från Canvas Factory
Hi Chris
Thank you for sharing your feedback. We understand your disappointment with the orientation of the print.
We’d like to clarify that we printed the image exactly as it was created through the website. The order that was placed was in landscape orientation, and our print process followed the specifications of what you ordered. You also chose to not have the order reviewed as this was placed via Prodirect.
We appreciate your feedback regarding your order and will take your comments into consideration as we continue to improve the experience.
Excellent service
Excellent service, quality and fast delivery as always would definitely recommend again and again
6 juni 2026
So helpful and my canvas look amazing
29 maj 2026
Struggle to pay online…
Product was great but paying online was once again a huge hassle as neither my valid credit card nor my valid bank account were acceptable forms of payment & I had to have a separate link sent to me to facilitate payment. This has been ongoing with Canvas Factory for a number of orders and despite my requests that the issue be sorted out, nothing has been done. Note that both my Mastercard and my bank account had sufficient funds available to pay for the product
2 juni 2026
Svar från Canvas Factory
Hi John
Thank you for your feedback, and we sincerely apologise for the frustration caused by the payment issues you experienced.
We understand how inconvenient it was to have valid payment methods declined, especially after this had happened across multiple orders. We’re pleased to confirm that this issue has recently been resolved, and steps have been taken to prevent it from happening again.
We appreciate your patience and are glad to hear you were happy with the product. We hope your future experiences with us are much smoother.
Rory
CS Manager
Above and beyond to ensure the product…
Above and beyond to ensure the product is right. Great quality and top notch service.
25 maj 2026
I paid extra for the expert option of…
I paid extra for the expert option of the picture to be done, thinking the bad things on the photo would be changed plus the lighting ect, I was disappointed when it came as the canvas was exactly as the original photo so what was i actually paying extra for?
31 maj 2026
Svar från Canvas Factory
Hi Chris
Thank you for your message. I’m sorry to hear you were disappointed with the result.
I’ve checked the order, and unfortunately there were no design notes included with the Design option. Our designers do review images and make suitable adjustments where possible, but they do rely on customer instructions for any specific changes, such as removing unwanted items, correcting lighting in a particular area, or altering parts of the photo.
As no specific instructions were provided, the designer has prepared the image as supplied rather than making changes that may not have matched what you wanted.
That said, we do understand your frustration. If you can please let us know exactly what you were hoping to have changed, we can review this further and see what options are available
I have also provided a link here to what the design service covers
https://support.canvasfactory.com/hc/en-us/articles/360001200296-PRO-Design-Services
Kind Regards
Amanda
Was very easy to use
Was very easy to use, needed to update address which was promptly acknowledged and updated.
Goods arrived in good time and condition.
Quality of the pictures are great, not all supplied were of great quality. I did use the check but not sure if needed.
Minor point, tracking updates not kept up with delivery.
23 maj 2026
Outstanding professionalism
Amazing comms.
Very professional
My photo was not super high resolution- and they suggested professional edit which I was very appreciative of.
29 maj 2026
Very happy with the Canvas Photo
Very happy with the Canvas Photo. It looks good and was as described and was of good quality. They actioned the order promptly and delivered quickly. Will be using them again.
28 maj 2026
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.