One of the canvases I ordered was bowed and broken on the cross frame. It was unusable. A refund and apology was given quickly and efficiently by Zoe. Thank you for the brilliant customer service and... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have purchased this product from other suppliers as well as Canvas-Store and it is always of good quality. The price is reasonable if a little more expensive than another supplier (however, they wer... Se mer
Very nice canvas and good company. The only problem was with transport, as the box with 5 linen canvases was broken, but luckily the canvases were not damaged. However the note should be taken about p... Se mer
The canvas board (all 15 in total) arrived within the allotted time. The delivery came very early in the morning before office hours. I left a message on the door saying that the delivery could be dro... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
At Canvas Store, we stock a huge range of quality blank canvases for professional artists, students and beginners. We deliver straight to your door in box quantities, which means we are able to offer the best value around.
Kontaktuppgifter
Savoy Road, CW1 6NA, Crewe, Storbritannien
- 0207 759 4525
- website@canvas-store.co.uk
- canvas-store.co.uk
4,4
Utmärkt
392 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 42 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good products delivered quickly.
17 oktober 2025
Perfect product as I want
Perfect product as I want. Fast delivery. Good price. Very good packaging.
16 oktober 2025
Arrived promptly and well packed
17 september 2025
Qiuck delivery and good prices
10 september 2025
Just what I wanted
Just what I wanted. I couldn’t find anywhere else with a canvas board that size. Prompt and efficient delivery.
27 augusti 2025
Refunded and none explanation
Refunded and none explanation. Very disappointing as I needed this for an art class
23 juli 2025
Svar från canvas-store.co.uk
Hi Jeni,
I'm so sorry for your experience.
We have been updating our order fulfilment procedure to ensure that customers are contacted to discuss orders, if for any reason we are unable to fulfil them.
Unfortunately, the item you ordered was out of stock with our supplier, with no due date to restock
You should have been contacted and offered any available alternative products - I sincerely apologise that this was overlooked!
Best Wishes,
Customer Care
Thank you for the canvas roll
Thank you for the canvas roll. Have not tried but looks good. Very good packaging. Communication was great!
10 juli 2025
Excellent quality
I recently ordered a few canvases was blown away by the entire experience. From the moment I placed my order, the team’s exceptional service shone through, with quick, friendly communication keeping me in the loop at every stage.
When my canvas arrived, I was stunned by the quality. It looked even better in person than it did on my screen!
If you’re looking for top-notch canvas combined with genuinely attentive customer care, look no further. I can’t recommend them highly enough!
26 juni 2025
Omdöme utan inbjudan
Svar från canvas-store.co.uk
Hi Lea,
Thank you so much for your fantastic review!
Positive feedback encourages our team to continue working hard to provide the quality of service you have experienced.
Warm Wishes,
Customer Care
Very good quality product at good…
Very good quality product at good price. My order was dealt with efficiently & quickly.
2 juni 2025
Svar från canvas-store.co.uk
Hi Christopher,
Thank you so much for your 5* review!
Happy customers, happy Canvas Store!
Best Wishes,
Canvas Store Customer Care
Great product abd good price
I am pleased with the product. The price is good and delivery is excellent
2 juni 2025
Svar från canvas-store.co.uk
Hi Carol,
Thanks so much for the 5* review!
It's great to receive positive feedback.
Best Wishes,
Canvas Store Customer Care
Svar från canvas-store.co.uk
Hi Anne,
Thank you so much for the 5* review!
We are so glad that you are happy with your canvases.
Best Wishes,
Canvas Store Customer Care
Svar från canvas-store.co.uk
Hi Sara,
I'm so sorry that you didn't receive any communication from us regarding your order.
It is our procedure to keep customers informed about their orders, so I sincerely apologise for the oversight.
The item you ordered was recorded as out of stock, but you should have been informed before your order was cancelled.
I hope that we can do better next time.
Best Wishes,
Canvas Store Customer Care
I was very pleased how the transactions…
I was very pleased how the transactions went. From placing my orders, and when being delivered.
30 maj 2025
Svar från canvas-store.co.uk
Hi Carol,
Thank you so much for the 5* review!
We love when we can provide smooth service.
Best Wishes,
Canvas Store Customer Care
The same terrible experience from 2 years ago …
i ordered and paid for canvases-which were due to arrive between 5 and 7 days; After a week I called and was told that the order hadn't actually been placed;Accepted apologies-- and after another week I was told they would sort it out- Then when they eventually arrived-- and my commission had been lost !! They canvases were crushed- wood splintered- canvas torn; I photoed and sent pics after the delivery man ( DPD) told me that I had to contact DPD-He had done his job of delivery; and he spoke little english--( Nice man)
28 maj 2025
Svar från canvas-store.co.uk
Hi Tom,
I'm so sorry about your experience buying canvases from us.
We are committed to providing complete transparency regarding orders, but this does not make the repercussions of delays go away.
If you ever experience issues with a delivery, contact our customer service team at: info@londongraphics.co.uk, who will do their best to assist you.
We have taken your feedback into account and aim to improve our service to avoid such an ordeal for customers in future.
Best Wishes,
Canvas Store Customer Care
Poor delivery & service
Ordered item, this was straight forward. However I did not receive the parcel. It went to the wrong address! I received email from FedEx when they were going to deliver. They had the wrong address. My address on the invoice was correct. Unable to contact FedEx to correct their error & the Canvas store did not reply to any emails sent. I had to visit the resident to explain the situation. Happily they accepted the delivery on my behalf. This is totally unacceptable & I will not be buying any products from you shop ever again. I cannot recommend you business.
15 maj 2025
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