cannonkeys.com Omdömen 

Extremely disappointing experience with CannonKeys.

The most frustrating part isn't even the defective product—it's how the entire situation was handled afterward. I spent months waiting for the board, then more time waiting for fixes, then more time waiting for responses, only to be offered a return and refund as the final solution. After all the time already wasted, asking a customer to package everything up and start the process over feels like adding insult to injury.

The company says this isn't the experience they want customers to have, but at some point words stop mattering when the outcome never changes. Customer support may be apologetic, but they're left dealing with the consequences of failures that appear to originate elsewhere in the company.

This experience has completely shaken my confidence in CannonKeys' quality control. If products can arrive with significant issues and the resolution process drags on for months, what exactly are customers paying for? Quality control is supposed to catch these problems before products reach customers, not after.

What concerns me most is the apparent lack of accountability. Instead of receiving a meaningful resolution, I was left feeling like my time had no value. For a company operating in a premium enthusiast market, that's unacceptable.

Potential customers should seriously consider whether they're comfortable taking that risk. Based on my experience, I can't recommend CannonKeys, and I certainly won't be purchasing from them again.

UPDATE: They're sending me a replacement.

Personally I had customer support be quick to respond and extremely helpful with resolving my issue accurately and promptly.

Aside from that I’ve not had issues with prior orders, everything has always arrived as advertised and on time per the tracking information provided.

Expensive shipping, lost item first time round, sent wrong items as replacement.

My experience with Cannonkeys was horrible, I order an items the first week of Jan which should have been deemed lost after a week of the tracking not being updated.

They then sent a replacement which was delivered BUT it was someone else's order who was based in Switzerland.

I would not recommend them based on any criteria, I had to chase to get a replacement and when they did send one out, they couldn't get me the right item.

With how much they charge for shipping, it should be the right item but they have a lack of quality assurance or adequate service.

Keycaps were complete and of good quality.

I have had to reach out to support so many times for multiple different items and I have never had it take less than 2 months to get this sorted out. I am so tired of dealing with their terrible turn around times and their inability to provide me with what I purchased the first time around.
Their quality control is horrible and their product photos are misleading. I will not be buying from them again.

Their CS is extremely helpful every time I have an issue, granted I don't have many. They fulfill in a reasonable amount of time, 1-3 days, and anytime there is a hiccup, they will update with answers.

I love trying new switches and CannonKeys always brings the heat! They messed up my order during a big sale but they made it right in two days. Highly recommend!

Slow Customer Service, Inaccurate Advertising, Order Cancelled due to incorrect stock information.

Have had to reach out to their customer service over an order they cancelled I placed, apparently it was due to a stock issue in the system and they had run out despite showing stock still. It took a week to respond to me.

Also for a recent 48 hour sale they had it was only about 38-40 hours long, rather than a full 48 despite still having stock. Several users in their discord complained about this but they don't care. Had a friend email them about this too, and he said they took several days before they got back to him.

I've liked them in the past, but they've gone downhill over the last year or 2

They have some really great keyboards. I am not a fan of waiting on group buys, but they always deliver. Would recommend!