Same experience as the other negative reviews. Zero follow through, $100 aligners that take 2 months to make. Your teeth won't end up the way you want. You never speak to an actual orthodontist ever a... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Getting in touch with customer service is not easy, and have to jump through hoops. I have spent over 2 extra weeks in a retainer that i feel is no longer serving it’s purpose. I think the fact you ca... Se mer
Företaget har svarat
I've been using Candid for just about three years. I had really no issues whatsoever until now. Apparently their business model is changing, and no longer allowing remote monitoring, and therefore no... Se mer
Aligners cut my mouth and tongue and I have to personally shave them down every two weeks to be able to talk without a lisp and to prevent mouth damage. When I called customer service to get help they... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
As of the end of 2023, Candid ceased all direct-to-consumer clear aligner products and services, and are no longer associated with this profile. Candid announced this change via news publications, on its website, and in digital communications to its customers. In the two years following the announcement, Candid assisted customers who had purchased aligner kits in completing their treatments, obtaining refunds, and beginning retention. The final day to purchase retainers as a direct-to-consumer customer was March 8th, 2024. Candid no longer provides aligners, retainers, treatment accessories, dental records, or refunds to direct-to-consumer customers. Those seeking clear aligners or retainers manufactured by Candid should work with a dental provider who uses their CandidPro product.
Kontaktuppgifter
Avenue of the Americas 555, 10011, New York, USA
- support@candidco.com
- candidco.com
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great experience so far
Great experience so far - I’m seeing amazing progress and it definitely has been working up to this point!

Svar från Candid
Quick responses after submitting…
Quick responses after submitting bi-weekly reviews!

Svar från Candid

Svar från Candid
My husband receives photos/scans/videos…
My husband receives photos/scans/videos of how his teeth have changed every time he moves on to his next pair of aligners - I “iChatted” to ask why I don’t receive this same “service” and was not given a real answer - disappointing.
It’s normal to want to SEE your progress.

Svar från Candid

Svar från Candid
This system is so easy to use
This system is so easy to use! I can feel and see the difference already and I’m only on step 5. I highly recommend.

Svar från Candid
Dont do it
Honestly, just pay for Invisalign and stay away form Candid. I have had a pretty bad experience with Candid so far. I have been stuck on the same step for months, I keep being told to go back in steps, stay on this step longer, etc but they still haven't fixed whatever issue is happening. When you try and call to speak to a doctor, you only get sales reps and they have no idea whats going on. I've learned the hard that your teeth are too important to not be monitored by a doctor.

Svar från Candid
I am very please with my results
I am very please with my results. My teeth were very open and my bite was very bad. When I used to eat I could only use my back teeth to chew and because of that my jaw use to get swollen all the time. In only 7 month my teeth looks great and my bite is perfect.

Svar från Candid
Worth the effort
The beginning of this process was very simple and enjoyable. I am a little frustrated that my progress has been delayed multiple times due to different things. A lot of sets don’t fit correctly and I don’t feel I am using the chewies correctly, since my progress is still delayed. They are also a hassle to clean so I am constantly brushing and flossing to no avail since my reports come back consistently that I need to brush/floss more. They just seem to be a great deal more work than I originally thought.
That being said, it is so nice to not have to schedule orthodontist appointments every other week and the progress is quicker than braces. They’re practically completely invisible and all self-consciousness is eliminated. The app is simple to use and find answers to basic questions. I am seeing (and feeling) a noticeable change in my smile, as well as a lowered sensitivity in my teeth. All in all, it will be worth the effort.

Svar från Candid
I love the communication and feedback…
I love the communication and feedback as well as the ease of scanning my progression. I have no complaints...Worth the time and money.

Svar från Candid

Svar från Candid
I have had a wonderful experience
I have had a wonderful experience! Customer service is great, very helpful and willing to make your experience better. My teeth look great! Thank you Candid!!

Svar från Candid
Prompt feedback
I appreciate the prompt feedback and explanation of any issues. I also like the helpful suggestions and progress picture views.

Svar från Candid
The remote process it simple
The remote process it simple and the staff are extremely responsive. I have had some aligners so far not fit 100% on my lower gum-line especially but nothing that seems to impair the process too much. They always seem to fit pretty good on my teeth.

Svar från Candid
So far my treatment has been going…
So far my treatment has been going really well. The scans are easy to complete and I've gotten used to wearing them. On some of the steps though, the base of the aligner on the inside of my teeth was super rough and has created canker sores on my tongue, so I'm not sure if it just wasn't cut right or what. I ended up taking a nail file to the most recent one and that seemed to help. However, I'm definitely excited to see the final product and whether or not these are better for moving teeth than braces or other competitors.

Svar från Candid
Amazing so far!
Amazing so far! Comfortable, easy scans, fast feedback, my gums and teeth are actually getting healthier!

Svar från Candid
I have been using candid for a couple…
I have been using candid for a couple months now and already see a huge difference

Svar från Candid
It's a big hassle to get in touch with…
It's a big hassle to get in touch with customer service. Keep in mind they may send you to a cleaning, even though you don't have any planned until later in year. They will put your monitoring on hold until you do exactly as they say. NO EXCEPTIONS. Also, you get the same feedback almost every time. It's definitely more convenient than going in to an office, but having lack of timely responses and difficulty in getting ahold of anyone is frustrating.

Svar från Candid
Big fan of the cleanliness
Big fan of the cleanliness, convenience, and how quickly I was able to begin my treatment.

Svar från Candid
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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