Canary Omdömen 333

Forgot to cancel auto renewal (about 6 hours late) and they refuse to give a refund for the next year of service I have now paid for but will not use. They put the blame fully on their customers…as we should know the exact moment renewals will happen for their service. They insist that a notice was sent, however between all of the promotional emails, etc., I am not locating the notice in my inbox. This company claims that they value their customer, but the rigid cancellation and refund policy, along with sub-par, copy and paste responses reinforce the fact that their customers are just ways to make a quick buck. Please steer clear of this company if you don’t want to be taken advantage of by an unethical organization. Sounds like they are about to go under, anyway, so it may not be an issue too much longer. Transitioning to a competitor’s system with excellent customer service, reviews and ethics.

I bought their cameras etc with the statement that you can look at the previous 24 hours without any subscription but this has since been withdrawn and you have to pay per camera for any recording time. This is not what I signed up for and to have just live monitoring is a waste of time.
The company is difficult to talk to and will take money without authorisation. I had to use my credit card to reclaim my money and ban their transactions as all refunds and never authorised.

I had service for a couple years and all of a sudden they added a second location and billed me three times? Makes no sense. The company only has an AI chatbot to try and resolve. Stay away from this company they steal your money and have no customer service.

Vor genau einem Jahr hatte ich mein Abonnement stornieren müssen, da die Kamera bei mir nicht zu installieren war. Ich habe meine Nerven dabei gelassen und nach 1 Monat mein Geld mühsam zurückerstattet bekommen.
Ich habe den ganzen widerlichen Schriftverkehr aufgehoben, weil ich ahnte, was nun eingetroffen ist.
Sie schrieben mir HEUTE, ich solle darauf achten, dass jetzt demnächst wieder die Rechnung für das Abonnement kommen würde.
Das ist die schlimmste Firma, mit der ich je zu tun hatte.
Ich habe sie an meinen Fall erinnert und werde nur noch anwaltlich reagieren.
Finger weg von dieser Firma.

My Camera stopped working, when I explained they said the camera was faulty so i asked for a refund on the $99.99 subscription that started in September and it is now now only December. They would not give me a refund when it is their system at fault. STAY AWAY FROM THIS COMPANY AND DO NOT USE THEM, LOOK AT THE REViEWS PEOPLE!

What an appalling company. Their customer service has zero humanity or empathy and they just hide behind small print, jargon and legalise. Avoid at all costs!

Nach der Umstellung hat erstmal alles ohne Probleme mit der neuen Canary App funktioniert. Seit heute habe ich trz monatlicher Zahlung keinen Premiumugriff mehr und soll mir das doppelt so teure premium Abo kaufen. Die letzten Jahre war ich zufrieden und hatte nie Probleme. Dann aus heiterem Himmel das. Jetzt muss ich wohl leider meine Meinung ändern und zugeben, dass hier wohl üble abzocke betrieben wird von der ich die letzten 6 Jahre verschont geblieben bin..

Had constant problems with connectivity and there devices... I have 3 ... the pro the view and the flex ... since doing firmware update recently they no longer work ... now customer services doing trouble shooting with me which has not remedied anything. Looks like I'm going to be another victim.just like others complaints I've read on here... and I've Still paid subscription... how they have even got the front to even charge subscription is beyond me ...

DONT buy from this company. Their product is literally useless if you give it to another person and forget to deactivate it from your account. I will be destroying this one soon as customer service is useless and device is useless without the old account information and user(s) .

Cowboys. They get you to sign up to the direct debit and will take advantage of the fact that there is an automated system in place. They refuse to provide any refunds. Even if you reach out to them on the day of the debit. Most subscription services offer immediate refund if you cancel the service within 3-4 days of being debited. These guys are cowboys. Steer clear!!!!

Stopped working a couple of months ago and customer service has been useless. Used to be Ok, now is just appalling. Don’t bother.

Their reply is great. I have contacted customer support loads and apart from asking the serial number of the devices, nothing happens.

I didn’t remember my renewal was coming up in August as I have many emails and take care of a disabled sister and an elderly parent. Canary automatically renewed at a premium for an annual fee. I always have paid monthly and that is the way I would like to continue. But on the phone with customer service twice already, they refuse to refund the annual fee And said next year I can do monthly fees. This is not the way I want to continue using Canary. I’ll give you guys one last chance to make this right.

Haven’t used my canary for years. Decided to get it up and running.
I don’t believe premium is a bad thing that’s fine. But I have never seen ads within a reputable app before.
Every time you view the camera and then come out an ad is played and it’s impossible sometimes to actually close it. The triangle they say isn’t there in my phone at least.
This is just a terrible terrible idea which will cause many customers to leave .
Again I have never seen an app like this contains ads. This is forcing people to buy premium because the app is essentially unusable as it is. This leaves a very sour taste in your mouth when you fork out money to buy the camera. I would say this is rather unethical as the app is next to useless now. if someone needs to quickly access the camera due to some type of emergency the ads are going to stop this and this is very bad.

I never could get this canary camera working. My father gave it to me after buying a new one for their 2nd home. We successfully cancelled his account and deactivated the device on his account. I’ve sent the serial number numerous times. I give up and will purchase Ring instead.

I had a camera from them for two years till it all changed.

Unlike the other reviewers I simply put mine in the bin and moved on.

Disgraceful waste of money and verging on robbery.

Do not purchase this product.

Long time customer here. One of our cameras went down. Called customer service to get a replacement over a month ago and after sending serial numbers and pics of the camera to verify, the same tech did call us back and clearly indicated that Canary would replace it. Still waiting and waiting and I would guess this will never happen! Like most of the others doing reviews, we are probably going to replace our system with a better one.

Terrible. Stay away from this ad fest. Premium service is ridiculous. They went from one of the greatest to worst in the fact i couldnt even get halfway setting up the camera without 3 ads and no way to close them. They simply want your money and do not care about the experience or performance of their devices. Which is just an awful shame. This company had alot going for it at one point. Then something happened. Something bad. Like watching gam gam get knuckle punched by the Hulk in her mayo mitt.

Quick, professional and wonderful follow up.

After a recent firmware update, both cameras we utilize under the premium service went down. Was able to activate one but after several emails back and forth the company would not support the camera that was no longer working due to their update unless we provided proof of purchase which was not available. To make matters worse they refused to credit the premium service that has 10 more months left on.
Stay away from this product and company. Went from free online storage to pay for after purchase and then won't even replace a camera under premium service after they made it go down.

There appears to be zero ways to contact the company and all I get is an email stating the subscription will continue.

I have emailed:
legal @ canary.is
support @ canary.is

and call

08000903699

nothing seems to work.