Canary Omdömen 333

Many years ago I bought several Canary cameras and installed them in several locations in Europe. The quality and service were better than other manufacturers. Then Canary decided to charge for the service, without improving the quality. Without the paid service, all these cameras are now useless, they do not record video at all. I threw them away, but kept only one, because I did not have time to cancel the annual payment. The total amount with tax for the year was about $ 160. For some reason, the paid service was linked to a location that I do not have for a long time. For more than a month, specialists from this company cannot link the premium, paid service to my location. In letters to me, managers ask me to come to the location, set a day and time for a phone call, I come, wait and nothing happens. This has happened twice already. Manager, who set a time for a phone call, took days off. This is my personal experience and I do not recommend dealing with this company. Looks like I'll have to throw out the last camera and forget about them forever in the New Year.

The most concerning is sneakiness - the canary App (on smart phone) at regular intervals has pop-ups for Data harvesting. The option is to 'deselect' by clicking on each of the 250 vendors for non consent or one- click for 'consent'. Wonder why 250 Vendors want access to Home Security Data. Have asked them to make 'reject all' as one click. This trumps their other unprofessional aspects (e.g. fleecing, etc).

I'm really shocked by these comments, how bad and irresponsible you are (canary service) , so you give people pain, stress, headaches, it's very dangerous for people, I don't know how bad you have to be to fix this situation, which is obviously not in your favor.

A fuir. ! Nombreux bugs , impossible de se connecter là où on en a le plus besoin lors d une alerte , en plus acharnement à essayer par canary de nous rajouter des abonnements . Il y a bien mieux et moins cher , je regrette vivement mon achat

Canary usually offer a 60% discount annually making subs a reasonable mid £30's (which kind of tells you the normal £100 is way overpriced & unrealistic). Because I was away and unable to receive email, my account auto renewed (also another trap you have to aware of). Customer service (in the USA) has done nothing to offer refund or offer discount in order to retain a customer who's been with them for years even though renewed and new contracts should have a 14 day cooling off period under UK consumer rights law (which they clearly don't care about). The funniest thing is they offered me 60% off next years renewal but won't refund a cent on the £100 they conned me out of first. 1 star is too much. DO NOT WASTE YOUR MONEY ON THEM, REMEMBER THIS IS NOT A UK COMPANY... YOU WILL NOT GET YOUR MONEY BACK!

Been a subscribering customer for years, but yesterday I had an issue with their 2FA when trying to authenticate. They temporarily removed it, so I could login. Ricky, who was the customer support agent on my case, escalated the issue to a "specialist" so the 2FA could be reactivated on my account.

Today he wrote back to me, that they have dissolved 2FA on my account, and ensures me that is has no affect on the security of my account. Now being a software engineer my self, and been involved in PCI audits in the creditcard industry for years, NOT having 2FA does very much affect the security around my account! That their "specialist" states otherwise simply makes me no longer trust this company with my data.

I have therefore cancelled my subscription, disconnected the camera and ordered a camera from a different company.

EDIT: Ricky just wrote back that 2FA is only available for customers in the US, UK, IE and DE... If you are a customer outside of those countries I strongly suggest you go look elsewhere

Don't give this company any money. It will buy you nothing more than a chronic headache.

I'd sooner be that guy eaten alive by ants in Indiana Jones than become a Canary subscriber again.

Absolute trash company.. do not do business with.. they will nickel and dime you and keep you on subscription every way possible and auto sign you up for an annual contract even after you call in to cancel a month prior.

They took a£79 a £25 and another 25 payment out of my account without telling me just automatically subscribed me for another year, when I hot intouch to get it cancelled and my money back they said they carnt cancel now till 2025 and no refund will be issued complete Robery.🤬

Canary billed me after I asked to cancel and got an email confirmation. Pure scam!

I may be missing something here but there seem to be two Trustpilot (UK) sites in existence giving reviews of this system, This one gives it 5 stars (101 reviews). The other gives it 1 star (283 reviews). How is that possible?
In my opinion it is execrable. It has many faults but the worst is that it completely misses events. For example, movement in a particular place is picked up on one occasion but not on another??? I have sat and watched this happen.
Alerts are sporadic and by the time one has accessed the live view the event is over. Not good if it is one of the occasions that the event hasn't been recognised and recorded.

Canary will rip you off by never letting you get out of the contract. They don’t care if you like or not.
Buyer beware!!!!!!!!!!!!!

As per other comments here, if you are a date late cancelling they will simply keep you £100. As per their responses below they’ll just “computer says no” you, and invite you the read the t and cs. It’s grasping, mean-spirited behaviour, which reveals precise what they think of their customers. I’ll will never use again.

I have been with Canary when it was a kickstarter company. I have had issues with their software and firmware upgrades but my recent experience has me wondering why I bother with Canary.
A policeman wanted to see if any of my cameras could I’d a car at a particular time on the day before. After I checked, I saw a vehicle in a video. I called to get a copy of MY Video from MY Camera and they denied it.
I’m trying to get some justice for one of my neighbors, not knowing even if this was a vehicle of the criminal. It was MY video. Their shoty software won’t let me download it so I asked my wife to video my replay of MY video.
Unforgivable plain and simple.

I did not receive the reminder email about my subscription service renewing, on the date it posted to my credit card I cancelled it and asked for a prorated refund for the time not used to which they would not do. All other companies I have used and cancelled a service they would refund the pre payment for the time not used. Now I see why this company had such bad ratings. Very bad company practices if you ask me.

One day about a month ago my canary camera stopped recording. They keep sending me the same email over and over again saying it is my WiFI speed. BS - as it worked for years with the same speed, and I haVe the best and highest speed Verizon FIOS has. Customer Service has done nothing but send the same emails over and over and over again. Useless, and no help whatsoever. It's NOT MY WIFI.

PS: I've had a Canary system for ten years.

FYI. I find the response from Canary hilarious on this email. Once again they fail to share how many times they talked to me and promised a fix.

I had been a Canary subscriber for over 8 years; premium. The Customer Service was always hard to reach but the last straw was after my dog died and I wanted to retrieve my videos to download for safekeeping, I got no help that resolved the issue. I had several email exchanges which were worthless. I finally had a great customer service call and he promised to be back to me in two days with a solution...NOTHING, I had resubscribed premium to get at the videos and after a month of no help, requited my refund..NOTHING. Find a company that will take of you. I had good experience with the camera, terrible customer service.

Canary have made a further detrimental change. The app spontaneously links to advertising and you cannot return to the camera view as the exit button is hidden.

This is fundamentally stupid, as it also means that you're unable to respond to any alerts by checking the camera in a timely way.

This latest change renders the camera useless.

A mindless change that will backfire.

Basically, don't buy these cameras unless you're willing to pay the annual subscription.

these camaras are total trash i bought six for my house in lansdale, not only did they reneg on their free services... THEY WANTED TO CHARGE ME FOR EACH DEVICE, then they charged me even when I cancelled and customer service is non existent, i threw the over six hundred dollars worth of equipment in the trash and got ring, way cheaper way better service

I gave it 2 stars because the equipment is satisfactory and performs well. The low rating is due to its customer service, they suck you in with a low monthly rate then increase it without notice. If you try it, set a tickler on your calendar a week out to cancel it or you'll be stuck... like the rest of us! I have a standing order to cancel when this year at full high pricing ends.