Canadian Spa Omdömen 1 720

We recently bought a spa from Canadian Spa company.
The Spa arrived on time as arranged but unfortunately there was a problem with the control Panel. We contacted the company and spoke to Troy and Adam. They were extremely helpful and bent over backwards to get the problem sorted. The customer service was excellent and it was quickly resolved after a visit from an Engineer. Despite our initial problem The Spa is wonderful and I would highly recommend the company they were professional and responded Quickly and Efficiently to our Queries.

Purchased the hot tub a few years ago works fine. Buying replacement part, jets covers etc is a complete nightmare. they simply have no control systems nobody ever knows where the order is in the process and somebody else on holiday is always dealing with it. I would not recommend this company for after service as it is non existent

Absolutely marvellous Company their Customer care is 110%. Would highly recommend.

Customer Advisor Provided an excellent customer service, Paul was extremely helpful and informative.
Canadian Spa certainly do exceed customer expectations. Also provide an exceptional customer experience.
5 STAR - CANADIAN SPA - THANK YOU.

Die Bestellung und Lieferung waren kein Problem
und schnell. An unserem Whirlpool Muskola war die Verpackungsfolie verdreckt und nach dem aufstellen und entfernen der Folie stellten wir fest , dass der Whirlpool schon 4 Jahre alt war, laut Typenschild.
Danach großes Schweigen nach der Reklamation.
Wir sind enttäuscht und können die Firma nicht weiterempfehlen.

We recently needed help with monitoring, adjusting and maintaining correct water management for our home spa. Nothing was too much trouble and our questions were dealt with in a professional and friendly manner.
We have had our spa for just one year and during that time have phoned on a number of occasions for help and advice and have always been afforded a knowledgeable response.

Garry was a very nice man and the tub seems to working very well, he sorted out a few problems.

Bei der erste Lieferung hatte der Fahrer der Spedition Mist gebaut und die bestellte Whirlpool-Abdeckung beschädigt. Da hatte ich mich zu früh über die schnelle Lieferung gefreut.

Die Reklamation lief aber schnell und völlig unkompliziert. Die Abdeckung macht einen wertigen Eindruck.

Daher volle Sternzahl für Canadian Spa, Abzüge für die Spedition.

I dealt with Tony, super knowledgeable and keen to ensure we got the right spa, great customer experience from the outset. Competitively priced and most importantly was able make arrangements for the install within 4 days of us placing the order which was amazing !!! I did a fair amount of research before I bought the spa and what prompted me to contact Canadian Spa is the fact that they are a well established private company - I didnt want to deal with a company that would not be able to provide the appropriate level of servicing and support, once the warranty period passes, as I expect my spa to last for a good 10 years+. The installation team were professional and flexible, they also had great product knowledge which was helpful as I had a fair few questions, notably when they'd completed the install athey cleaned up brilliantly and I was simply left with a wonderful new hot tub - overall a great customer experience!

Frazer Holder
Excellent,
Purchased our new muskoka spa with Troy, he was polite and very helpful in answering questions that we had. On day of delivery Tony phoned to let us know our driver was running a bit behind but would still arrive that day. Gary turned up later in day setting up the spa as required and also giving us alot of advise and tips with it. We had our spa within 3 days and have been enjoying it ever since. Would definitely recommend this company

Sehr freundlicher und kompetenter Kundenservice! Abwicklung hat sehr gut funktioniert. Sehr zufrieden mit den hochwertigen Produkten.

Fantastic!
We dealt with Tony from the start and he was so helpful and accommodating. We had to put delivery back from the initial delivery date and Tony and the team were so helpful and understanding.
We had Gary install the spa and he was great, he turned up on time and gave us great advice on using our spa.
Amazing service and product from start to finish 100% recommend them to anyone

Top schneller Service günstige Pumpen ,schnelle lieferung

Reibungsloser Einkauf wirklich top 👍 zufrieden 😃

Sehr Rasch bei der Bestellung und Lieferung , etwas hoch der Preis … aber gute Qualität

Hat alles gut geklappt
Immer wieder gerne

Service perfekt

Very impressive
Reasonably easy to setup run and maintain
Thanks adam

Alles super und sehr nett danke

STAY AWAY FROM THIS COMPANY, I have one of their hot tubs, and I have used it for approximately 10 months in total over the last 2 years, and it’s about to be taken out with a crane and sent to the dump, the service is non existent, here is my most recent contact with customer service, my latest issue is a bad capacitor and now they want to sell me that whole pump that is attached to a 22$ capacitor! ARGGGGG. Cheap Chinese crap.
its your money, if you want to enjoy it, sit by the fire pit and burn it up slowly….