I'm an adult (some would disagree,lol),approx 8 1/2 stone and the small was a perfect fit. I feel my head is on the small size as always find it difficult finding an adult size hat to fit. Great qua... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I brought a pro mask to run along extremely polluted streets in Ivory Coast during work stints. I love this mask, it works very well even in hot and humid climates. It's nice that it's washable, makin... Se mer
I have been using your masks for a long time now, service is fast and reliable. One criticism I have is that you do not stock as many X-LARGE masks anymore and if you do they are normally plain with n... Se mer
Easy to use website, product received within week of order. Used size guide which gave me Medium, front mask fits fine but ear loops little too big so occasionally slips.. Have noticed improvemen... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Cambridge Mask™ is a fashion friendly pollution solution developed using military grade technology. The range of fun and friendly patterns come in sizes and styles to suit the whole family. The PRO masks last for 3-6 months, making them a highly cost effective longer-term solution. The BASIC masks perfectly fit for the warm environment.
Kontaktuppgifter
Unit 179, 23 King Street, CB1 1AH, Cambridge, Storbritannien
- +44 (0) 1223 968 898
- info@cambridgemask.com
- cambridgemask.com
4,3
Utmärkt
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 80 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Mask for Work during refurb
Easy to use website, product received within week of order.
Used size guide which gave me Medium, front mask fits fine but ear loops little too big so occasionally slips..
Have noticed improvement in breathing during & after work, which is very dusty from site being refurbed. Have COPD so mask has helped..
3 oktober 2025
Svar från Cambridge Mask Co.
Hi Justin,
Thank you so much for your thoughtful review and for sharing your experience. We’re really pleased to hear that your Cambridge Mask has been helping you breathe more comfortably during your refurbishment work — especially knowing you have COPD.
We appreciate your feedback about the ear loops being a bit loose. Some customers find that using our mask clips or ear loop adjusters can help create a more secure fit. Our team would also be happy to offer further sizing advice if you’d like.
Thank you again for choosing Cambridge Mask and for taking the time to share your feedback — it helps us continue improving our products.
Kind regards,
The Cambridge Mask Co Team
I picked the wrong size
I picked the wrong size, so it’s a bit small. Still, if I wear it a little tightly or use an ear strap, it’s fine. I bought it because of cigarette smells; it blocks about 99% of the smell from IQOS and almost all from regular cigarettes, though a little does get through sometimes. I ordered two more in the next size up—hope they fit well.
4 oktober 2025
Svar från Cambridge Mask Co.
Hi YoungHwa,
Thank you so much for your wonderful review and for sharing your experience. We’re glad to hear that your Cambridge Mask is helping block cigarette odors effectively — that’s exactly what we aim for.
It’s great that you’ve found a size that works for now, and we hope the next size up provides an even better fit and comfort. If you ever need help finding your perfect size, our team is always happy to assist.
Thank you again for your support and for choosing Cambridge Mask.
Warm regards,
The Cambridge Mask Co Team
Svar från Cambridge Mask Co.
Hi Marie,
Thank you so much for your wonderful review.
We’re delighted to hear that your order arrived quickly and that you’re pleased with both our communication and the product. Your kind words and support truly mean a lot to us.
Warm regards,
The Cambridge Mask Co Team
Expired masks
I ordered 2 Admiral Pro masks (one of each for 2 sizes I thought might work, to be sure I have one of the right size as this was my first order).
The masks arrived on time today, but one of them was past its expiry date displayed on the packaging by the third-party manufacturer (in fact its expiry date was weeks before my order!), and the other one was 2 weeks away from its expiry date.
These are masks that are supposed to last for 2-4 months of use, but one of them was sent to me already good for the bin, and the other with a fraction of that as remaining useable life.
These are both 2020 produced, so I am assuming the company significantly overproduced during covid, and is now trying to flog its old inventory. Hence the constant sales.
In summary, I paid for 4-8 months of protection, but in fact will get only 2 weeks from my order. This is just one small step away from Cambridge Mask simply opening a GoFundMe and accepting straight donations for a living.
26 september 2025
Omdöme utan inbjudan
Svar från Cambridge Mask Co.
Dear A.H.,
Thank you for taking the time to share your experience. Unfortunately, there was an issue with our inventory management, and your mask was sent in error.
Please be assured we are actively addressing this issue with our production and fulfilment teams to prevent a repeat. In the meantime, we’d like to resolve this for you as quickly as possible. If you could reach out to our support team at info@cambridgemask.com, we will be happy to arrange a replacement.
Best regards,
Cambridge Mask Co. Team
Good Company, Poor Product
The company, price, shipping, etc. are all great but the masks are terrible. They're too large for the indicated sizes and VERY hard to breathe in. The inhalation resistance is far too high to be useful as a daily-wear mask.
2 september 2025
Svar från Cambridge Mask Co.
Hi B,
Thank you for taking the time to share your feedback.
We’re glad you were happy with our service, but we’re sorry the mask didn’t meet your expectations for fit and breathability. Comfort is very important to us, and we’d love to make this right.
Please reach out to our support team at info@cambridgemask.com, and we’ll be happy to explore a replacement option that may suit you better.
Best regards,
Cambridge Mask Co. Team
Order was quickly processed and the…
Order was quickly processed and the goods were as promised.
3 september 2025
Svar från Cambridge Mask Co.
Hi Shaun,
Thanks so much for your 5-star review
We’re delighted to hear your order was processed quickly and everything arrived just as promised. Your feedback means a lot to us.
Best regards,
Cambridge Mask Co Team
I still have not received my order
I still have not received my order. How can I review an item I have not received?
2 september 2025
Svar från Cambridge Mask Co.
Hi Joelle,
Thank you for taking the time to leave a review, and we’re so sorry for the concern this has caused.
We’ve checked the tracking information for your order, and it shows that your package was delivered on September 12.
If you haven’t been able to locate it, we recommend checking with household members, neighbors, or your local postal office, as sometimes items are left nearby for security reasons.
If you’re still unable to find your parcel, please reach out to our support team at info@cambridgemask.com, and we’ll be happy to assist you further.
Best regards,
Cambridge Mask Co Team
Face mask replacement
There was a slight issue with the sizing and the elastic tighteners on my mask. I was promptly (on a weekend!) sent a very kindly and straight forward email from Ana which got the job done. Couldn't ask for anything better.
1 september 2025
Svar från Cambridge Mask Co.
Hi Fin,
Thank you so much for your lovely review.
We’re so pleased to hear Ana was able to get everything sorted for you so quickly — even on a weekend! We’ll be sure to pass your kind words on to her.
Your support means a lot to us, and we’re glad you’re happy with your replacement.
Best regards,
Cambridge Mask Co Team
Great service and an excellent product
Great service and an excellent product. They really went out of their way to help me with the mask sizing issue. I’ll definitely be coming back
4 september 2025
Svar från Cambridge Mask Co.
Hi Jacek,
Thank you very much for taking the time to leave such a kind review. We’re delighted to hear that you were pleased with both the product and the service you received. It was our pleasure to assist you with the mask sizing, and we are so glad we could help.
Your feedback means a great deal to us, and we appreciate your support. We look forward to welcoming you back in the future.
Best regards,
Cambridge Mask Co.Team
So helpful when I ordered the wrong…
So helpful when I ordered the wrong size. Thank you!
1 september 2025
Svar från Cambridge Mask Co.
Hi Nina,
We sincerely appreciate your positive feedback.
It is wonderful to know that our customer service team could help resolve the sizing concern swiftly.
Best regards,
The Cambridge Mask Co. Team
I gave them 5 stars because the masks…
I gave them 5 stars because the masks are amazing and the customer service is superb always. I ordered from Canada and there was an issue with my order this time which they addressed and went over and above. Thank you so much CM company for keeping me safe. What started as a mask to help me thru fire smoke (amazing) became a tool for safety during the pandemic.
1 september 2025
Svar från Cambridge Mask Co.
Hi Daisy,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that our masks have supported you through fire, smoke, and the pandemic, and that our team was able to resolve your recent order issue to your satisfaction.
Your kind words mean a lot to us, and we’re grateful for your trust and loyalty. We’ll keep doing our best to provide you with both reliable protection and excellent service.
Stay safe and well,
The Cambridge Mask Co. Team
I got it!
In the beginning, I thought it might be a scam, since it took a little extra effort to order my mask to Denmark - I had to do it through a link from customer service. But I decided to take the chance. It also took longer than expected to arrive, but finally I received it, and it looks fabulous! Thank you!!
23 augusti 2025
Omdöme utan inbjudan
Svar från Cambridge Mask Co.
Hi Noor,
Thank you so much for your 5-star review.
We’re glad to hear your mask arrived safely and that you love how it looks. We completely understand your concerns about the ordering process and delivery time, and we appreciate your patience and trust in us.
It means a lot that you decided to give us a chance, and we’re delighted you’re happy with your mask.
Best regards,
The Cambridge Mask Team
Svar från Cambridge Mask Co.
Hi Jane,
Thank you so much for your lovely review.
We’re delighted to hear the mask was a good fit and that the care instructions were helpful.
Best wishes,
The Cambridge Mask Co. Team
Svar från Cambridge Mask Co.
Hi Mr. Vaughan,
Thank you for your kind review.
We’re so pleased to hear everything went smoothly and that you were happy with our quick service. We look forward to serving you again in the future.
Best regards,
The Cambridge Mask Co. Team
This is not the first mask that I have…
This is not the first mask that I have bought from yourselves & I have found that they are very good
11 augusti 2025
Svar från Cambridge Mask Co.
Hi there,
Thank you so much for your continued support and for sharing your experience.
We’re delighted to hear that you’ve been happy with our masks. Knowing that our products consistently meet your expectations truly means a lot to us.
Best wishes,
The Cambridge Mask Co. Team
Amazing masks
Amazing masks! I’ve been using them for many years, never a problem. Some funky new designs just dropped and I LOVE them.
9 juli 2025
Omdöme utan inbjudan
Svar från Cambridge Mask Co.
Hi Chris,
Thank you very much for taking the time to share your feedback.
We're delighted to hear that you've been pleased with our masks over the years and that the new designs have been a hit. Your continued support truly means a great deal to us.
It’s always a pleasure to know our products are meeting expectations, and we’re grateful to have you as part of the Cambridge Mask community.
Best regards,
The Cambridge Mask Co. Team
DON'T RISK IT ! Used mask supplied with broken packaging seal covered with new seal!
SHOCKING, DECEITFUL AND DANGEROUS!
As a serverly immunocompromised customer I required a NEW respirator face mask for enhanced safety, to protect me against bacteria, viruses and fungal spores.
As the Cambridge Mask Company have a CONVINCING, reputable looking WEBSITE, I trusted them and ordered a PRO Mask, what I eventually received I wouldn't even expect from a DODGY eBay or High Street BARGAIN retailer!
A USED MASK WAS SUPPLIED in a box with a CONCEALED BROKEN SEAL!
Before decitefully and precisely covering the broken seal on the packaging, I do hope that these returned masks are sanitise before attempting to sell them again as new. Are used masks resold to improve company profits?
FACT : The survival of bacteria at room temperature on fabric is up to 206 days.
The infectivity of viruses on textiles is typically within 2–4 weeks.*
The contaminated mask had dust, particles of skin and different coloured fibre particles trapped in the fabric, typical of what I would expect from being kept in someone's pocket or handbag! It is the microscopic contamination that is that is dangerous!
As a previously opened mask, who knows how long it has been used for; 3 minutes, 3 days or 3 months past it's expiry usage date?
Customer Services responded swiftly but appeared calm as though this incident was NOT A RARE OCCURRENCE.
I will revert to a supplier that i can TRUST, that will supply me with a NEW, HYGIENIC MASK and that does not SUPPLY RETURNED AND CONTAMINATED USED FACE MASKS!
As I VALUE MY HEALTH, this is my first and final order with the Cambridge Mask Company with it's validated and certified masks and apparent DISREGARD OF MASK HYGIENE PROTOCOLS!
* Reference:How long can nosocomial pathogens survive on textiles? A systematic review
Günter Kampf
25 juli 2025
Omdöme utan inbjudan
Svar från Cambridge Mask Co.
Dear Greg,
Thank you for taking the time to share your review and for reaching out to us via email.
We are very sorry to hear about your recent experience, and we want to assure you that we take your concerns seriously. The health and safety of our customers are our highest priority, and what you described falls far below the standards we hold ourselves to.
Your case has been escalated to our management team for immediate review and investigation. A senior member of the team will be in touch with you directly to discuss this further and outline the next steps.
We genuinely appreciate you bringing this matter to our attention, and we are committed to resolving it thoroughly.
Best wishes,
The Cambridge Mask Co. Team
I have worn these masks since the…
I have worn these masks since the pandemic back in 2020 and have found them to be a good quality mask that gives you confidence around others knowing it’s filtering the air for you and keeping you safe.
As others have said the ear loops are uncomfortable and on some masks keep slipping off your ears (why only some masks I’ve no idea, maybe some fit better than others?)
The sizing can vary between styles of mask unfortunately, I wear a small and it would be nice to have different patterns but on too many occasions I’ve tried different colours/patterns and the small size varies far too much. I stick with the blue Admiral mask now.
Recently I have had a lot of issues with the quality of these masks, 6 months ago I opened two boxes only to find the elastic toggle straps were rotten and just pulled straight out rendering it useless for adjustment. Then last week I had to return the mask I was currently wearing as the valve started to come away from the mask at the front. Cambridge masks replaced that mask under guarantee but on opening it yesterday the elastic toggle straps were rotten just like previously. I would suggest anyone with the same mask (Admiral Pro) with a manufacturer use by date of 12/25 check their masks and elastic toggle straps if you have any boxed ready to use like I do.
I have always recommended Cambridge Masks but at the moment with these quality issues I will not recommend them anymore until this quality issue is addressed.
2 maj 2025
Omdöme utan inbjudan
Svar från Cambridge Mask Co.
Hi Shelley,
Thank you so much for taking the time to share your detailed feedback. We're grateful for your loyalty and continued support since 2020—it means a great deal to us.
We’re very sorry to hear about the recent quality issues you’ve experienced, particularly with the elastic toggle straps and the valve coming loose. This is certainly not the standard we strive for.
Per our communications, we are more than happy to send replacement masks. Our team has been in touch to help get this all resolved, and we hope that we can get you a satisfactory solution as soon as possible.
Thank you again for being a valued customer and for allowing us to make things right.
Best wishes
The Cambridge Mask Co. Team
High quality but poor design
These masks are high quality and some of the few on the market that protect against a range of VOCs. As a person with multiple chemical sensitivity they make me feel safe in urban areas, around traffic and construction sites etc. The mask itself is a good fit, but the ear hoops are really chunky and usually just pull off my ears. If I manage to keep them on, they pull the ears which is really uncomfortable, even for just a few minutes. This makes the mask near impossible to wear. It does come with a headband which tends to slip off the head, and the only way to wear it is to put my hair up in a bun and secure the headband to it. This makes it inconvenient, time consuming to fit and uncomfortable over time. Living with MCS means you need to be able to put on a mask quickly and to wear it without it falling off your face but I find that the best way to wear the Cambridge Mask is to simply hold it onto your face with your hands. The design of the masks needs a review and update. Seeing from other reviews, I’m not the only person with this problem and I really hope Cambridge Mask Co will listen to feedback and update their designs. I have already emailed the company about this issue but it seems it fell on deaf ears. I will keep using it because there are no other masks on the market that compete with the filter quality, but the poor fit sadly means that I often don’t wear the mask when I should, and I keep getting sick.
19 april 2025
Omdöme utan inbjudan
Svar från Cambridge Mask Co.
Hi Cecilia,
Thank you for taking the time to leave such a thoughtful and detailed review.
We’re truly sorry to hear about the discomfort you’ve experienced with the mask fit, and we appreciate you sharing your honest feedback. While we’re pleased that the filtration quality has been helpful for your needs, we completely understand how important comfort and ease of use are, especially for those living with multiple chemical sensitivity.
We’ve reached out to you via email to discuss this further and explore how we might assist. Please don’t hesitate to get in touch if you need any additional support or would like to continue the conversation.
Your feedback is incredibly valuable to us and has been shared with our product development team for consideration in future improvements.
Best wishes
The Cambridge Mask Co. Team
Best masks and great customer service!
These masks are very comfortable and effective. The sizing and fit is great (XL sells out quickly). We’ve bought every type of Cambridge mask over the last few years - valve, non-valve, basic and pro - and the masks are always great for their purpose, last a long time, easy to wash and reuse. Customer service is also very polite and attentive when we’ve had issues (very few).
22 juni 2024
Omdöme utan inbjudan
Svar från Cambridge Mask Co.
Hi Chari,
Thank you so much for your kind words and continued support over the years. We're thrilled to hear that you've had a consistently positive experience with our masks and customer service.
It's wonderful to know that the different mask types have served you well and that you've found them comfortable, reliable, and easy to care for. We'll be sure to share your feedback with the team — it truly means a lot to us.
Warm regards,
The Cambridge Mask Co. Team
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