Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
2,0
16 omdömen
Har besvarat 73 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Scam alert company! Still waiting for the refund, one month later for your junk product. I will open another dispute again & again until I get my refund. Sad scam company, will continue writing negative feedback.
DO NOT BUY FROM THIS COMPANY!!!!!! This company is a fraud. I did receive the product but it was not as described. I asked to send it back and get a refund which they refused saying they do not take back items after they have been used. It was not used only tried on. They offered me a 20% refund which would only be about $10 and I paid them $50 for the product. Crappy business.
DONT PURCHASE FROM THIS COMPANY! I placed my order and paid and waited a long while for the product to arrive. What I finally received was a USPS plastic mailer with a hole in it and nothing inside.
I contacted the company for assistance and included photos. They wrote back requesting more pictures which I sent. They responded with “Happy to help!” and a smiley face emoji then told me they take no responsibility and to contact the police. Absolutely horrible service. They have my money and I have no product and they couldn’t care less. I wrote back asking again for their help as the shipper to contact USPS and take it up with them and/or provide me with a replacement and again the fake “Happy to help!”was their response again but then they say they delivered a package even though it was empty and will do nothing further.
I have never had such horrible service. I’m starting to wonder if this company is not legitimate.
This is a fraud company, items never received. Do not buy anything from them
This is the order number 37990. I send several emails no reply from you.
Svar från Calixorvera
Hi Nadeem Uddin,
We are deeply concerned to hear about your experience and the frustration you have expressed. This is completely out of line with the service we strive to provide, and we take your feedback very seriously.
To help us investigate your order and resolve this matter for you, please share these details with us:
- Your full name
- The email address you used to place the order
- Your order number
- The date you placed your order
You can send all of this information directly to our support team at info@serenovita.com. We will prioritize your case and get back to you with a solution as soon as possible.
Best regards,
Serenovita Support Team
I ordered body oil on april 1. Order 40679. I have not received. Reached out twice with no response. I want a full refund
Svar från Calixorvera
Hi Holly,
We are truly sorry to hear that your order has not arrived and that your attempts to reach out have gone unanswered. This is not the experience we want any of our customers to have.
To help us fully understand your case and work with you on a resolution, please share these details with us:
- Your full name
- The email address you used to place the order
- Your order number
- The date you placed your order
You can send all of this information directly to our support team at info@serenovita.com. We will review your request immediately and get back to you with a solution.
Best regards,
Serenovita Support Team
Ordered Elycura skin serum- never recieved and my credit card was hacked right after that order
Svar från Calixorvera
Hi JoAnn,
We are very sorry to hear about your negative experience with our Elycura skin serum. To help us quickly locate your order and resolve this matter properly, we kindly ask you to provide the following details at your earliest convenience:
- Your order number
- The email address associated with your order
- The date you placed your order
You can send these details directly to our support team at support@calixorvera.com. We will review your case immediately and follow up with you as soon as possible.
Thank you for your patience.
Best regards,
Calixorvera Support Team
I purchased a pair of Multi-Distance Eyewear x 1 which did not perform as advertised. On the day I receive the eyewear I reached out to Calixorvera (March 6th) to get instructions to return the item. It is now going on 5 weeks and they have not responded to at least six attempts I have made, including telephone calls only to find the phone mailbox "full".
Svar från Calixorvera
Hi Karen,
We are truly sorry to hear about your frustrating experience with our Multi-Distance Eyewear, and we sincerely apologize for the lack of response to your return requests. This is not the level of service we aim to provide.
To help us immediately locate your order and resolve this issue for you, please provide the following details:
- Your full name
- The email address associated with your order
- Your order number
- The date you placed your order
You can send all of this information directly to our dedicated support team at support@calixorvera.com. Our team will review your case urgently and follow up with you right away.
Thank you for your patience.
Best regards,
Calixorvera Support Team
Tooth Gel has been easy to use, and my mouth feels more comfortable after adding Tooth Gel at night.
I order an item from this company and paid $35. It supposedly was sent on April 1st. I still have not recieved my order. When I tried to track my order it tells me that the tracking number is not found. When do we learn. Soooo disapointes
Svar från Calixorvera
Hi Pam,
We’re very sorry to hear your order hasn’t arrived yet and that the tracking information isn’t working properly—this is definitely not the experience we want for our customers.
To help us quickly locate your shipment and resolve this, could you please share the following details with us:
- Your full name
- The email address you used to place the order
- Your order number
- The date you placed your order
Please send these details to our support team at support@calixorvera.com. We’ll look into your case immediately and update you right away.
Thank you for your patience,
Calixorvera Support Team
the product that I ordered for male enhancing was a bootleg knock-off. as soon as I applied it it burned my gentiles where I had to immediately wash off with cold water and apply vasalene. It came in the same box, but the label on the tube was different. I would return it, but like any scam from China.Well You Know!!!!
Svar från Calixorvera
Hi Jeffrey,
We’re very sorry to hear about your experience and especially concerned about the discomfort you described.
Some individuals may experience sensitivity when trying new products, and we always recommend discontinuing use if any irritation occurs.
We would like to look into your case and help resolve this for you. Please contact us with your order details so we can review the situation and provide a suitable solution.
Your safety and satisfaction are very important to us, and we’re here to help.
Best regards,
CalixorVera
I have returned the item I ordered and have not paid due to the process being through ShopPay. So I am not asking for a refund, just asking to cancel the order. They will not do that. Not happy with this transaction
Svar från Calixorvera
Hi Peg,
Thank you for your feedback, and we’re sorry for any confusion caused.
Orders placed through Shop Pay follow a specific payment process, and in some cases the payment status may not be fully completed at the time of cancellation requests. This can make the process a bit unclear, and we understand how frustrating that can be.
We would like to look into your order and help clarify the situation. Please reach out to us with your order details, and we’ll review your case and assist you as quickly as possible.
We’re here to help and make sure this is properly resolved for you.
Best regards,
CalixorVera
Never recd product they refused to even look into the matter
Added March 31 ,2026 this is the response I got from the Company
Calixor Vera
Wed, Mar 25, 11:15 PM (6 days ago)
to me
Dear David,
Hello! We are deeply sorry to learn that the package was lost! The logistics record shows that the package has been delivered to the address you provided: *********************************.
According to the platform rules, the merchant's responsibility ends after signing for the package, but we will do our best to assist you:
- It is recommended that you contact the courier company to verify the signatory and courier details.
- You can apply to the property or the police to retrieve the surveillance.
- Apply for a 10% coupon to compensate for the lo
Svar från Calixorvera
Hi David,
We’re really sorry to hear about your experience and understand your concern.
After reviewing the shipment details, we can see that the package was marked as delivered on March 10. However, we understand that delivery situations can sometimes be unclear or items may be misplaced.
We would like to help look into this further for you. Please reach out to us with your order details so we can investigate this properly and provide a suitable solution.
We’re here to help and will make sure this is handled.
Best regards,
CalixorVera
I received a different product, which on top of it, didn’t work. The only provide an email address for contacting them, and they never reply your emails.
Svar från Calixorvera
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
This is not the experience we aim to provide, and we take issues related to incorrect items and product performance very seriously. We would like to look into your case and resolve this as soon as possible.
Unfortunately, we’re unable to locate your order based on the information provided here. Please contact us at our support email and include your order number or any relevant details so we can assist you further.
Our team is committed to resolving this properly and improving your experience.
The auto focus eyeglasses do not work and despite a 30 day return policy, the company is refusing to refund me. Initially they said they could only issue a partial refund because the glasses were “significantly used” - What? I tried them on, they didn’t work and I immediately asked how to return. When I explained this to them, they said they would give me zero refund because I shipped back the product without their permission. What? They are still sitting here while I’m awaiting information on their return process. This is obviously a scam and I wish I hadn’t been so gullible. I have filed a dispute with my credit card company.
Svar från Calixorvera
Hi there,
We’re really sorry to hear about your experience and understand your frustration.
This is certainly not the experience we want for our customers, and we’d like to help resolve this for you as quickly as possible.
We have reached out to you directly to review your case and provide a solution. Please check your email or contact us with your order details so we can assist you further.
We take these matters seriously and are committed to making this right.
Best regards,
CalixorVera
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
