Byrna Technologies  Omdömen 

Byrna's customer service reps are all polite and professional. The company just needs focus in on results over processes.

My Byrna CL arrived out of the box with rough edges, poor molding construction and loud rattling optic screws. These are facts that Byrna's CEO has publicly acknowledged with some of their Bryna CLs.

So when dealing with external, cosmetic issues that are acknowledged, I would expect the company to send a replacement ASAP. Byrna receiving the blemished launcher first is irrelevant for these specific situations.

Ideally, a replacement launcher should be sent as soon as they are made aware of the issue. I personally offered to take my CL to a local official Byrna retail store for proof.

At worst, once you can prove with a tracking number that you have sent the launcher back, a new one should be in the mail the same day.

They focus on hiding behind the "policy"rather than fast solutions. Does the company have that right? Of course they do. Consumers also have the right to choose a company with better service.

Byrna needs to understand the basics of customer service is to serve the customer. Work with us, give us options.

Less lethal defense is a rapidly growing space and it will be interesting to see how Byrna's approach to customer service will be received as competition increases.

This is the first time I have made a purchase and dealt with the Byrna Customer Service, in particular Allison Griffith. I can honestly say that the experience was excellent. Allison was very professional and sympathetic to my request. She did everything she could to accommodate my request and gave a me a response in adequate time. Please continue to hire and train people with good service like Ms. Griffith.

My original order was damaged during transit. After informing & verifying my purchase with Bryna's customer service they expedited a replacement. They also followed up to confirm the package was delivered after tracking stated a successful delivery.

I bought the Byrna CL based on their description of this model. My first mistake! Once I had it and tried it out, much to my chagrin I discovered it doesn’t work anywhere like the company advertised it! I’d do better with a slingshot! It’s not going to stop a dog let alone a person. You’d just be laughed at unless you’re really good shot and hit them directly in the eyeball! Way way way too expensive for what it is…..a toy, maybe?? Don’t buy this piece of junk, save your money and get a pellet gun at Tractor Supply or Atwoods, they’re cheaper and more effective!

Wonderful Service. Please hire and train more like Rachel, Completely went over and above to resolve my issue !!!!!!!!!!!!! 👍👍👍😘👍👍

Hade a bad can of spray sent to me. It was resolved after a bit of time By Rachel at Byrna. Will be doing business with them again in the future.

My experience with your company is always amazing. before the sale during the sale after the sale warranty or even out of warranty, you guys always answer every question and you guys always help out no matter what! You’re shipping is extremely fast as well too. It’s quite amazing. Actually I thought I’d have to wait a week 10 days. My new launcher shows up in three had an issue with a part in a old launcher
Recently definitely out of warranty still, you guys did not hesitate to send me the piece which I was overly grateful for and because of it, I stay loyal to companies dad do business like that so now I’m the proud owner of the new CL. I could go on and on and on through text email phone call customer service is beyond 10 out of 10 your employees really make byrna the company it is. They deal with the general Public all the time, and if everyone gets treated the way I have over the years all your customers feel like royalty. I texted about my Cl I got an immediate and quick response. Everything perfect but I had to add the rest because this one interaction doesn’t tell the true story about how amazing all my experiences with customer service have been.

Rachel M did an Excellent job of answering my questions / concerns regarding the pepper spray rounds.

I was impressed with the idea of the Byrna gun but, in practice, it was pretty disappointing. I started carrying it concealed instead of my Sig P365 because I'm 73 years old and I liked the idea of having a "non-lethal" option. However, after carrying it for a few weeks, I noticed that it started "leaking" the pepper spray from the magazine. Every time I picked it up I'd start sneezing and coughing. When I finally took out the magazine it was covered with white powder and, while choking and sneezing, I had to run the whole gun under the faucet to clean the powder out from all the nooks and crannies of the gun. Not cool . . .
Plus, when I tried to shoot the "training" ammo, even though I had put a new CO2 cartridge in it a few weeks before, even though I hadn't shot it in the meantime, it was empty of CO2 so I realized that it's really not a reliable method of self defense, after all.

Had a couple of questions about the Byrna LE after receiving it. Samanta was a huge help in answering all of my questions, and I really appreciated the super fast response time

Knowledge and product advice

I spoke with Maria today and she went above and beyond to answer all my questions regarding the new CL and accessories. She was so very kind and patient with this 76 year old 😊. I’ve purchased many Byrna’s since 2019 or 2020. And have been able to bless family members and friends with these for their safety. Literally any time over the years that I have needed to call….the customer service is absolutely outstanding in every way. All personnel are always kind, patient, helpful, respectful, gracious, and knowledgeable about all products.

Outstanding customer service

Allison was absolutely amazing in answering my questions trying to company the Amazon offer for the Byrna product and pricing over buying directly. She was patient with me and my questions. Highly recommend using them for outstanding customer service.

I love my Burna. Heard advertised and sounded good. As a Viet Nam combat vet shot down 3 times in 1969-70

Byrna employees are friendly, courteous, helpful, and speedy. All products are delivered in a speedy manner also and arrive at their destination in perfect order. Their products are top quality. Their employees also answer your questions in a manner that does not speak down to the customer. I am impressed with this company. I have ordered three times from Byrna and have received the best service online, on the phone, and with deliveries. I am sold on Byrna!

First off, my call was promptly answered by Rachel M. and she immediately offered to assist me. I had a customer who purchased a Byrna LE Launcher. The magazine became stuck in the gun. Rachel offered advice on how to remove the magazine. The advice worked. But upon inspection, it was easy to determine that the magazine had a flaw in the spring and screw attachment. Rachel said that she would immediately send an email with instructions on what to do next.

I took pictures of the magazine documenting the issue and submitted to Byrna.

Later in the day, my customer returned with another problem. A bolt and nut had come loose and fallen out. I advised Rachel of this second issue.
Long story short, with Rachel's assistance, Byrna offered to send a replacement magazine and said that they appreciated my comment's regarding loose bolts and nuts. Rachel said that she would pass on my comments to Quality Control. But Byrna remedied the situation immediately and without any hassle.

Perhaps that best part of this unfortunate situation was the way Rachel handled my issue. The positive points were:
1. My call was answered immediately.
2. Rachel offered sound advice on how to remedy.
3. When the root cause of the problem was determined (flawed magazine), Rachel offered to send a replacement.
4. Throughout the several day process, Rachel would answer my e-mails almost immediately.
5. Rachel acted as if she truly cared about the situation and wanted my customer to be satisfied with the solution.
6. When one thinks of Customer Service, Rachel demonstrated how First-Class Customer Service should be done. I think that Rachel "sets the bar" in her field.

Byrna Launchers are a great product. I have sold many of the LE and SD models. Until this time, my customers never had a negative experience. The Launcher is so popular in my area that it is sometimes difficult to keep them in stock.

Having the Customer Support Service provided by Rachel simply reenforces that Byrna wants to make a great product and they absolutely stand behind their products.

As a Dealer I am very pleased to sell Byrna products. And, I have many very satisfied customers.

Overpriced garbage. Novel idea except the pellets burst in the gun leaving you with a toxic chemical spill to clean up and yes this is nasty stuff if it gets on you hand. I've had 3(three) pellets rupture three different times in the gun (clip) while the gun(toy) was in a hard holster in a laptop bag in the back of my motor home. Not being tossed around or abused. Also I'm not sure how they are arriving at the FPS numbers but these things are weak. Anyone with a jacket on is going to keep coming at you unless they stop to breath this crap in.

Had the hand gun for less than a 2 years, shot it only hand full of times, the pistol started jamming on me and is miss firing, the trigger is getting stuck. Was told to send it in but there will be a Charge for the repairs. Not happy with the purchase, would not recommend, also the gun when it works is not very accurate, the bullets go in different direction each time you shoot.

Extremely happy with Sam who helped me through her advice and getting my purchase into the system. Couldn't have asked for a better experience. I feel very comfortable with my purchase, the advice I got to all my questions, and the time she spent with me to complete the purchase. Great experience!

Great customer service and how nice that they respond quickly to the "submit" button on their site!