I’ve found the employee discount scheme to be really useful and a great way to save money. There are some excellent offers across a range of retailers. It would be even better if the Asda cashback cou... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
It’s all good except for two main issues 1) I need this to be compatible with Apple Pay 2) I need more options of retailers to be available. Particularly grocery shops such as Tesco, Waitrose M&S... Se mer
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What let's this card down is the complete lack of customer service. I have encountered nothing but issues with my card since receiving and you have rude customer services, who give basic, unhelpful in... Se mer
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I like that the app is easy to use and the card works just like a normal debit card. I like the fact that it makes it easier to get cash back than bank rewards or cash back websites which you have to... Se mer
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Företagsinformation
Skrivet av företaget
bYond is a prepaid card and everyday financial wellbeing solution that enables cardholders to earn up to 15% with every use, with annual earnings up to £900*. It’s a workplace benefits solution, designed to help employees get the most out of their money.
Kontaktuppgifter
Storbritannien
- byondcard.co.uk
3,1
Medel
515 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I like the fact that you can update the…
I like the fact that you can update the amount on the card and the cashback is applied automatically. Dislike the fact that its so difficult to have a quick check of the amount on the card in the app.
13 april 2026
Svar från bYond Card
Hello Claire
Thank you for taking the time to leave a review.
We appreciate your feedback. We're glad the card updates and cashback are convenient for you. We recognize the difficulty in quickly checking your card balance and will consider improvements.
Kind regards
The bYond Team
Great discounts and easy to use just…
Great discountsand easy to use just like a normal debit card
4 april 2026
Svar från bYond Card
Hello Sanjay,
Thank you for taking the time to leave a review.
We are pleased to hear you are enjoying the discounts we offer and find the card easy to use.
Kind regards
The bYond Team
Okay for most of the retailers
Okay for most of the retailers. Very disappointing because not avle to use it via wallet pay. Wasn’t aware of that! Who uses the actual card nowadays?
2 april 2026
Svar från bYond Card
Hello Andrea,
Thank you for taking the time to leave a review.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
Really good percentage back
Really good percentage back, allows us to save up for free night out
1 april 2026
Svar från bYond Card
Hello Steve,
Thank you for taking the time to leave a review
We're happy to hear that our percentage back helps you save for enjoyable experiences. Thank you for sharing your positive feedback with us!
Kind regards
The bYond Team
Impossible to cancel.
Impossible to cancel.
Even after asking repeatedly and giving them the insane detail that they need to process the cancelation request, they were slow and difficult at every step.
25 mars 2026
Omdöme utan inbjudan
Svar från bYond Card
Hello David,
Thank you for taking the time to leave a review and sorry you feel this way.
We are always happy to deal with cancellation requests, however we do follow a process to make sure cards are closed correctly and funds are allocated appropriately.
Kind regards
The bYond Team
App failed again - unable to top up
app failed again unable to top up
I have two cards, one that my daughter uses.
Cause of unnecessary awkward checkout scenes
I’ve had enough of this
Not worth the hassle of wondering if it will work today or not!!
19 mars 2026
Omdöme utan inbjudan
Svar från bYond Card
Hello Michelle,
Thank you for taking the time to leave review and very sorry to hear you were having issues with the App.
We did have a technical issue which stopped customer s gaining access to their account, however this was quick rectified and all is now working correctly.
We do apologise for any inconvenience caused.
Kind regards
The bYond Team
It’s very nice to get some payback.
14 mars 2026
Svar från bYond Card
Hello Subhash,
Thank you for taking the time to leave a review.
We are really pleased to hear about your positive experience with our bYond Card, and that you can see the benefits it offers.
Kind regards
The bYond Team
Unable to add to my digital wallet
Unable to add to my digital wallet, which means I have to remember to take the physical card with me.
11 mars 2026
Svar från bYond Card
Hello Simon,
Thank you for taking the time to leave a review.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
Love that I’m saving money by doing my…
Love that I’m saving money by doing my grocery shopping
27 februari 2026
Svar från bYond Card
Hello Kelly,
Thank you for taking the time to leave a review.
We're happy to hear that you're saving money on groceries with us! We appreciate you taking the time to share your positive experience.
Kind regards
The bYond team
My card didnt arrive and when I emailed…
My card didnt arrive and when I emailed you to notify you I did not get any reply
24 februari 2026
Svar från bYond Card
Hello Trisha,
Thank you for taking the time to leave a review and sorry to hear your card hasn't arrived.
We have had a look for an email from you, however unfortunately we cannot see one on record. We'll be happy to look into your issues and release a new card, however could you please contact customer services so we can check the address information we hold is correct.
Please feel free to pop us a call on 03448791064.
Kind regards
The bYond Team
Cashback as expected
Easy to top up - shows up instantly. Cashback calculates as expected.
3 mars 2026
Svar från bYond Card
Hello Louise,
Thank you for taking the time to leave a review.
We are really pleased to hear of your positive experience with our card, and that you found it easy to top up.
Kind regards
The bYond Team
Poor customer experience
I had a transaction cancelled by the retailer for online shopping, but the pending payment took nearly 3 weeks to clear and put the funds back as available. I tried to contact twice through the contact area, but did not receive a reply on either occasion.
With is a shame because the loyalty side of it looks good.
12 februari 2026
Svar från bYond Card
Hello Rebecca,
Thank you for taking the time to leave a review.
We are sorry to hear about the delayed refund and the lack of response to your inquiries. We will certainly pass along your feedback to our team as we are always looking for ways to improve our service.
Kind regards
The bYond Team
So annoying I can't add to digital…
So annoying I can't add to digital wallet. Never remember the card so hardly use it waste of time
1 mars 2026
Omdöme utan inbjudan
Svar från bYond Card
Hello Carl,
Thank you for taking the time to leave a review.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
This is the second time I am writing a…
This is the second time I am writing a review and nothing has changed from the first time round. After chasing for months to have the card closed down due to poor service, declined in different retailers yet having money withdrawn from the card, and having to pay for the purchase again, they came back and said I had to pay £20 fee to have the card closed down due.
I just had it declined at Waitrose and all I am trying to do is spend the money and never use it again. As for the reward, I shopped at Asda over a week ago, and no reward has been transferred over.
I honestly haven’t experienced such a bad customer experience.
27 februari 2026
Omdöme utan inbjudan
Svar från bYond Card
Hello Sonja,
Thank you for taking the time to leave a review and very sorry to hear of the issues you have had.
We did request further information via your last review, however we unfortunately didn't receive anything and with out your details we cannot investigate further.
Please could you contact the customer service team directly who will be more than happy to help. They can also raise a ticket if you would like specific info regarding issues.
Kind regards
The bYond Team
Worst customer service ever
Not being informed the card was expired. Have to call BYond and find out need be invited again. Have to pay for order a new card. Over 3 weeks after ordered the new card still not receive the card. Called customer service and been told need to ask local post office. What a joke. I haven’t received any post confirmation how to check with post office? Order a new card, received with in a week but can’t activate it. Until now, I still haven’t got the card which can be activated……
12 februari 2026
Svar från bYond Card
Hello Lujun,
Thank you for taking the time to leave a review.
We are sorry to hear of the issues you have had regarding your new card. Looking at the account, we can see your card was returned to us via the post however it doesn't specify a reason why.
Due to this, we will make sure one of the team contact you directly to get this resolved and have a fresh card released as soon as possible.
Please accept our apologies for the inconvenience.
Kind regards
The bYond Team
Svar från bYond Card
Hello Michele,
Thank you for taking the time to leave a review.
We are really happy to hear you are enjoying the card.
We are constantly working with our partners to be able to increase the retail offering we have for the card, so please keep your eyes on our website for new retailer partner information.
Kind regards,
The bYond Team
There are a lot of barriers to using the card
There are a lot of barriers to using the card! I have to top it up all the time and the app doesn't remember the security code. Also not being useable with apple pay means that half the time I don't have the card with me. Add to that that I have to pre-load it means I don't use it half as often as I could
19 februari 2026
Svar från bYond Card
Hello Ben,
Thank you for taking the time to leave a review.
Our bYond card is a cashback card does it does require to be topped up as it is not linked to a bank account. The security feature is there to protect your account and funds from any potential fraud.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
I'm loving the bYond card
I'm loving the bYond card, I load up £50 a month to be used for something I want rather than need.
So far I've used it in Boots, Dobbies and M&S each time I've roughtly roughtly £2 back in cash back.
I'm loving being rewarded extra money.
14 februari 2026
Svar från bYond Card
Hello Catherine,
Thank you for taking the time to write a review.
We are pleased to hear that you are enjoying using your bYond card and the benefits that come with it.
Kind Regards
The bYond Team
Svar från bYond Card
Hello Roger,
Thank you for taking the time to leave a review.
We are sorry to hear that you haven't received your bYond card. Please get in touch with our customer service team who will be able to re-order a card for you.
Kind Regards
The bYond Team
Good but more retailers need to be available
Very good overall if you are shopping at retailers listed with Byond however, my niggle is with my partner card. Why can't a partner account have access to top-up the card ? More retailers also need to be added to make this a great service and with the above are the reason I do not give 5 stars.
11 februari 2026
Svar från bYond Card
Hello Thomas,
Thank you for taking the time to leave a review.
We are pleased to hear that over all you are happy with your card. Unfortunately, with how the partner card works you cannot use it to top up with, but we'll be sure to pass along your feedback.
We are constantly adding new retail partners, so do please keep an eye on our website and your login for info and updates.
Kind regards
The bYond Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.