Great service. I had a problem with my tracker and it wasn’t connecting and recording my miles, I felt that other companies would just assume I was trying to scam them. They sent out a new tracker a... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The overall cost of my policy is affordable. If I hadn't chosen ByMiles when I did, I would have had to give up driving at a time when my health issues require that I keep my car. My independence is... Se mer
This insurance is largely based on mileage,(assuming you are a safe driver and don't have any, or many, bad experiences whilst driving) so it strikes me as being rather a fair way of determining month... Se mer
Always great service from this company. If you email they will respond very quickly and are always nice. It’s a shame I can’t continue my car insurance with them. Great company.
Företagsinformation
Informationen kommer från olika externa källor
By Miles offers fairer, more flexible car insurance for low mileage drivers. Aside from a fixed annual cost, each policy is paid by the mile so it's totally tailored to you. See every journey and use handy tools in our mobile app to make your driving easier than ever.
Kontaktuppgifter
2-14 Shortlands, Hammersmith, London, W6 8DJ, London, Storbritannien
- 0330 088 3838
- hello@bymiles.co.uk
- bymiles.co.uk
4,6
Utmärkt
12 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 97 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very efficient!
I contacted because my tracker was causing an issue with my car. They paused my tracker and said they will post one within 3 days. Very efficient!
13 februari 2026
Omdöme utan inbjudan
Very understanding company
Very understanding company, always so helpful, i am just upset they are closing!
8 februari 2026
Omdöme utan inbjudan
By Miles car insurance was a great…
By Miles car insurance was a great option for me. It’s a pay-by-the-mile policy with a simple monthly payment, which was really convenient. When I sold my car, the cancellation process was quick and easy, with no hassle at all. Everything was straightforward, and it was nice to have an insurance setup that felt flexible and fair.
I’ve always liked having a car available, even if I’m not driving every day. If you mainly drive occasionally—like just on weekends—this type of insurance makes a lot of sense. You only pay for the miles you actually use, so it doesn’t feel like wasted money. If you don’t need to be on the road daily, By Miles is definitely the right kind of car insurance to have.
OY08HHP
8 februari 2026
Omdöme utan inbjudan
Pity this is being scrapped
When I saw this online I thought it a great idea your insurance cost is based on how many miles you drive. I saved a good amount on my yearly premium and get a view on how far I drive. The tracker ability also gives a sense of security should my car be stolen. I honestly don't know why this is finishing this year it is THE ideal policy for low mileage drivers.
11 november 2025
Very professional
It's been a very pleasant experience very professional service
9 februari 2026
Omdöme utan inbjudan
Always attentive and helpful.
I have been with this company a few years now. The service is first-class.
8 februari 2026
Omdöme utan inbjudan
Feedback of live chat
I have found the customer service support provided byMiles very helpful, and it has been possible to resolve every issue via the live chat
5 februari 2026
Omdöme utan inbjudan
Fantastic and easy to keep track
Fantastic and easy to keep track.
Changed to a new car. Speaking with the service team helped me get exactly what I was looking for. Highly recommended
31 januari 2026
Omdöme utan inbjudan
By miles has always been very helpful…
By miles has always been very helpful during the time I have had car insurance from them.
5 februari 2026
Omdöme utan inbjudan
Great customer service
Great customer service. Shame it’s all coming to an end!
5 februari 2026
Omdöme utan inbjudan
Fees and Tracker drained my car battery
Tracker drained my car battery
Had to pay a fee to cancel insurance rven though it was within 7 days
Avoid
They claim below it doesn't drain the car battery… but it does, you will find others have reported this issue online also.
6 november 2025
Svar från By Miles
Hi Courtney,
Thank you for your feedback. I'm really sorry to hear you've had a bad experience while with us.
In terms of the Miles Tracker, the way in which it operates is that it will periodically use your car's battery when the engine is off to ensure it's still connected to our network. That said, it uses so little power that it'd take several months to drain an average car battery.
Our Miles Tracker mainly uses the socket for the small amount of power it needs and reads engine codes, but it won't change anything on the car. The sort of functions it performs are standard and won't affect your car's electronics.
We typically need to charge a cancellation fee to cover the cost of setting up your policy, setting up your Miles Tracker, posting it out to you, and then arranging for its return. We do try to be as transparent as possible when you purchase the policy, which is why the cancellation fee is detailed on your quote page, in your policy schedule and documents and in our FAQs.
If you'd like to get in touch with us to discuss your this at all, you can give us a call on 0330 088 3838 or drop us a message via the live chat in your app or online dashboard.
Best,
Callum
Taking out insurance with By Miles was simple and straightforward
Taking out insurance with By Miles was simple and easy, and as a low mileage user it is great that I only have to pay for cover for the miles I drive. I don't understand why all insurers don't offer this facility, as it would be fairer on all road users!
5 november 2025
By Miles are a great company
I have been with By Miles for a couple of years and cannot fault them. The customer service is fantastic, communication very good and their costs are very competitive. I highly recommend them.
31 januari 2026
Omdöme utan inbjudan
Love this Company
Love this Company. Really fair way of pricing cost of Car Insurance and additional features on their App that adds value to being a Member.
Had a reason to contact Customer Service with a query and Josh thankfully continued the efficiency of this Company.
Thanks again.
2 februari 2026
Omdöme utan inbjudan
It was well organized and easy to…
It was well organized and easy to renew. I am sorry you are not insuring any more.
16 februari 2025
Omdöme utan inbjudan
Great price because you pay only how…
Great price because you pay only how much you drive .
24 oktober 2025
Competitive price, easy app
Very competitive price and easy to use app. Device was installed in seconds. Happy customer.
30 oktober 2025
I had an issue with my car’s mileage…
I had an issue with my car’s mileage tracker not working, and I contacted ByMiles customer care for support. The team was very helpful and responsive throughout the process. They quickly identified the problem and arranged a replacement without any hassle. I’m very satisfied with the service and appreciate how efficiently the issue was resolved. Great customer care experience.
19 januari 2026
Omdöme utan inbjudan
Excellent communication
Excellent communication, a quick response, reliable.
24 januari 2026
Omdöme utan inbjudan
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