BYLT Basics Omdömen 2 067

Not only are thier clothes simply quality, but their customer support is amazing. I truly love their brand. Had an issue and their chat was easy and fast to navigate. Carol, my rep took care of the issue within minutes. Amazing job. Love me some BYLT

The quality of their product is phenomenal! I’ve been purchasing from BYLT for years now, and their product holds up.

Also, their customer service team is responsive and super helpful! (Which is rare these days) I’ll be a lifelong customer for sure!

Worst customer service and responses that I have ever dealt with. They have one email, no phone number and employees that clearly don’t care. Two times they have lost my return/exchange arguing with me the order did not exist. I can not talk to management or anyone in charge, I’m sure this is on purpose. Only thing to do is dispute charges and show bank all saved correspondence.

I rarely leave negative reviews, but this experience with BYLT has been extremely frustrating and poorly handled from start to finish.

I placed an order and waited for delivery, excited to receive it. When it arrived, the entire order was wrong. I immediately contacted customer support, provided photos as requested, and asked for an exchange so I could receive my original items.

From there, the process became drawn out and exhausting:
• Long delays between email responses
• Repeated back-and-forth communication
• Requests for photos and confirmations
• Being told items were being sent — when they were not

At one point, I was told my replacement order had shipped. Only one item arrived, not the full order. When I followed up, I was told the tracking number they gave me was “incorrect” and actually referred to a previous shipment that never included my missing items.

After additional emails, I was then told the remaining items were sold out — which raises the obvious question: why was I told they were being sent if they were unavailable?

To make matters worse, after explaining clearly that their proposed solution was unacceptable, BYLT ignored my response entirely and unilaterally issued:
• A refund for only two items
• A standard 30% discount code, which BYLT regularly offers anyway

This does not compensate for:
• Receiving the wrong order
• Multiple shipping errors
• Conflicting information
• Time spent chasing support
• Being misled about item availability

I requested a full refund for the entire order, which is reasonable given the repeated fulfillment failures. That request was disregarded.

Update: After significant back-and-forth, BYLT did eventually agree to refund the entire order. I appreciate the final resolution, though the process to get there was far more difficult than it should have been.

Mistakes happen — but how a company handles them matters. BYLT’s communication, follow-through, and customer care in this situation were extremely disappointing.

I bought a pair of sneakers online and paid $79.00 including taxes. When the sneakers arrived, I didn't like them and wanted to return them. They told me they charge a $7 return fee, but they only refunded me $62.00, $17.00 less than I paid. I tried emailing to complain, but no one responded. They simply stole my money.

Carol and the customer service team were top notch. Grateful to have bought from BYLT.

I needed to exchange a pair of pants and the process was extremely easy with free shipping. I also had some stitching issues on a pair of pants, they sent a free replacement pair immediately without needing to send the affected pants back. Their customer service has been exceptional. Hopefully this quality issue is a one-off and if it is, they are a 5 star!

Customer service was excellent, and markedly fast.

Helped me with a shipping issue quickly. Great customer service!

I had an issue with a pair of Black Everyday shoes with a poor heel stitching causing abrasions on my left foot. I contacted BYLT Support and they asked for a pic along with their concern on the matter. After sending them a pic of the shoe along with a pic of a different pair of BYLT shoes they immediately issued me a store credit. The customer service at BYLT is outstanding and they still are a favorite brand for both clothing and footwear.

I have been a loyal customer of BYLT for a few years now. I love the brand and product. I recently bought an item that was out of stock, was restocked, but was sent the wrong product. I let BYLT know, they asked for pictures, and because the original item is in high demand, they set one aside for me until I was able to get pictures. They even let me keep the incorrect one (which was awesome). I wish every company was as great with customer service.

Huge fan of BYLT. I own shoes and about 12 shirts from them -- from long-sleeve polos, short-sleeve, the Pulse polo, and several of the LUX drop-cut tees. What prompted this 5-star review was awesome and fast customer service through their chat that helped me understand the difference between their Executive Shirt and the 2.0 version to make a purchase. Great products, great service.

Best products and backed by Best customer service! The exchange process for size changes makes BYLT the best online purchasing experience.

Krystel and the BYLT team were a class act when I had to reach out on a quality issue with my order. The issue was resolved quickly and professionally. Would not hesitate to contact the team again should I encounter issues or just general praise!

My experience has been horrible. Items got lost in shipment. They would not refund me the money. They. Kept trying to have me use store credit and get more items. I don’t want more items, I want my money back. I even paid the extra money for package insurance. I ordered on December 22nd - it’s February 3rd and I still don’t have my money back….

This company is a joke.

Top notch customer service experience matched by the quality of clothing itself. I love this brand!

Very helpful and easy to work with. They made the process very easy

BYLT has earned a customer for life. My package was lost in the mail, and after getting no help from the carrier, I reached out to BYLT. They responded quickly and offered to replace my order free of charge—even though I didn’t purchase Route Package Protection at checkout (I will from now on!).

Edson was professional, warm, and extremely helpful. BYLT’s customer service is as impressive as the quality of their products—and both are hard to find these days. Highly recommend!

Not only are these clothes, the highest quality and so comfortable but in shipping, I messed up the address and they were so easy to work with so willing to go the extra mile to get it to the correct address never worked with the company like this before. I’d recommend them 10 out of 10.

Krystel was incredibly responsive and helped me to get to a resolution. She’s instilled my loyalty to the brand, and I’m excited to see what BYLT continues to do. By far my favorite clothing line!