Always loved buzz bingo the chat hosts are so nice and I'm now loving the new live chat and quiz in the penny room also customer services have never let me down 😁
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Det här tycker kunderna
Regular at Buzz Irvine. Some of the Staff extremely helpful and nice. Especially Gina and Sharon, make you feel appreciated. Very polite, and experienced.
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If you have connection issues during most of the big live or nationwide games, why not invest in making this issue go away? So many people upset that they couldn't see their games play out and have th... Se mer
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Staff are very helpful,I have witnessed how kind they are to elderly people and go that extra mile with them,giving tjem an enjoyable night and keeping them safe. Staff in machine area look after the... Se mer
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Företagsinformation
Skrivet av företaget
Buzz Bingo is Britain’s biggest bingo club. Come join us, everyone’s welcome! We bring people together for fun and games on our multi-award-winning website, in our 84 spacious clubs, and as part of our massive community of playful, talkative, diverse, welcoming, all-round-wonderful Buzz Bingo members. We love big fun, big laughs, and big prizes - Buzz players win amazing cash on bingo and slots every day! Catch you in our clubs and at buzzbingo.com soon!
Kontaktuppgifter
Unit 1 Castle Marina Road , NG7 1TN, Nottingham, Storbritannien
- buzzbingo.com
4,0
Bra
3 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Svar från Buzz Bingo
Hi there,
I am sorry to hear that you feel you have not been lucky while playing with us.
Understanding your feelings, we would like to point out that we are a regulated company and are constantly being monitored by the relevant authorities to ensure that we provide fair game play to all our players. Following from this, as a regulated company that is licensed by the Gambling Commission, there is absolutely no way that we can influence the outcome of any games, this includes the ratio of payouts.
Please feel free to contact our support team at any time should you wish for us to provide you with some further information relating to how our games run. Our support team is available via the ‘Contact Us’ page, and we will be more than happy to assist you.
Thank you for your review.
Kind Regards,
Tia
Customer Reviews Team
I used to love this site until I cant…
I used to love this site until I cant deposit, I had a pocket account which I now don't bank with as they're just con artists who steal people's money, and refuse to answer emails... i lost my card, have been trying to delete the card off buzz but they want the card details.. since I don't bank with pocket anymore and they refuse to reply to emails I cant get the details of the card to confirm with buzz.. buzz wont let me add another card or pay via google pay, they wont delete the card without the card details, which is cant get a hold of, so im giving a 1 star, id give a zero if i could.. have never had anyone issue anywhere else besides buzz... shame as I did enjoy playing on buzz
18 december 2025
Svar från Buzz Bingo
Hi Rachel,
I hope you’re well.
I am sorry to hear of any issues updating the payment methods on your account. Unfortunately I am unable to provide any account specific information over TrustPilot, but please do reach out to our Customer Services team at any point who would be more than happy to take a look through your account.
We are contactable through a variety of methods outlined on our 'Contact Us' page.
I am sure we can get your issue resolved and hopefully improve your experience with us.
Thank you for taking the time to leave your feedback, we appreciate any and all feedback to help improve our customer service.
Kind regards,
Tia
Customer Reviews Team
Rude staff , Dirty club
Some of the staff are rude , not all but absolutely disgusting, The food is awful, The club is dirty it’s not cleaned one day till the next not they don’t have enough staff as they do some of them just stand around talking about the other members of staff they don’t like it’s not very professional at all , I rate it 1 star but would give it a minus if possible,There’s no point complaining to management as they won’t do anything about the staff or the club being clean , it’s not as good as Buzz bingo Wednesbury was .
27 december 2025
Omdöme utan inbjudan
Svar från Buzz Bingo
Hi there Mandy,
I hope you are well.
Thank you for taking the time to leave a review.
I am sorry to hear your experience within our Walsall club did not meet your expectations, we will always try to provide an inclusive experience for all of our customers.
I will raise this internally to our club for review to ensure continual improvement in the service provided to our loyal customers.
Kind Regards,
Tia
Customer Reviews Team
Wadsley bridge buzz bingo 27th December…
Wadsley bridge buzz bingo 27th December the website says 10 x£200 houses so thought we would give it a go when we got there they were only playing for £50 houses surely this is wrong please update your website more often so we don't get wrong information.
27 december 2025
Omdöme utan inbjudan
Svar från Buzz Bingo
Hi there Stephen,
Thank you for leaving us a review.
Good or bad, we always use these to try to improve our services that we provide.
I am sorry to hear about your experience when visiting our Sheffield Wadsley club.
Whilst there can be a number of factors that can influence the games and prize money in club such as weather and admissions I will certainly pass this over to the relevant people for this to be reviewed.
I do hope you will reconsider visiting us soon and any future visits are nothing but enjoyable.
Kind regards,
Tia
Customer Reviews Team
Scammers
Complete scam paid £75 for Xmas eve and then they changed all the games to link games, so had no chance of winning everyone in bingo hall was upset.
Won't be coming back.
24 december 2025
Omdöme utan inbjudan
Svar från Buzz Bingo
Hi there Jon,
Thank you for leaving us a review.
Good or bad, we always use these to try to improve our services that we provide.
I am sorry to hear about your experience when visiting our Tooting club.
Whilst there can be a number of factors that can influence the games and prize money in club such as weather and admissions I will certainly pass this over to the relevant people for this to be reviewed.
I do hope you will reconsider visiting us soon and any future visits are nothing but enjoyable.
Kind regards,
Tia
Customer Reviews Team
I love the new buzz bingo,
I love the new buzz bingo,the only reason I have given 4 stars ( being disabled )is I wish they could bring any winnings to the table as they do if I win on the board's.
22 december 2025
Omdöme utan inbjudan
Svar från Buzz Bingo
Hi Ann,
I hope you're well. Thank you for taking the time to leave us a review for our Clubs.
Should you wish to provide any specific feedback regarding your visit please feel free to reach out via the 'Contact Us' page on the website.
We value any and all feedback good or bad to improve our services.
Kind Regards,
Olivia
Customer Reviews Team
Svar från Buzz Bingo
Good afternoon,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying our Buzz clubs. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
The staff at Buzz Bingo Meadow bank are…
The staff at Buzz Bingo Meadow bank are very friendly and helpful. Been a member for years.
18 december 2025
Omdöme utan inbjudan
Svar från Buzz Bingo
Good afternoon,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Edinburgh club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Olivia
Customer Reviews Team
Pleasant evening out…
Nice people at Stafford always helpful food good too if you would like a snack enjoyable evening
12 december 2025
Svar från Buzz Bingo
Hi Rosalyn,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Stafford. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
The very friendly staff and like it…
The very friendly staff and like it when they have special offers on in a afternoon not just in evenings which is what it mainly is and is cheaper in the evening than an afternoon which I think stops people going as always give free gifts away in an evening not in afternoons which is such a shame because obviously not everyone wants to go in an evening
19 december 2025
Omdöme utan inbjudan
Svar från Buzz Bingo
Good afternoon,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our clubs, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Olivia
Customer Reviews Team
Svar från Buzz Bingo
Hi Steve,
I hope you're well. Thank you for taking the time to leave us a review for our Fenton club.
I am delighted to hear you have had a five star experience with us in club! I do hope you continue to enjoy any future visits with us.
Kind regards,
Olivia
Customer Reviews Team
Great Christmas party for the last time…
Great Christmas party for the last time before it closes forever next month after 30 years of fantastic memories
13 december 2025
Omdöme utan inbjudan
Svar från Buzz Bingo
Hi Kathryn,
I hope you're well. Thank you for taking the time to leave us a review for our Wallsend.
I am delighted to hear you have had a five star experience with us in club! I will pass this feedback over to the team. I am sure they will love to hear your comments!
Kind regards,
Olivia
Customer Reviews Team
Friendly staff
16 december 2025
Omdöme utan inbjudan
Svar från Buzz Bingo
Hi Christine,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Lincoln. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
Love a game of bingo and when you go on…
Love a game of bingo and when you go on line you can set your limits to keep you safe and when playing in club been going for years and the staff are all friendly
9 december 2025
Omdöme utan inbjudan
Svar från Buzz Bingo
Good afternoon,
I hope you're well. Thank you for taking the time to leave us a review regarding our site and clubs.
I am delighted to hear you have had a five star experience with us! I do hope you continue to enjoy any future visits with us.
Kind regards,
Olivia
Customer Reviews Team
It is a fun night out and such a laugh.
As I've never played bingo in a big hall before I found the whole experience fun and exciting. All the staff were very helpful, professional, courteous and friendly.
21 oktober 2025
Omdöme utan inbjudan
Svar från Buzz Bingo
Hi Sarah,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Shrewsbury club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Olivia
Customer Reviews Team
The staff are friendly always make you…
The staff are friendly always make you welcome
19 december 2025
Omdöme utan inbjudan
Svar från Buzz Bingo
Hi Dorothy,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Aberdeen. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
Needs to get a regular cleaner for the…
Needs to get a regular cleaner for the tables and the floor, also electronic machines needs cleaning or leave the stuff so we can clean our own boards. Making inprovements which is a good thing.
15 december 2025
Omdöme utan inbjudan
Svar från Buzz Bingo
Hi maria,
I hope you're well. Thank you for taking the time to leave us a review for our Fishponds Club.
Should you wish to provide any specific feedback regarding your visit please feel free to reach out via the 'Contact Us' page on the website.
We value any and all feedback good or bad to improve our services.
Kind Regards,
Olivia
Customer Reviews Team
Friendly staff
19 december 2025
Omdöme utan inbjudan
Svar från Buzz Bingo
Good afternoon,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Wolverhampton Ashmore Park. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
Svar från Buzz Bingo
Hi Linda,
I hope you're well. Thank you for taking the time to leave us a review for our Newcastle club.
I am delighted to hear you have had a five star experience with us in club! I do hope you continue to enjoy any future visits with us.
Kind regards,
Olivia
Customer Reviews Team
I don’t do buzz bingo that often…
I don’t do buzz bingo that often because I always get to two to go and then someone has won so I not feeding it for nothing
11 december 2025
Svar från Buzz Bingo
Hi Caroline,
I hope you are well.
I am sorry to hear that you are unhappy with the outcome of the games within our clubs.
The club do operate with a Random Number Generator as required to, this is to ensure the outcomes of our games are fair for all customers. With Gambling it is always nice to have a win, but unfortunately there is no guarantee that you will win.
Thank you for taking the time to leave us a review, good or bad feedback is always appreciated and will help us provide a better customer service experience to our players.
Kind regards
Olivia
Customer Reviews Team
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