Buymie Omdömen 752

The customer service with Buyme is excellent....reply in minutes and always resolves any issues!

Excellent shopping and packing by Magda

I gave a recent review of 3 stars but Im putting in another one. The entire order and delivery was a disaster.
The delivery was hours past the time of the booked slot, and Buymie just blamed it on the fact that the shopper had multiple shops to do. No customer should order should suffer because of another.
When the shopper finally arrived, there were wrong items and missing items.
Buymie agreed to refund the delivery fee and missing items.
I then got an email saying that I had an outstanding amount that my pre auth didn't cover. It was very high, and after adding it up myself, was completely wrong by over 20 euros. I had to get back on to Buymie, who blamed the shopper.
The total was still slightly off, so I asked for a breakdown of VAT and platform fee which are not broken down on the receipt.
Watch your receipts! Total mess this time. A customer shouldn't have to spend this much time fighting for the correct items and charge.

This service used to be great but it’s absolutely useless now. The last 3 times we’ve placed an order, we’ve been given 10 minutes notice that the delivery slot was changing by several hours. When I reached out to customer service about this I was asked could the shopping just be left at the door. Obviously leaving meats and dairy products out on the door step wasn’t an option. Ridiculous to even suggest it tbh. Today our delivery slot has been changed by 3 hours, throwing the day’s plans up into the air which is incredibly frustrating. Booked the 10-11 slot and now being told it’ll be delivered between 2-2.30. It’s the last time we’ll use Buymie and I would strongly advise others not to use it. It’s too unreliable which defeats the whole purpose of it supposedly being a convenient option. You’re paying for convenience so when it then becomes massively inconvenient it’s time to stop using it.

The team is always super helpful when I need to reach out - efficient and friendly!

This is the second time I’ve ordered delivery mainly to get water for my home, since I don’t have a car and find it convenient that the app offers this service — but the water is never delivered. It’s always the same excuse that the order is too heavy and the delivery person can’t handle it.
I understand that, but as a customer, I also believe that a service being offered should actually be fulfilled.

On time service! Quality and reliability!

Fantastic service, super convenient. Richard and the team do a great job, and the majority of shoppers are outstanding. Usually you can get same day delivery, and being able to earn Dunnes vouchers from your order means you don’t lose out. 10/10

Always reliable and quality service

Fast response time and quick to fix any issues

A little disappointed as I ordered €51.83 worth of groceries from dunnes and there were no substitutions or changes to anything in my order yet I was charged an extra €22 later that evening. I can’t see on my receipt why, have contacted customer service about it but they’re busy at the moment so waiting for a reply but its frustrating that you can’t see on your receipt why there was €22 taken. All my groceries were exactly what I ordered with no substitutions. I also had a dunnes voucher for €10 odd €50 and couldn’t use it which was annoying.

Many items missing from my shop, and bad substitutions or wrong sized items picked. Careless shopper.

Helpful on time staff are always a good sign of a stores commitment to good customer service. 5 stars.

Excellent service All staff very friendly fast efficient service And if you have any questions When you email the Help centre they get back to you in a couple of minutes.

This is a great company with excellent customer service. No matter what your query is they respond quickly and in a very friendly manner.

The Buymie made my life so much easier. Delivery team are always polite, friendly and on time. Whenever I had some issue, they resolve it immediately to my satisfaction. I am always satisfied, thank you buymie!

I found it very easy to use … bit of confusion about “small” basket, it was all cleared up very quickly. I’m sure I’ll use again, it’s getting me out of a tight spot, Thanks

This is such an easy way to shop,if like me you are fed up walking round the super market when you would rather do something else this is the way to go.
Everything was so easy and KEITH who was my shopper was so good .

So prompt at resolving issues. Great communication thank you 😄

An amazing service. As I have a disability the shoppers are always very happy to help. Definitely recommend this service