Brighton & Hove Buses Omdömen 

I got fastest reply and the problem sorted out

Unfortunately, I have had extremely bad experiences with this bus company. The schedules are completely unpredictable—buses frequently get canceled or run late, making it difficult for passengers who rely on them for work or school.

Considering the high ticket prices, one would expect a reliable and well-organized service, but that is far from the case. The coordination between routes is terrible: sometimes two identical buses arrive almost empty at the same time, while another route is so overcrowded that it's nearly impossible to get on.

If I had the choice, I would avoid this company entirely. I wouldn’t recommend it to anyone looking for a punctual and stress-free transportation option.

I felt as if my problem was listened to and heard. Customer service was absolutely amazing, thanks a lot to the nice lady who I phoned about this.

My comments were replied and acknowledged within a very quick time by the company.

No signage on the buses explaining the tap in tap out system so day trippers have no idea

Wonderful understanding

Contacted Customer Services late on Thursday evening. I was not expecting to get a reply to my query until Friday morning, but, I was shocked to get a reply from Sharon Ansell, who gave me the help I needed.
Excellent customer service. One very happy customer.

A customer service query in relation to an overcharge was dealt with by Nathan via email very promptly. Thank you.

Amazing quick and very satisfying response to my problem. Couldn't be happier

I have been using the 1X bus service since it started a few months ago. Whoever came up with the idea of an express service to the Marina should be congratulated. A really excellent service.

Expensive postage - especially as I live in the same town - and took a long time to deliver.

Twice I have contacted the company about the condition of the bus on a certain bus route, on both occasions I have received a reply the next day.
This reply was very polite,and very very nice.
Thank you it made me feel that I was being listened to.

Brighton & Hove Buses offer a generally reliable service with friendly and attentive drivers, as seen on the 12A route where one driver went above and beyond in poor weather to ensure passenger safety. However, there is room for improvement, particularly with timetable accuracy and driver communication, which can cause frustration for passengers. Services to areas like Southwick also seem inconsistent, which can make it difficult for those relying on buses. Overall, it’s a good service but addressing these issues could make it even better.

I was served by Ellie today, she has outstanding customer service and she was very helpful, gave me all the information required, and she was amazing overall.

Absolutely shocking waited an hour and a half for a bus I'm always having problems wih the buses being late or cancelled I've even had a bus drive straight past me and not pick me up before it's terrible and the timetables are always wrong because they don't factor in traffic and how long it's actually gonna take to get there so I've made many complaints

Bus registration number: YX24 OXP
Bus ID: 742
Date & time of the incident: 13th January, 13:19
Incident specifics:

Failure to allow our vehicle to use the filter lane on Eastern Road, Brighton.
The driver gave obscene hand gestures.
The driver was using a phone to take photos of our vehicle while driving his bus
he calls him self DAN rounded face short ginger/brown hair with short beard
as he made a false untrue google review against our company our vehicles also have cctv front and rear with audio and we have the whole recording

Always try to take money from you even when you never been on a bus since last year

私のミスでトラブルが起きましたが、丁寧に、迅速に対応してくれた

Quick, understanding customer service. Thanks.

Very fast reply to my question, very helpful and friendly.