I had the best experience at the Bath store in February, all three ladies were so welcoming and lovely, giving great style advice without being pushy. I was so happy with the quality, material and sty... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great looking ankle suede boots but both sizes arrived damaged, such a disappointment! Their sizes don't make any sense, I had ordered my usual size 4 UK (their smallest size for those boots) and it c... Se mer
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Stumbled across busby and fox in Totnes having seen a pair of shoes I liked in the window. We were greeted with two very helpful constructive happy members of staff, which is so refreshing. I had such... Se mer
Busby and Fox clothes are more than exceptional! Every item is so well designed and pieces can be easily coordinated with other B&F clothes that create another dimension to the look and feel of the s... Se mer
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4,2
Bra
28 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The return procedure is painful
The return procedure is painful. Unable to talk with anyone no phone number available to customers also they have to approve a return !! Well I suppose there's a first time for anything
21 februari 2025
Omdöme utan inbjudan
Svar från Busby & Fox
Thank you for taking the time to share your feedback with us — we’re very sorry to hear about your experience with our returns process.
We completely understand how frustrating it can be when things feel unnecessarily complicated, and we’re sorry we didn’t meet your expectations on this occasion. We’re taking your comments on board and would like to reassure you that we're actively looking at ways to make the return process clearer and more convenient for our customers.
We’re a small team and always looking to improve, so your feedback is incredibly valuable to us — thank you again for bringing this to our attention.
Kind regards,
Sam
Busby & Fox Customer Care
Poor quality fabric
I always think the clothes look so lovely hanging in the window or styled in photos on the website. But the quality of the fabrics is SO disappointing. Having avoided buying for a while, as a result, I thought I’d try again and bought a dress. It arrived terribly creased and was such poor quality, especially at the price point. And about a foot too long, to boot. It was sent straight back. Love the quirky jewellery tho.
29 januari 2025
Omdöme utan inbjudan
Great customer service in Kingsbridge…
Great customer service in Kingsbridge branch today. I had a lovely clutch bag with shoulder strap as a present and unfortunately the zip broke. I took it back and although they tried, there was no similar product in any of the branches. I was given a credit note. Very nice, professional service. Thank you.
15 juli 2024
Omdöme utan inbjudan
Excellent Service
Stumbled across busby and fox in Totnes having seen a pair of shoes I liked in the window. We were greeted with two very helpful constructive happy members of staff, which is so refreshing. I had such a positive experience not only did I buy the shoes but two tops ! Then we came across the branch in Salcombe the next day and popped in and greeted by two members of staff with the same happy helpful attitude. I would recommend a visit especially if you need some advice x
2 juli 2024
Omdöme utan inbjudan
A lovely asset to Farnham town
Every time I walk into the Farnham store I'm greeted by the happiest retail assistants ever! I have really enjoyed shopping here in the last few months and absolutely love my new purchases. Definitely one of my favourite stores in town now - I will be back again after payday 😂
15 maj 2024
Omdöme utan inbjudan
Nonexistent customer service
Ordered 3 items 2 weeks ago. Kept 2 and returning one. No return label or address. You need to email them to get an approval for the return for 48 hours. Not easy but fair enough. Heard nothing one week on. Have chased 3 times to return it as going away this week. Shouldn’t be this hard. Needless to say will never use this retailer again!
10 december 2023
Omdöme utan inbjudan
Poor quality metal ivy Christmas wreath
Ordered a metal ivy Christmas wreath. In the photos it looked as though it had a faded rusty/gold patina with a light sheen. When it arrived there was no sheen or gold patina - just rusty. It certainly didn't look like the photo. It's also very flimsy and poor quality for the price. I won't be purchasing anything from them again.
23 november 2023
Omdöme utan inbjudan
Lovely clothes and accessories
Lovely clothes and accessories, good quality and always something new and interesting. Very happy with all my purchases so far.
6 november 2022
Omdöme utan inbjudan
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