Bought a Pandora charm on-line. It arrived promptly and was the genuine article. High quality with all the branded Pandora packaging. Shipped and arrived promptly. All at an extremely competitive pric... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We are really pleased with our beautiful wedding rings and the wonderful service and guidance given to us by Archana our assistant, who was lovely to deal with and very personable. She helped understa... Se mer
I recently purchased a new watch through Burrell's, Winchester. The whole process, from choosing & ordering, through to delivery & collection, took about 6-8 weeks. Throughout this time, I visited... Se mer
They were very helpful on the phone when I wanted to find out some details about some earrings I wanted to buy, before I bought them online. And when they arrived, very soon after the order, they we... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Shop watches & jewellery at Burrells online today! Find the perfect luxury watch, diamond ring, gold bracelet or pair of earrings in our large collection of new & used watches and exclusive fine jewellery. FREE UK delivery on all orders over £25 with F...
Kontaktuppgifter
Storbritannien
- 01962 859967
- info@burrells.co.uk
- burrells.co.uk
4,5
Utmärkt
169 omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good quality
It was easy and quick delivery and and the product and price very good
27 november 2025
Excellent Customer Service
I contacted customer services regarding an issue I was finding online. They were excellent and went above and beyond to provide great customer service.
26 november 2025
So Pleased.
Arrived on time.
The Necklace was so lovely , such good value for money . In a really nice box. So pleased.
24 november 2025
Fast delivery (next day as promised)…
Fast delivery (next day as promised) and good discounts/promotion for Black Friday.
28 november 2025
Omdöme utan inbjudan
Good shit
Good shit. I asked for a custom size that wasn’t an option in the ring I bought, and they delivered it to my description.
No complaints, though it would be nice if they stated on the website that the Ruby and Diamond and lab grown. It would just be more informal
20 november 2025
First rate service from start to finish.
16 oktober 2025
They’re actually TH Baker, not a small business
Didn’t realise Burrells were just a name for T H Baker, I thought I was supporting a smaller business. Everything arrived as promised and was easy to buy from them, but wish I’d realised who I was shopping with rather than find out when opening the package and seeing the order sheet. For this reason I can’t give them a better score as I feel they’re a bit disingenuous
4 augusti 2025
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Ordered a Tissot watch online on…
Ordered a Tissot watch online on Thursday. Received an email the following day to say unfortunately they didn't have it in stock. A mistake with their website. Item discontinued. I reluctantly agreed to receive a refund. 3 days later the same item is still showing as available on their website. It allows me to put it into my basket and order it. I called to double check and was told unfortunately they don't have stock and would be updating their website. :(
Update - I received my refund the next day and product now removed from their website.
18 augusti 2025
Omdöme utan inbjudan
Svar från Burrells
Hi Joseph,
Thank you for bringing this to our attention. We’ve requested more details so we can investigate this fully. The watch you ordered is, of course, now out of stock, so we will be removing it from our website.
Our standard process when an item is not in stock is to either refund or exchange the order, and once our records are updated, the product is removed from sale. Clearly, on this occasion, that process did not work as it should, and we are committed to correcting this to ensure it does not happen again.
We certainly do not want to display items we no longer have available. While this is a rare occurrence, unfortunately, due to administrative and human error, it can sometimes happen. We completely understand how disappointing this must have been for you, and we sincerely apologise for the frustration this has caused.
Thank you again for your understanding.
Kind regards,
Mitch
Great Shopping Experience - Bravo Burrells
Competitive price for 18K Ear Rings which appeared to be exactly what the Wife was looking for. Arrived quickly & were perfect.
21 juli 2025
The price was reasonable compared to any other site
The price was reasonable compared to any other shops/sites.
The shipping was very quick, got it on time and it’s greatly appreciated.
5 juni 2025
Check watch strap before giving it as a present.
Watch strap made smaller but not done correctly. I asked for a link to be taken out which Burrells did but they did not put the pin back in correctly on the strap. I tried contacting Burrells by email and phone but email ignored and calls never returned. I had to spend out extra money getting the strap fixed from a local jeweller which is not good enough considering the watch cost me nearly £2000. I also send photos to Burrells.
Also please be aware that 0% interest is offered all over the site but because this watch was on sale then you get a 15.9% APR. Wish I had gone with another company.
Ver disappointed and will not be buying from this company again.
2 juni 2025
Svar från Burrells
Hi
Thank you for your feedback, and please accept our sincerest apologies for the inconvenience you’ve experienced.
We are truly sorry to hear that the strap adjustment was not carried out to the standard you expected, and we completely understand your frustration—especially given the value of the watch. This is certainly not the level of service we strive to provide.
Please note that we respond to emails in the order they are received, and it can take up to 48 hours for a reply. Our team is not available over the weekend, which can also affect response times. However, I can confirm that we have since replied to your email.
We’d be more than happy to take care of this issue for you. If you'd like to return the watch to us, we can ensure it is properly reassembled by our in-house specialists. Please let us know if you’d like to proceed, and we will provide the necessary return instructions.
Regarding your concern about the finance terms, we would like to clarify that finance agreements are managed directly through V12 Finance. While we do offer 0% interest on many items, this may not apply to sale items as per their terms. For any queries relating to your finance agreement, we recommend contacting V12 Finance directly.
Once again, we’re truly sorry for the inconvenience and thank you for bringing this to our attention.
Kind regards,
Sami
Burrells
Very easy to order and very quick in…
Very easy to order and very quick in delivery service
17 maj 2025
Very swift delivery
Very swift delivery. Kept up to date in relation to delivery.
Item was exactly as described, extremely pleased with item.
29 april 2025
Disappointed and Misled
Disappointed and Misled – Not a New Watch
I purchased a Longines DolceVita that was advertised as brand new, but what I received tells a different story. The watch arrived with visible scratches, no protective film, a very dirty strap, and the tag was missing. It’s clear this was either a used display item or a returned watch, definitely not new as advertised.
What’s more concerning is that I’ve seen other customers reporting the same issue, yet it seems nothing is being done about it. This kind of misleading advertising is unacceptable, especially for a luxury item. I expected much better.
3 maj 2025
Omdöme utan inbjudan
Svar från Burrells
Hi
We’re truly sorry to hear about your experience with the Longines DolceVita watch. This is certainly not the standard we strive to provide, and we understand your frustration. We sincerely apologize for any inconvenience caused by receiving an item that was not in the condition you expected.
Please return the watch to us so we can thoroughly assess the situation. Once we have the item back, we can either send you a replacement or issue a full refund, depending on your preference. We’ve also sent an email to your inbox with our returns address for your convenience.
We take your feedback seriously and will ensure this is addressed to prevent similar issues in the future.
Thank you for bringing this to our attention, and we hope to resolve this matter to your satisfaction as quickly as possible.
Kind regards,
Sami
Burrells
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