Bought a Pandora charm on-line. It arrived promptly and was the genuine article. High quality with all the branded Pandora packaging. Shipped and arrived promptly. All at an extremely competitive pric... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We are really pleased with our beautiful wedding rings and the wonderful service and guidance given to us by Archana our assistant, who was lovely to deal with and very personable. She helped understa... Se mer
I recently purchased a new watch through Burrell's, Winchester. The whole process, from choosing & ordering, through to delivery & collection, took about 6-8 weeks. Throughout this time, I visited... Se mer
They were very helpful on the phone when I wanted to find out some details about some earrings I wanted to buy, before I bought them online. And when they arrived, very soon after the order, they we... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Shop watches & jewellery at Burrells online today! Find the perfect luxury watch, diamond ring, gold bracelet or pair of earrings in our large collection of new & used watches and exclusive fine jewellery. FREE UK delivery on all orders over £25 with F...
Kontaktuppgifter
Storbritannien
- 01962 859967
- info@burrells.co.uk
- burrells.co.uk
4,5
Utmärkt
169 omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fantastic customer service!
Fantastic customer service!! When I ordered the ring it needed to be resized which was done perfectly and really quickly but unfortunately my wonderful other half told me the wrong size. This was no problem and they very kindly resized it again with no fuss and very easily. Thank you!!
29 januari 2025
Omdöme utan inbjudan
I ordered a ring unfortunately it…
I ordered a ring unfortunately it didn’t sit well with my engagement ring so returned it and got a refund. Three days later. Amazing service would definitely recommend.
22 januari 2025
Good value
The earrings I chose were small
and simple. Good value compared to other online jewellers. The delivery was as expected. The earrings were in a presentation box and also came with a Burrells gift bag.
13 januari 2025
Burrells were excellent
Burrells were excellent. I reached out about a specific watch on their website and they answered all of my questions.
I ordered the watch and it arrived via signed for delivery. I was delighted with the watch and amazed at the price.
3 januari 2025
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Received the complete wrong item
Received the complete wrong item, I ordered a Gucci ring and was sent a chain necklace. Sent an email to customer service to which they replied sorry you were not happy with the item please return. I have returned my item over a week ago and not heard back to say it’s been received although I can track this on Royal Mail and it says it has been delivered. I have just been left in the dark regarding my return and on top of that the original item I ordered is not in stock so all of this was a waste of my time and money and I still haven’t had anything resolved.
31 december 2024
Svar från Burrells
Hi
Thank you for getting in touch with us.
We understand your frustration with receiving the wrong order and the delay in receiving a replacement. We apologize for the inconvenience this has caused. Due to the high volume of sales and the various processes that both orders and returns go through, returns have taken slightly longer for items to be refunded or exchanged with the Christmas returns. We are working diligently to ensure customer receive their refunds as soon as possible and advising customers that this can take up to 7 working days from receipt of the returned item. We understand your frustration with the return and refund process. We strive to provide a seamless experience for our customers, and it's disappointing to hear that your recent return has not been processed as quickly as you expected. We are committed to improving our processes and ensuring that all customers receive timely and efficient service. I am happy to see we have refunded you.
Once again I do apologise about the inconvenience caused.
Kind Regards
Sami
Burrells
I ordered 2 pairs of earrings for…
I ordered 2 pairs of earrings for myself, the packed arrived and wasn't sealed and only had 1 box which was empty, I have raised this straight away with them and communication has been good but still no replacement or refund so currently out of pocket and no earrings
20 december 2024
Svar från Burrells
Hi
Thank you for getting in touch with us.
We understand your frustration with the missing earring and the delay in receiving a resolution. We appreciate you reaching out to us about this issue and are working diligently to ensure a satisfactory outcome. We are committed to providing our customers with a positive experience and will continue to work towards a resolution. We have raised a investigation case with the courier and as soon as they have completed their investigation we will be in touch with you.
We strive to provide excellent customer service and apologize for any inconvenience caused.
Kind Regards
Sami
Burrells
Loved the bracelet
Loved the bracelet it was what i expected good value for the money
15 december 2024
Good Quality
Easy to order and delivery was quick,gift wrapping service was a nice touch would definitely recommend to family and friends
4 december 2024
Very pleased with the service
Very pleased with your service and hope to buy again in the Near future
18 december 2024
My order has been shipped and half way…
My order has been shipped and half way through the journey went back to the supplier so I'm left with no gift this Christmas- not reliable company
15 december 2024
Ordering was easy and the options of…
Ordering was easy and the options of delivery, store collection or at a pick up point was very helpful.
The order was processed very quickly and I am very pleased with my purchase.
6 december 2024
Good shop…
Great idea to pack with a gift bag..makes it look that bit better thankyou
13 december 2024
Delivery was very quick
Delivery was very quick, packaged well and received in good condition.
1 december 2024
It's so beautiful...
9 december 2024
Very good service
Very good service, delivered very quickly, good quality necklace. Would recommend
9 december 2024
Very pleased with my purchase 😍
3 december 2024
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.