Buckle & Band - Bands for Apple Watch Omdömen 

This company engages in unfair and deceptive business practices.

On their website a chat dialog pops up with the following message: "Hello, I'm Julia and I'm here to help you with any questions you might have :)"

The truth is that there is no "Julia" and this is a robot chat.

The company deceives visitors to the website that a live chat with a live human being is available when in fact this is not true.

I recently purchased a leather watch strap from Buckle & Band, and I couldn’t be happier with the product. The strap looks and feels like it's of superior quality, with a sleek design that has already earned me several compliments. It adds a really sophisticated touch to my watch!

I also want to give a special thanks to Mark from Buckle & Band. There was an issue with my delivery (which turned out to be the delivery company's fault), but Mark quickly sorted it out and even included a handwritten note in the package apologizing for the delay. His helpfulness and quick resolution of the issue were much appreciated.

Overall, I would highly recommend Buckle & Band to family and friends. Not only is the product top-notch, but their customer service is truly exceptional!

Quality is worth the money having bought 3 bands now I'm very happy with my purchase and the support in locating my parcel (Thanks Lucian). On a side note the "Express Shipping" method is negligible if you live in Aus. Still took 3 weeks to arrive.

Disappointing
I bought the Milanese stainless steel strap which is quite expensive £200 and within days of wearing it the strap loosens, does not stay put on the wrist and starts falling down. Very poor quality for then price, basically cannot wear it anymore as it is super annoying…

Excellent company. Highly recommended

Delivery was great. (Took a bit too long but fine). The problem with the band was that there weren’t enough holes for my wife’s wrist (too big). So we had to get one more done. That’s why I don’t give 5 stars! (More than one size maybe?)

Nice product beautifully packaged!

Excellent service and superb quality product.

Great product, arrived on time.

Bought a Gold Milanese watch strap for my gold Apple Watch I am absolutely delighted with the product service and delivery I will certainly order again if I need anything else
Do not be afraid to order products from this company you will not be disappointed

Quality products, easy ordering and fast delivery. The green I just ordered is a rich full color and comfortable

Ya es la tercera que compro. Creo que eso lo dice todo. En la anterior reseña ya explique los motivos extensamente. Saludos a todos.Y éxito.

I received a band as a christmas present and after only a few weeks of wearing, it started to change color and fade. I never wore this band in water or in hot weather where I was sweating a lot. I reached out to someone regarding the discoloration and submitted pictures. I was pleased when they said they would send me a new band however it has been months and I have yet to receive anything. I reached out again asking for an update and have yet to hear back. Not pleased with the customer service.

Nice product, great quality, close color match too with gold hardware. Like the packaging as well great job guys.

Brilliant customer service, and the watch strap looked stylish and great quality.

Delivery time was great, the strap was packaged beautifully and with a personalised note which I'm a big fan of! Also haven't taken it off my wrist since I put it on, very impressed with the quality and finish!

Easy ordering and delivery. The watch band was too small so we have to take to a jeweler to add links.

I live in Germany, and before you buy, please consider the following: I ordered the Milanaise-Steel band for €250 and opted for the express delivery, another €10, to avoid waiting. Buckle & Belt doesn't tell you that the parcel will go through customs, which may take another week or two. As the UK left the European Union, you will be taxed. Buckle & Belt will put the total sales price, which includes British VAT, on the declaration. In Germany, you will get charged another €68,24 import tax plus a €6 handling fee for DHL. In total a 30% increase. Bucke & Belt says you must go to a jeweler to get the bad rightly sized. And yes, even though I purchased the larger band, in the state of arrival, I couldn't even get the band over my wrist. In my case, I had to spend another €20 to get four additional links in. The enclosed tools are a gimmick. Also, there is no chance you can claim UK VAT of 20%; in this scenario, taxmen on both sides win. You lose.

Buckle & Belt is not transparent here. All in all, I spent €335 for the band. No one responded to my complaint.

To be fair to the actual product, it looks and wears great. The shopping experience deserves zero stars, but the band itself deserves five. I want to be fair and give them a three-star rating.

But to be honest, I would not purchase from them again, as I feel a little cheated.

The strap is nice, had a small issue which was resolved, but just felt underwhelmed by the customer care I received. My experience was by no means bad but since you asked this is my honest opinion and it was possibly because I purchased a refurbished strap.

Thank you for responding, to explain the watch strap arrived with one of the attachments upside down. I felt that the customer service representative insinuated that I had tried to modify the strap myself and hence caused the issue. This was absolutely not the case. The customer service representative did explain how to correct the issue with a pin that should have been included in the box, but wasn’t. I managed to use something I had at home to fix the attachment, which was totally fine but just felt that if they had just said “our mistake, sorry!”, then I would have given you the extra star. Hope that explains my rating.