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Absolutely avoid! I purchased table mats costing nearly £30. Not only are they bad quality they sent the wrong ones. Their phone number is unobtainable and the mobile goes to a general mobile voice message rather than a personalised one. I have complained to Tesco who are looking into them. No response to my emails as of yet. Tesco have started a return but this relies on the seller contacting me. Trading standards next stop.

Awful company. Never received product costing £75 and ignored my messages regarding this. Do NOT buy anything from this company.

Should be banned from Trading, our order never received, even after chasing up, they Blamed EVRI for no delivery. Still awaiting refund.. we tried calling them on there phone number listed on there website but it was a an out of service number… buyers be aware

I actually I bought a rug but instead I get a cheap nasty pillow when I bought this from Tesco's online cannot seem to have my emails answered messages. I would not recommend using this company!

In fact I would give this company no stars!! I've never encountered a company that ignores e-mails, no way of phoning as number not recognised. Even sent a recorded delivery letter to their head office and STILL no response. I paid for an express delivery of table mats. Not received for some 3 weeks. Quality so bad. Have been waiting since April to try and return. ABYSMAL service...no service at all! Don't buy from this excuse for a company! If I was an owner or employee, I'd be embarrassed to admit I was associated with such an unprofessional set up! Is the owner not looking at these many dreadful reviews?

I ordered some Latte mugs from their website at the beginning of May. A few days later I was sent an email saying the mugs had been despatched and I should download an app to track the items. Three weeks later, the tracking information still has not been loaded. I tried to email and phone the company. Their phone does not work and I am still waiting for a response to the email. Do not touch!

I purchased a splash-back through B&Q in March. It is now the second half of May and I still haven't received it. I have complained to B&Q who have tried to resolve it but have heard nothing from BTate. Their phone number doesn't work and they do not answer e-mails. They are absolutely shocking. Do not use this company.

I ordered placemats through B & Q Market Place after 10 days I received an email to say my parcel had been despatched it took another 10 days before I received it and only after I had complained to B & Q. I tried to contact the company but the phone number on their website is not in use I tried emailing but no one responded. The placemats are poor quality they have no cork or felt on the back. They look like someone has screen printed onto hardboard. I should return them but there is no one to contact. There is no social media presence. Beware ordering from this company the website is set up to look impressive but the service is poor as are the goods.

This company must be a scam. I ordered some placemats and they sent the wrong ones - which, by the way, are shockingly bad quality.

I've emailed customer service twice and have received no response in over a week. I've also tried calling but the number is disconnected.

Considering small businesses rely on good customer service, this company must be a scam because I've never known anything like it.

The other reviews here back up my own experience and I'm shocked that Tesco continue to list them as a marketplace seller.

This is an unethical "business" and they should be ashamed of themselves. But no one is above the law - and I hope they find this out the hard way.

No response by ‘customer services’ and claimed 1-3 business days delivery and still awaiting dispatch a week later. Poor service in every way. Avoid!

Awful company. How are they still trading. Ordered items in December 25. Didn’t arrive. Eventually wrong item arrived that was soiled and used. Despite numerous emails messages had one reply saying would I like to chose another item ! No I want my money back. So angry at their customer service. Also nobody answers phone. Should have read reviews first. I’m threatening them with legal action now. I hate companies that just take your money and don’t t provide the service. They’re not going to get away with this. If they weren’t in England I’d be banging in door.

No communication from customer service to let you know how long your order will take

Absolutely dreadful service . Purchased a photo framed via the b&q website . Paid for item . Was sent a confirmation email with delivery date . No tracking number. Delivery date been and gone and still not heard anything from them . Called b&q . They can’t help . And none of the contact details for this company are correct. No response from email and all telephone numbers unobtainable. What is this company???

I ordered a towel in December - They decided to send the incorrect towel, instead of sending the correct towel which i simply asked for - which isn't asking for much they are now ignoring my emails! Sending the wrong product is a breach of contract and against consumer rights. I will be in Contact the Citizens Advice, if anyone else is having this issue i would consider ringing consumer helpline on on this company. Taking money and not simply sending the correct towel is ridiculous! and ignoring emails is even more ridiculous!

No response at all and telephone listed on site is longer in use. This site looks like a scam.

Cant get hold of the company via telephone or email. Are they still trading?

Item never arrived, emailed several times - no reply. Mobile number was always voicemail - no returned calls, and other phone number wasn’t in service.
Avoid at all costs

I bought a rug from this company. They sent me a different design to the one I ordered. I asked to return it. They asked for a photo, which I sent. Then, it was impossible to get a response. I found a telephone number of a Business Centre who take calls for them. The receptionist said I could not speak to the company directly. She passed on a message. I received an email, after telling them I would contact trading standards. They said they would refund me. But they are not providing me with a refund. When I try to contact them, my emails are getting returned! I would like to warn anyone not to use this company. There is no customer services and they are impossible to contact. The rug I received was very poor quality. They do not want to sort out issues and certainly not return money! I would never use them again. Be warned!

Placed an order on 26th September. Part of it delivered on 16th October. I ordered place mats and matching coasters, but the coasters have a different backing to the placemats - so some are dark and some white. Looks terrible.

Still not received the picture I ordered and paid for.

I think taking money for goods and not delivering them is probably fraud.

No one responds to emails or Chatbot. The phone number DOES NOT EXIST so there is no way to contact anyone to follow up progress or query delivery.

Don't do what I did and place an order with this very shady and dishonest business.

Do not buy from this company. AVOID, AVOID, AVOID.

I placed an order with Benjamin Tate design company online for a kitchen splashback on 7 October 2025. For £136.20. The order has not been delivered and a promise of it was made by Andrew at customer services.  

After weeks of daily e mails I got a DHL tracking number which was non existent. The order is now showing as being fulfilled (online) which is worrying me, the tracking number is a made up one. I have tried contacting this company other than online. Phone number on website is not a valid one (not able to connect me). Andrew (customer services) by the way seems to have the same surname as the owner/CEO Sarah Alice Bourke.  He advised me that a machine had broken down hence the non delivery but was promised to be sorted on Friday 17 October 2025.

I am being ignored and cannot track any delivery. My order still hasn’t been delivered.

Reviews posed on Google are all about the non delivery of orders and one reply was there was a fire that stopped production.  This company are making excuses as to why orders are not sent.

Another review was left from someone with the same surname (Bourke) she left a glowing report about the company. In my view, misinforming potential customers.

I am constantly on a daily basis trying to sort this out which is causing me stress and worry. I am retired and cannot afford to lose this amount of money, this company advertise on a number of sites such as B&Q, Wilko, Robert Dyas, Tesco. I wonder what their response would be to the bad reports.