Bryan was great to work with. He was extremely patient as I debated my options and asked tons of questions. Would absolutely use his services again and would recommend him to anyone looking to purchas... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have been trying to cancel the up north necklace that was preordered and promised in September Now it is not shipping til October and they WILL NOT cancel my order even though it has NOT shipped y... Se mer
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So they saw my review Bryan Anthony’s)and wanted to make it right by sending an email to me with instructions on refund. That was three days ago and never sent. Go to Mint & Lily. They are reputable.
Företaget har svarat
I left a review that was average (love the ring, and a stones fell out), without a request. I was contacted by Customer Service who wanted to ensure I had the quality the company stands behind and ex... Se mer
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Företagsinformation
Skrivet av företaget
For the girl who creates her own story - dainty jewelry layered with meaning. Bryan Anthonys designs dainty necklaces, earrings, rings, anklets and bracelets. Made with love in the USA. Live your story.
Kontaktuppgifter
6300 Enterprise Park Dr. Suite A, 37416, Chattanooga, USA
- bryananthonys.com
3,6
Medel
344 omdömen
Ingen aktuell inbjudningshistorik
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Wonderful company
Wonderful company. Highly recommend. Amazing quality. Will be purchasing more in the future.
8 oktober 2026
Omdöme utan inbjudan
Svar från Bryan Anthonys
Thank you so much for your wonderful review and recommendation! We're thrilled to hear you're happy with the quality of our pieces. Your support means the world to us, and we look forward to being part of your collection again soon! ❤️
Great Experience
Bryan was great to work with. He was extremely patient as I debated my options and asked tons of questions. Would absolutely use his services again and would recommend him to anyone looking to purchase jewelry.
1 oktober 2026
Omdöme utan inbjudan
Svar från Bryan Anthonys
Thank you so much for your kind words! We're delighted to hear that Bryan made your experience a positive one. We believe finding the right piece should feel enjoyable and never rushed, so we're glad you felt supported throughout the process. We truly appreciate your recommendation and look forward to helping you again in the future!
So they saw my review Bryan…
So they saw my review Bryan Anthony’s)and wanted to make it right by sending an email to me with instructions on refund. That was three days ago and never sent. Go to Mint & Lily. They are reputable.
8 oktober 2026
Omdöme utan inbjudan
Svar från Bryan Anthonys
Hi Cathyann,
We sincerely apologize for the frustration this experience has caused, especially after your previous attempts to contact us. We understand how disappointing it is when a piece of jewelry you love doesn't function as it should.
We reached out to you directly by email on October 8 regarding your Sea Seeker Hinged Bracelet in Silver. We requested a photo or short video of the clasp issue so we could better assess the problem and help determine the most appropriate resolution. We haven't yet received a response, but we'd still appreciate the opportunity to make things right.
Please check your inbox and spam or junk folder for our email and reply when convenient. We're ready to assist you.
Thank you for bringing this to our attention, Cathyann. We're sorry your experience has fallen short of expectations.
It is so impressive when a company…
It is so impressive when a company reaches out and works with customers to address their concerns and make things right! I could not be happier with the responsiveness, professionalism and communication I received from Bryan Anthonys. It’s this commitment to customer service that makes this a brand that I will return to you again and again!
30 september 2026
Omdöme utan inbjudan
Svar från Bryan Anthonys
Hi Amanda,
Thank you so much for your incredibly kind words! 💛 It truly means a lot to know that our responsiveness, communication, and commitment to making things right made such a positive impression.
We’re especially grateful that you gave us the opportunity to address your concerns. Taking care of our customers and making sure they feel heard and supported is so important to us, and hearing that you’d choose Bryan Anthonys again means more than we can say.
Thank you again for your trust, your patience, and for being part of the Bryan Anthonys family. We truly appreciate you! ✨
Outstanding customer service
I left a review that was average (love the ring, and a stones fell out), without a request. I was contacted by Customer Service who wanted to ensure I had the quality the company stands behind and exceptional experience, they replaced the rings which is awesome and more important to me was that THEY CARE! I haven't experienced excellent/above and beyond....or even standard customer service in quite a while. I'm SO grateful that Bryan Anthonys reminded me it's still out there. I am a forever EVER customer (and was a forever customer before this experience. THANK YOU!
14 september 2026
Omdöme utan inbjudan
Svar från Bryan Anthonys
Hi Jessica,
Thank you so much for this incredibly meaningful review! 💛 We’re truly grateful that you took the time to share your experience and, even more so, that you gave us the opportunity to make things right.
Knowing that our team’s follow-up, care, and willingness to go the extra mile made you feel valued means so much to us. We never want a customer to feel like their concerns are overlooked, and we’re so happy we could turn your experience around.
Your kind words about our customer service genuinely mean the world to our team. Thank you for your continued trust and for being a forever Bryan Anthonys customer—we’re incredibly lucky to have you! ✨
With gratitude,
The Bryan Anthonys Team
Liked the bracelets but they threw in…
Liked the bracelets but they threw in an $85.00 "Depth Necklace" I did not order. When apon arrival I emailed them which they immediately responded would send me a return shipping lable. This has gone on since September 4th, 2026. My guess is they are trying to string me out the "30 day return policy" to screw me out of my refund. Don't trust these people!!! Today is September 22, 2026....I'll keep you updated!
4 september 2026
Omdöme utan inbjudan
Svar från Bryan Anthonys
Hi Debra,
We’re truly sorry for the frustration this situation has caused, and we completely understand why you’re upset. You contacted us about the necklace you did not order, and we’re sorry that getting the return label has taken much longer than it should have.
We want to assure you that we are not trying to delay your return or cause you to miss the return window. We responded to your email yesterday and have continued following up with our team to make sure your return request is properly addressed.
We sincerely apologize that this has taken so much time and effort on your end. We appreciate you bringing this to our attention, and we’re committed to getting this resolved for you.
Accurate gorgeous jewelry
Gorgeous jewelry with an easy to use site. The jewelry is shown accurately as I have several pieces and love them all. Quick shipping
18 september 2026
Omdöme utan inbjudan
Svar från Bryan Anthonys
Hi Laurie!
Thank you so much for the wonderful review! ❤️ It means so much to hear that you’ve purchased several pieces from us and have loved them all.
We’re especially happy to know that you’ve found our website easy to navigate, that the jewelry looks true to what’s shown online, and that your orders have arrived quickly. We truly appreciate your continued support and trust in Bryan Anthonys.
Thank you again for being part of the Bryan Anthonys community! ✨
Great Customer Service
I have had several shipments this summer. For the most part everything was great but on one order there was a delay. After back and forth communication the issue got resolved and package was on the way. Love all the products I have purchased and customer service was great!
14 augusti 2026
Omdöme utan inbjudan
Svar från Bryan Anthonys
Hi Barbara,
Thank you so much for your 5-star review! We truly appreciate you taking the time to share your experience.
We’re happy to hear that, despite the delay with one of your shipments, our team was able to work with you, resolve the issue, and get your package on the way. We’re also so glad to know you’re loving the products you’ve purchased!
Thank you again for your continued support and for your kind words about our customer service. It means a lot to our team! ❤️
I have been trying to cancel the up…
I have been trying to cancel the up north necklace that was preordered and promised in September Now it is not shipping til October and they WILL NOT cancel my order even though it has NOT shipped yet And I have requested it to be cancelled at least 4 times. The automated message just keeps saying they are looking into in and will get back to me in 24/48 hours Then nothing! So I try to cancel it again, this has gone on long enough I requested it NOT to be sent My guess is it will arrive and they will charge me to return it! Bad business practice! So frustrated
6 september 2026
Omdöme utan inbjudan
Svar från Bryan Anthonys
Hi Kelley,
We’re sorry for the frustration and inconvenience caused by the delay with your Up North Necklace pre-order and the difficulty you experienced while trying to reach us.
We did respond to your email regarding your request, and we can confirm that your order has been **cancelled as requested**. No shipment will be sent for the cancelled order.
We understand how frustrating it is when a pre-order timeline changes, particularly when you were expecting the necklace to ship in September. We sincerely apologize for the communication delays and appreciate you bringing this to our attention.
Thank you for your feedback—it helps us identify areas where we can improve both our communication and customer experience.
the choices are plentiful and the…
the choices are plentiful and the passages along w/the item are spot on. always find something i love to send to someone.
19 augusti 2026
Omdöme utan inbjudan
Svar från Bryan Anthonys
Thank you so much for the wonderful review! We’re so happy to hear that you love the variety of choices and that the meaningful passages that accompany each piece help you find something special to share with someone you love. It means so much to us to be a part of those thoughtful moments! 💛
So beautiful . My daughter sent me the link months ago. She was so surprised that I saved it. Such a delicate piece
The delicate expensive looking piece.i plan to buy more
10 augusti 2026
Omdöme utan inbjudan
Svar från Bryan Anthonys
Thank you so much for sharing this! We love that your daughter sent you the link months ago and that you remembered it when the time was right. 💛
We’re so happy you found the piece as beautiful and delicate as you hoped, and it means so much to hear that you’re planning to add more to your collection.
We can’t wait to see what you choose next!
No live customer service agents…
No live customer service agents available by phone. Requests to reach a live agent by phone consistently denied. Red flag.
Email communication only offered without knowing if the late responses received are from a live agent or a “bot” — as critical info of the request are completely ignored and not addressed in the response. Appearance of questionable business practices.
Continue to have issue with a Valid Return Request with many emails to this disreputable company requesting a valid return where the return period will soon expire.
Specifically, a valid request was made to return several purchased items and exchange one “free gift item” they offered to exchange. Customer’s return and exchange requests were not promptly or appropriately addressed or handled by this company.
Buyer Beware. Quality of materials thin, flimsy, and extremely poor quality. Customer Service beyond awful.
10 augusti 2026
Omdöme utan inbjudan
Svar från Bryan Anthonys
Hi there,
We take these concerns seriously, but we are unable to locate any order or account history under your name in our system.
Please reply directly to this message or contact us at customersupport@bryananthonys.com with your order number, the email address associated with your purchase, and the full name on the account.
Once we verify your details, we will immediately assist you with your return and exchange.
We take feedback regarding both our products and customer service seriously and appreciate the opportunity to look into your concerns.
I wish I could give this zero stars
I wish I could give this zero stars.
I purchased 4 rings: 2 silver eclipse and 2 gold eclipse. Within 24 hours of wearing them. 1 silver and 1 gold eclipse rings lost their stones. I contacted customer service and at first they seemed very helpful.
I returned their products as directed. And this is where it gets bad. First, they claimed that only the silver rings were received despite all 4 rings being in the same package. When I told them this, they said, oh we actually have the gold rings, not the silver. That’s inconsistent already. And this went on, back and forth, with them flipping which rings they actually have.
They refunded me HALF. At this point, they won’t even tell me which rings they had, only that they only have two, not four.
It’s clear that this is very cheap quality and poor craftsmanship sold at a high price point. And this is compounded by terrible customer service.
There is mishandling at every turn. This company feels very scammy.
Update:
Your response to my review is the same email response I got when you couldn’t even keep straight which rings you received or didn’t receive. I’ve already contacted my credit card company to dispute and have reported you to the Better Business Bureau. I have no faith that this response will actually lead anywhere considering we had exchanged correspondences for the entire month of July and early August.
Update #2:
Unfortunately there is nothing you can do to regain my trust as you have shown yourselves to be inconsistent, unreliable and dishonest. On top of that, your products themselves are of such cheap quality and inferior craftsmanship but placed on a high price point: all of which point to a fraudulent company scheme. I’ve also seen multiple comments on your Instagram of customers who cant contact customer service or are receiving deficient/lacking/subpar service. You are swindlers and people should know.
6 juli 2026
Omdöme utan inbjudan
Svar från Bryan Anthonys
We’re truly sorry for the frustration you experienced, particularly with the communication surrounding your return. After reviewing the correspondence, we acknowledge that you were given inconsistent information regarding which rings were received, and we understand why this caused significant confusion and frustration.
We were only able to physically confirm two rings from the return package, which is why the refund was issued for those two items. However, we recognize that our earlier communications incorrectly identified which rings had been received, and we sincerely apologize for that error.
We understand that this situation has affected your trust in us. We take your concerns seriously and regret that your experience with both the product and our return process fell short of the service we strive to provide.
I bought the sea seeker necklace in…
I bought the sea seeker necklace in May, it has already tarnished. I have been emailing back and forth with customer service only to be told that’s I’m out of the 30 day return period. Mind you I’m only a little over 60 days from date my order was received at this point. I’m being told there’s no replacement available for me due to those return window constraints. I find this to be horrible customer service, if a company won’t stand behind their products for 60 or 90 days what does that say about their quality.
6 augusti 2026
Omdöme utan inbjudan
Svar från Bryan Anthonys
Hi Colleen,
We’re sorry to hear that you were disappointed with your Sea Seeker Necklace and with your experience with our Customer Care team.
We understand your frustration, particularly since the necklace was only a little over two months old when you contacted us. We did respond to your emails and reviewed the information and photos you provided.
We understand that this was not the resolution you were hoping for. After taking another look at your situation, we reached out again on August 25 and made an offer, despite the request being outside our standard replacement window.
We’re sorry that your initial experience left you feeling that we weren’t standing behind our product. We genuinely value your feedback and hope that our decision to take another look at your situation demonstrates that we do care about our customers and are willing to work toward a resolution.
We hope you’ll allow us the opportunity to make this right.
Not going to lie but the BOGO sales…
Not going to lie but the BOGO sales have been awesome!! I have ordered so many gifts because of this. I have several friends who adore beach jewelry. The jewelry is so pretty and coastal. Love it. And, of course, I had to get a few pieces for my self!
Customer Service has been wonderful and friendly. No issues with delivery either.
16 augusti 2026
Omdöme utan inbjudan
Svar från Bryan Anthonys
Hi!
Thank you so much for the amazing review! 💛 We’re so happy to hear you’ve been loving our BOGO sales and finding the perfect coastal pieces for your friends—and of course, treating yourself too! 🌊✨
It means so much to hear that you’ve had a great experience with both our jewelry and customer service. We truly appreciate your support and hope you continue to find lots of pieces you love! 🐚💫
Excellent customer service!
18 augusti 2026
Omdöme utan inbjudan
Svar från Bryan Anthonys
Hi!
Thank you so much for your kind words! 💛 We’re thrilled to hear you had an excellent experience with our customer service.
Your support means so much to us! ✨
Poor replacement policy
I received a necklace as a gift and truly cherished it and the sentiment. Unfortunately, with normal wear, the chain corroded and began to turn brown after less than a month. I contacted customer support with photos and description. They were very kind, but in the end refused to replace the defective item because I didn't have an order number, regardless of the fact that it was a gift. I do not recommend this company.
17 augusti 2026
Omdöme utan inbjudan
Svar från Bryan Anthonys
Hi,
We’re truly sorry that this experience left you disappointed, especially because the necklace was such a meaningful gift from your son and daughter-in-law. We’re also grateful that you recognized the kindness of our Customer Care team.
We’d like to clarify what happened. When you first contacted us, we asked for the order number so we could locate and verify the original purchase. You explained that the necklace was a gift and that you did not have the order information. We reviewed the photos you provided and did our best to determine how we could assist, but ultimately we were unable to verify the original purchase in our system and therefore could not process a replacement.
We understand how frustrating that is for someone who received the item as a gift, particularly when the necklace has sentimental value. We recognize that our process did not provide the experience you expected, and your feedback regarding gift recipients and product concerns has been shared with our team.
We’re sorry we weren’t able to provide the resolution you were hoping for, and we sincerely appreciate you giving us the opportunity to assist.
I’ve been a Bryan Anthonys customer for…
I’ve been a Bryan Anthonys customer for years and have always been so happy with both their jewelry and the company itself! I own several pieces, and not one has broken over the years. The quality is wonderful, and the meaningful, inspirational messages behind each piece make the jewelry even more special.
I’ve also given Bryan Anthonys jewelry as gifts to friends and family many times, and they always love it and have wonderful things to say about it too. Their pieces are beautiful, meaningful, and made to last.
I truly love everything about this company and their products. After years of being a customer, I continue to come back and highly recommend them!
7 augusti 2026
Omdöme utan inbjudan
Svar från Bryan Anthonys
Hi!
Thank you so much for being a Bryan Anthonys customer for so many years! 💛 It truly means the world to us to hear how much you love your pieces and the meaningful messages behind them.
We’re especially grateful that you’ve trusted us with gifts for your friends and family and that they’ve loved them too! Knowing that our jewelry has been part of so many meaningful moments is incredibly special to our team.
Thank you for your continued support, kind words, and recommendation. We’re so happy to have you as part of the Bryan Anthonys family! ✨
Broken bracelet replaced by Bryan Anthonys
My daughter gave me the mom’s tennis bracelet for Mother’s Day this year in May. I used to wear it every day. It’s so beautiful. A week ago, however, I bumped my wrist on my kitchen counter and it broke. I contacted Brian Anthony’s to see if there is a warranty on this item. They promptly and courteously wrote me back and had me complete a form with my daughter’s purchase order info as well as pictures of my broken bracelet. I heard back in less than a week that a replacement bracelets would be shipped to me! Wow ! What an awesome company! I am so thankful that I contacted them and I will once again have a beautiful reminder of my daughter’s love for me! Thank you so much Bryan Anthonys for the amazing customer service. I will be back to purchase more of your beautiful jewelry!
1 augusti 2026
Omdöme utan inbjudan
Svar från Bryan Anthonys
Hi!
Thank you so much for sharing your experience! 💛 We’re so glad we could help get your Mom’s Tennis Bracelet replaced and that you’ll soon have your beautiful reminder of your daughter’s love back on your wrist. 🥰
It means so much to know that our jewelry can carry such special meaning, and we’re grateful we could make the experience a little easier for you. Thank you for your kind words about our customer service and for choosing Bryan Anthonys. We truly appreciate your support and look forward to having you back! ✨
The jewelry is beautiful but the…
The jewelry is beautiful but the customer service is lacking. I had to contact them about shipping. Once I finally got through my order finally arrived. I needed to exchange a bracelet for a bigger size. You have to complete several steps to wait for approval to return. I am still waiting to hear days later. I won’t be ordering from them again.
3 augusti 2026
Omdöme utan inbjudan
Svar från Bryan Anthonys
Hi Karen,
Thank you for sharing your feedback. We’re glad to hear that you find our jewelry beautiful, but we’re truly sorry that your experience with shipping and our exchange process left you frustrated.
We understand how disappointing it is to have to contact us about shipping and then go through additional steps when you simply needed a larger bracelet size. Our exchange process does require a request to be submitted and reviewed before we can provide the appropriate next steps, but we recognize that the process can feel cumbersome.
We do want to clarify that **your exchange request has now been reviewed and processed by our team**. We’re sorry for the delay in getting this completed and for the frustration caused while you were waiting for an update.
We appreciate your feedback and will continue looking for ways to make our shipping and exchange processes clearer and more efficient. We hope your new bracelet size is a much better fit and that you’ll give us another opportunity to provide the experience we strive for.
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