Brownie Heaven Omdömen 

I ordered brownies from this business, but they arrived significantly late. The reason for the delay was entirely preventable: the seller failed to pay sufficient postage on the package. As a result, the delivery was held up.
When I contacted customer service to explain the issue and request a refund for the poor service and late food items, they completely refused to take responsibility or offer any form of refund. It is incredibly disappointing to deal with a business that doesn't understand basic postage requirements and then expects the customer to pay the price for their mistake. I will not be ordering from here again and highly recommend looking elsewhere for reliable service.

Update to my last review regarding the Battenburg cake. Had a really nice e-mail regarding the flavour of the Blondie and improving it. Great customer service and interest. Had the first subscription box and jam roly poly is yummy.

Wish I’d read these reviews first. I was lured in by the non stop marketing in my social media feeds… expecting next day delivery … didn’t realise it would take over a week.
Brownies looked amazing …. But they are really REALLY dry. Very disappointing …. The reviews it appears are consistent. Time to review their recipe and look at what the competition have on offer because they knock spots off these.

Ordered a special limited bake cake style product. The first order didn’t not arrive via Evri. I was then almost shamed by the owner for saying I didn’t pick the premium Royal Mail delivery service for even more money. In fairness they sent me out another piece. This however was nothing like advertised. Not even the same colour. I sent photos and was still told I received what I ordered like I am blind. I was then told I could only receive any money back via way of a coupon if I filled out a report for the accountants so they could help chase Evri for the missing first delivery.

DO NOT BOTHER WISH I READ REVIEWS BEFORE USING THIS BUSINESS

I recently wrote a not very nice review about these brownies. Angela who replied to my concerns was very helpful though. She sent me other brownies which were gooey and lovely, really nice.

I ordered four bakes, on arrival which took over a week, what can only be described as four small dry cakes arrived which looked nothing like what was advertised on the website.

I went to complain online and was blocked. I was then advised to make a chargeback from the bank as I was sold something that wasn't as described. However the bank refunded but they have now disputed the claim.

I wish I could add photos so you could see what arrived.

These are the worst brownies I have ever eaten, how I wish I had remembered to read the reviews before ordering.
The brownies took nine days to arrive so hardly fresh. They were well wrapped and looked like the photo but they tasted awful. The texture was nothing like a brownie, more like stale cake. I ordered four filled brownies for £24.95 at and each had the same filling which was a hard flavourless lump, full of sugar. Totally inedible and a complete waste of money.

Avoid like the plague

I ordered whiskey brownies from brownie heaven for Christmas as my usual supplier doesnt do that flavour. They arrived in a thin plastic covering, all clumped together, no box and no greasproof paper seperating them resulting in a claggy thick mess. I wondered if I could rescue them by cutting each one into a smaller square and trying to tidy up the awful presentation. When I tried them however, they had no taste of whisky whatsoever, and the texture was thick and difficult to swallow, really awful. I always buy my brownies from Gower cottage and they are consistently fabulous and beautifully presented, and more competitively priced. I guess thats why they are rated the best in the uk. In conclusion, I had to throw 37 pounds worth of brownies in the bin because I could never expect my guests to eat them.

These looked amazing in the pictures but upon their arrival they were dry and flavourless and filled with utter garbage ingredients, to prolong their life I am presuming, so hardly freshly baked to order! Honestly the worst brownies I have ever eaten. I would avoid

Ordered biscoff blondie/brownie and the cinnamon swirl blondie. They were okay but we were disappointed. Taste of the cinnamon one was nice but they were more like the texture of a cake than brownie and quite dry. Wouldn’t order again.

Wish I had read the reviews before ordering.
Very, very disappointing. Dry, tasteless brownies that were very expensive for what they were.

Delivered on time and brownie battenberg was beautiful

I purchased my brownies on Wednesday and paying extra to have it delivered Saturday. They was sent Friday RoyalMail 24 Tracked and did not arrive until Monday when nobody is at home all week. They are now sat there for a week in 20c plus and rain. After many emails they do not claim it was there fault and no refunds. Avoid!!

Awful. Ordered one of the brownie caramel tarts and it arrived like a cow poo 💩 the owner re sent a new tart and the same thing. We tasted it and it was as if the sugar had been replaced with salt. Very strange!

It has now been two or three weeks since I made my order and the cookies have never been delivered. Tracking information shows they were being delivered today but it is now dinner time and they have not appeared.

I am really angry and will not shop with Brownie Heaven again, they are quite happy to take my money but the service is very poor in comparison to the fortune I paid.

I first ordered from Brownie Heaven in lockdown in 2020 and they were sooo good i decided to have them do my wedding cake in 2021! Then married life got in the way, had a baby, dieted for way too long to lose the baby weight, and when I got to my goal weight decided to treat myself and my husband to some brownies!

I was a little nervous as hadn't ordered any in 3 years, so wasn't sure they would be as good as I remembered them, but I am glad to see that they haven't changed! They were delicious! Arrived well packaged with clear instructions - having tried a few my favourites are the mint aero ones for sure, and also the cinnamon swirl ones and the kinder bueno ones!

If you choose to order from Brownie Heaven you will not be disappointed!

Is the most amazing thing I've ever tasted

Brownie Heaven is exactly that; heaven. I order fairly regularly and they couldn't be more helpful in scheduling deliveries so it doesn't all arrive together. Let's not forget the brownies/blondies etc. Absolutely stunning! So tasty and lovely warm and gooey. I cannot recommend or commend them enough. Trust me, you won't be disappointed

Bought the box of 12 but not all nice at all. Extremely disappointed. Especially as I checked reviews before purchasing. An expensive mistake. One type was edible. Maybe not my families type of treat. Expected to scoff the lot, but some thrown away.