Britannia Parking Omdömen 

This is scamming business not parking, use at your own risk.poor customer services despite having financial evidence or proof of payment. They never pick up calls ,neither do they respond emails. I have been issued with fines twice despite making the correct payment, I wonder how their system works if you can still pay and get a fine, so quick to escalate and very poor customer service. Needs a better monitoring system

My experience relates to one of their Plymouth car parks, where the problems started immediately when trying to pay for parking.

On arrival I attempted to use the payment machines. They were difficult to locate and the one I eventually found would not work properly. Like many others appear to report in reviews of their sites, the system effectively forces drivers to download and use a parking app instead.

Unfortunately mobile signal inside the car park was poor, making it difficult to download the app and then register for an account while standing in the car park.

During my stay I made two separate payments for parking. Despite this, I later received a Parking Charge Notice.

After submitting evidence and going through the appeal process, Britannia Parking eventually cancelled the charge and acknowledged that a delay in their booking data syncing had led to the charge being issued incorrectly. It must have been a very long delay, as the parking charge was issued almost one month after I had parked there. They also confirmed that my personal data had been requested from the DVLA in error as a result of this.

There was also a clear issue with the payment system itself. My receipt confirms that I paid for a “one-hour parking session”, yet the system only credited the session with “58 minutes of parking time”.

In their response, Britannia suggested that I should have noticed this discrepancy and contacted their third-party app payment provider immediately while parked there – effectively suggesting that a fault in their own system was my responsibility to resolve.

This is completely unrealistic. Doing so would have meant spending even more of the time I had just paid for trying to contact a company on New Year’s Eve, with no obvious contact number available in the car park. Their systems should simply provide the duration that customers have paid for.

Although the charge was eventually cancelled, resolving the issue required several hours of my personal time gathering evidence, submitting an appeal, and corresponding with the company over a charge that ultimately resulted from faults in their own systems.

After researching further, I found many similar reports from motorists describing problems such as:
• faulty or difficult-to-find payment machines
• app payment issues
• poor mobile signal making app payments difficult
• parking charges issued despite payment

This suggests the problems with payment systems and enforcement are not isolated incidents.

Private parking operators should ensure their payment and billing systems are reliable and fair before issuing penalties to motorists who have clearly attempted to pay.

Based on my experience, I would strongly avoid using Britannia Parking where alternative parking options exist.

Spires car park not good ( payment machine is not working still ) 3 weeks now . No machine on top floor . Charged me £3.50 instead of £2.50 ( rip off car park

I received a parking ticket based on evidence of a camera at the entrance to Showfield Car Park in Pentewen, Cornwall.
I had parked for less than 1 hour but had paid for 2 hours in advance as i thought i would be parked longer than i was (payment on arrival terms applied).
I appealed the ticket (obviously) having found my parking stub (which i keep for just such an occurrence) and sent it in as evidence.
I received a letter saying my appeal had been upheld so nothing to pay.
The reason they said was that at the time on issuing the fine they had not received the data from the ticket machine, and would look into the issue.
My gripe is, how can they fine me without even knowing if i had paid or not!!
If i had not had my stub as evidence i would have had to pay the fine.
How many other people have been fleeced in this manner and how can it be legal?
NOT IMPRESSED !

They don't care about their reviews clearly, but hopefully this might help someone else avoid a fine.
This company are disgusting. They are money grabbers and you can't do anything about it, as they will hound you to court and if you lose you will have a CCJ against your name so who is going to risk that?
Be very careful parking at North Landing Flamborough Head. The first time i parked here after the cameras were installed, the machine would only let me pay for an hour and I tried a few times to increase it but it wouldn't let me. I paid for an hour and just assumed it was faulty and as such they wouldn't be issuing a ticket. I got a £60 fine through the post and tried to appeal it twice with no luck. I then thought I would try my luck in court as I really do not have £60 to spare...never mind £100 ...then £170!!
A year later it's now gone up to £250 and I've realised if I lose in court I will get a CCJ! I'm livid! How can they get away with these ridiculous charges!
Please be careful and if possible AVOID any Britannia Carpark. Companies like this are worst of the worst...reading the other reviews on here I'm clearly not the only one.

Review: Britannia Car Park, Plymouth City Centre . Dirty disgusting neglected.
​Rating: ⭐ 1/5
​I have never had such a poor experience in a car park. The state of this facility is frankly a health hazard and a disgrace to Plymouth city centre. Looking online the same complaints have been made for years!
​Hygiene & Safety: The entire place is filthy and infested with pigeon droppings. The environment is grim, poorly lit, and feels completely neglected.
​Accessibility Fail: The lift has clearly been out of order for a long time. As someone with a pushchair, I was forced to carry it up and down the stairs. This makes the car park completely inaccessible for parents or anyone with mobility issues.
​Faulty Equipment: The ticket machines are broken. One failed to issue a ticket after "accepting" payment, leaving us in limbo with no signal to check our bank accounts. Don't bother calling the phone number for help, no one will answer!
​The "Parking App" Trap: We wasted nearly 30 minutes just trying to pay via a third-party app due to the faulty hardware. I fully expect a fine for the time spent simply trying to navigate their broken system. They can whistle for it I will go to court before I pay!
​Summary: I was embarrassed of my county to take someone here. This is privatisation at its worst. They take the money and do nothing absolutely nothing to maintain it. Do not park here! What with the grime, the broken lift, and the technical failures, it is an unnecessarily stressful experience. I have taken photos of the lift and staircase as evidence of the appalling conditions.

Wow. Scammers ! Worst parking company ever !!! Sent me 2 fines for the same day ? I had pre paid for the parking online sent the proof and appealed it, it was still sent to a collection agency who closed the case after I sent them confirmation I had won the appeal, 7 months later another email from the collection agency with a PCN for the same date under a different PCN number. Cannot call the customer service number as it will just tell you to go online ! Take forever to get back to you if at all. No response but still sending out letters which I was charged admin fees of £45 a time for from the leasing company, so what was 2 x £100 fines still ended up costing me a fortune and it was their mistake. Will never ever use this parking again ! Luckily I kept all the proof and still had it 7 months later….i’d avoid !!

If you intend to visit Inverness be aware when parking your car with regards Britannia Parking. They are very happy with sending you letters re non payment of a parking ticket. Yet, quite happy at not maintaing their ticket machines. I will never use this comapany again.
Their operators licence should be reviewed.

Accidnetly put my partners registration as “II” instead of “11” since the machines don’t show the ones like they do on cars. Anyways i realised my fault and we got a letter saying our 14 day appeal notice had passed even tho they didn’t send a letter or email before that bear in mind it had been just shy of a month since parking there. Couldn’t even appeal it and got fined £100 for 3 hours even though we paid for the ticket! On the photos they sent us of the car you can CLEARLY see the ticket in the windshield. Absolute joke and daylight robbery this is ridiculous.

After appealing a non payment fine with proof of paying (Bank payment photos)They reduced the fine to £20 from £100. Ridiculous as the evidence obviously proved payment why charge me £20. I will happily pay a bit more to park in non Britannia car park in the future

Completely misleading payment notification. All designed to con an extra £50 from you
Bold print PARKING CHARGE £100
small print if payed within 14 days £50.
So everyone thinks it’s £100 pounds and just puts it on the back burner for a few weeks, and then has to pay double.
Why does nobody police these scammers.

Nasty organisation. Every phone number to contact them was unavailable. Email address, Error 404. Tried to fill out appeal but they demand you declare ownership or hiring the vehicle or loaning the vehicle. You cannot have any other answer and the appeal process blocks you from continuing unless you incriminate yourself or a n other.Mr Hitler would be proud of them!

Their machines are built to scam customers. West quay retail park machines do not allow you to pay past 20:00. Which would ensure that you can pay the overnight charge. So if you arrive at 19:15 you can only pay up to 20:00. The machine will not allow you to add on the overnight charge. Rogue traders making their money off hardworking people. I attempted to add extra money onto the ticket and it wouldnt allow me to. Absolute scam and an eye opener to never use their car parks again. Will be warning any and all to avoid this company. I did wonder why the car park was so empty... guess others are already wise to their scam

HOW ARE YOU SUPPOSED TO PAY IF ALL THE ONSITE MACHINES ARE BROKEN AND THE ONLINE SYSTEM DOESN'T SHOW ANY INVOICES DUE??? AND YES I CHECKED SEVERAL TIMES. AVOID WEST WITTERING BEACH WHILE THESE SCAMMERS ARE RUNNING THE PARKING THERE! ZERO STARS.

I strongly advise avoiding this parking operator at all costs. They are extremely unfair and show no consideration toward customers. Even when parking charges are paid, they invent reasons to issue a Parking Charge Notice (PCN).

I paid to extend my parking at the machine at around 6:00 pm, paying exactly the amount displayed for the hours and minutes I selected. Despite this, I later received a PCN stating that the paid amount was incorrect. This is untrue, as I paid precisely what the machine displayed. They later claimed that after 6:00 pm, parking charges are calculated differently, which was not made clear not to use the machine.

I explained this during my appeal, but it was rejected, and I was advised to appeal to POPLA. Although POPLA is presented as an independent body, the parking operator pays the membership fees and appears to have a clear advantage. As expected, my POPLA appeal was unsuccessful, raising serious concerns about fairness and transparency in the process.

Daylight (moonlight) robbery.

Having used the same car park for years to watch football in Southampton I received two fines, nearly spread apart so caught twice, due to a change in tariffs.

Previously payment was up until 2000 hrs which I have always done and did on these two occasions, unaware that a flat payment after 2000 hrs of £5 was now required. Any signposting to this would be on the machine and no notification in the app that I used.

I can only think they’ve changed to policy to profit from football fans using the car park at night. With appeals, unsurprisingly, turned down’

Disgraceful money grabbing company.

I own two cars and booked one to go to a site for a day’s parking. It didn't start the day of our trip so without thinking, I took the other car and didn’t amend the booking. I have sent details of being the owner of both cars and that the booked car didn’t park that day but our other one did. An AI generated letter completely not specific to our situation has arrived after 3 weeks offering a reduced rate of the fine but not removing it all together. Appears to be a con. Don’t know what to do…

Fined for spending 3.5 hours in a retail park carpark whilst Christmas shopping and taking our kids for lunch. Britannia rejected our appeal, so now I have to involve managing agent and local MP. I will not let this drop as it is disgraceful behaviour.

Companies like this should be banned from having any reference to Britain in their name.

I would rather walk 5 miles in the rain than use a car park operated by these clowns. I used one of their car parks twice and was fined both times despite paying the parking fee. Poor/wrong signage, wrong information, spend ages figuring out how to pay and then get fined anyway and waste more time appealing.

Absolute scam of a company, paid £6.20 for 4 hours parking in poole quay, paid in cash as i had some for once and 2 weeks later i get a fine for not paying. As i paid in cash and assumed it would be a physical ticket placed on my car i thought all was well, how wrong could i be! Stupidly in hindsight i threw away the ticket thinking it wasnt needed. Very expensive lesson learned. The way brittania operate is illegal, and yet they seem to get away with it. In future i will pay via an app and get a receipt. Avoid parking in ANY brittania car park i will be making sure myself, friends and family are all aware to Never park in their car parks. Absolute scum. Preying on genuine folks paying their way. No way to appeal without a ticket. Im absolutely fuming. I hope martin lewis picks up on this firm in particular as it seems i am just one of many thousands being unfairly targeted by these utter shamsters. I just hope eventually they go bust as like me others will learn and stop using their scam car parks. AVOID BRITTANIA CAR PARKS AT ALL COSTS!!!!