BRITA UK Omdömen 

I’ve given 5 stars due to the response to my request for a replacement tap for my Flow XXL which broke after 2 months. A replacement has apparently been sent by post but not yet received, so will my 5 stars be justified?
Further review to follow.

What an amazing team. So prompt and very helpful. They were very understanding and dealt with my enquiry professionally and with great service. Thank you BRITA Team. Just like your products - first class!

Had a faulty cartridge which I reported late Friday afternoon. Response received this morning Monday. Replacements on the way. Excellent service

Polite, efficient and helpful service. Staff ensured they had clear information about the part needed and the part was promptly sent, appropriately packaged. Thank you.

Customer number 1214190.
The customer service team is highly competent and patient; it is truly a pleasure to correspond or speak with someone who knows exactly what they are talking about, is fully knowledgeable about the product, and can offer expert advice and guidance.
We have been using Brita products for many years, but this was my first time contacting customer service, and I am very impressed with the outcome and the level of competence.

Thank you and best regards.

Excellent customer service and speedy response. Very pleased with the help I received and would certainly recommend Brita.

After initial contact with regards to the water filters purchased and the problem we found with the taste of the filtered water the customer service department.were very quick in resolving the issue

Very good after-sales support and communication. Replacement part arrived quickly, thank you.

Great customer service and even better after-sales support; I definitely recommend them.

Very prompt reply from their customer service and they arranged to send me a free replacement of filter indicator.

Had a small issue with a Marella Jug & I have to say the Customer service team were excellent in sorting the issue, first class!

With Brita's reputation you'd expect a lot from them, including a modern & updated website to a 2026 standard but no.
I decided to go all out on a simple water bottle, and spent a huge price on the Brita Larq iQ, this ended up not processing my order for some reason (maybe even the servers are old!) and led to an almost £100 charge on my card for 8 days, a huge waste of waiting for it to arrive.
Before my successful second attempt I had contacted customer services with three different methods to which only two had replied at the time, although on the phone they had shown concern so I do appreciate that.
Anyway upon my second order, it was not anywhere near delivered or even dispatched in 2 - 3 days, more like downwards of a week. I also did not recieve any delivery updates or even a tracking number, thankfully I ended up recieving the parcel myself.
In brief, I have ended up returning it due to the hygine restrictions that it has and the plastic straw inside, as well as the features not being worth the price. The Larq app is good though.
When I decided to return it to a Royal Mail locker, of course there were only two options, both of which were to small to return the original packing of the bottle in!
Anything to cut costs!
Hopefully I will recieve my FULL refund at this rate.

Fantastic service, quick response to my enquiry and replacement part dispatched straight away.

Avoid the BRITA glass jug unless you’re happy for unfiltered water to end up in your glass.

I bought the glass jug in June and discovered that water can remain sitting in the upper reservoir even after filtration has finished. When the jug is tilted to pour, that unfiltered water can then escape through the filling opening and mix with the filtered water below.

I raised this with BRITA and the excuses have been ridiculous.

First, they suggested I was pouring at the wrong angle. When I asked where this supposed “normal pouring angle” was stated, they eventually admitted there is no published pouring-angle restriction at all.

They also confirmed that residual water can remain around the cartridge after filtration, that it can escape through the filling opening when the jug is tilted, and that the filling opening is not designed to be watertight.

Yet somehow their conclusion is that the jug is “functioning as designed”.

That is not reassuring. That is the problem.

If a water filter jug is designed in such a way that unfiltered water can remain in the top and then pour out into your glass, I would consider that a poor design, not a feature.

The customer service has been equally frustrating. They repeatedly asked questions that had already been answered in the email trail, including when I bought the jug and whether the water had been given enough time to filter, despite me already explaining that the jug had been left unused for days.

The older plastic BRITA jug was far better designed. With that one, you could hold the top securely and prevent unfiltered water from spilling through. The glass version feels like a step backwards.

What should have been a simple complaint turned into a long exchange of deflection and technical excuses, with no meaningful resolution.

Very disappointing product and very disappointing handling of the complaint. I would not recommend the BRITA glass jug.

Very quick response to say that my new battery is on its way.. happy with service. Thank you Brita

My BRITA jug’s Memo stopped working, and unfortunately I no longer had the receipt for the original purchase. I contacted BRITA customer service to see if there was anything they could do, and I was really impressed with their response. They sent me a replacement Memo free of charge.

The jug itself was still in very good condition, so being able to repair it rather than replace the whole jug saved me money and avoided unnecessary waste. It’s great to see a company supporting its customers while also encouraging a more sustainable approach.

Very happy with the service and the solution. Thank you, BRITA!

We have a trusty but old Brita jug & the indicator battery had gone and a new unit required as the battery isn't replaceable. Brita very kindly sent me a new indicator unit free of charge. Excellent customer service! Thank you!

Really excellent company. I have used their products for decades and am really happy with the quality of them.

Recently I needed a spare part, namely a detachable hinged spout cover for the lid on a water filter jug. I had accidentally dropped it and the small part had come off and ended up somewhere under one of the many appliances in my kitchen. After searching for 90 minutes I gave up. My Brita water filter is essential and I cannot stand tap water that has NOT been filtered so I looked to order a new unit.

The actual product was in perfect condition apart from the now missing small spout cover so I decided to also contact Brita online to see if I could buy the replacement spare part. I put in my request and was told they would get back to me in 3 to 5 working days. Amazingly 6 hours later I got a reply that the part was being posted to me all free of charge. Wow!

I then noticed that I had specified an incorrect product model for the part so phoned the contact number to correct my mistake and again I was stunned by the superb customer care I received with the new corrected order being confirmed in less than 25 minutes.

A few days later and I have received the part which fitted perfectly. A huge thank you to Brita customer service staff members Babs and Laura for their professionalism and efficiency making the whole interaction a really pleasant experience.

A great company with excellent products and superb customer care.

The glass element of my BRITA filter shattered. A replacement was provided in good time.

Placed my order on Monday and I've had no tracking updates. Looked at my account and the order said it had been dispatched but there was no tracking number and no email confirming dispatch either. Reached out to Brita who confirmed Royal Mail are the courier and provided my tracking number. Checked again today on the Royal Mail site and they aren't in possession of my parcel. Still no dispatch email from Brita and no updates on my account. I wanted to use the product specifically for a day trip tomorrow which is now not going to happen. Extremely disappointed and if the tracking status is still like this come the beginning of next week I'll be requesting my money refunded. Poor service from Brita and I expected better.