I contacted customer service to ask for a link to order a replacement meter/monitor for my BRITA Marisol water jug which is over 3 years old. Today I received an email saying they are sending me one,... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Another shout out to Babs for excellent customer service. I emailed to moan about deteriorating plastics and basically wanted the company to consider alternatives (stainless steel for example) in the... Se mer
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Excellent - had an issue where my flow device was leaking, believed it was the tap so they sent me a new tap. When that didnt fix the issue, they replaced the device as it was still under warranty! Ve... Se mer
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I am so impressed with their customer service. I contacted them this morning just after 10 regarding a broken lid on a water bottle. They replied very promptly, asking for information and were very... Se mer
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Företagsinformation
Skrivet av företaget
BRITA a global family committed to creating a positive and sustainable impact in the world of water!
Kontaktuppgifter
9 Granville Way, OX26 4JT, Bicester, Storbritannien
- 0344 742 4800
- enquiries@brita.co.uk
- brita.co.uk
4,7
Utmärkt
5 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Such good customer service
Such good customer service. Inherited a Pure P1 tap with a sensor missing, Tried everywhere to buy one to no avail. Contacted Brita directly and Babs, was so kind as to supply me a part FOC without question , we are so grateful , having a Brita filter in our property in France also we never buy bottled water any longer. With customer service like that they will always be leaders in this field. Thank you Babs and Brita ! Real champions
27 augusti 2026
Omdöme utan inbjudan
Svar från BRITA UK
Hi Drew,
Thank you so much for taking the time to leave such a wonderful review. We're delighted to hear that Babs was able to help and get your mypure P1 tap back up and running.
It's fantastic to know that you're enjoying the benefits of BRITA filtration both in the UK and at your property in France. Your kind words mean a great deal to us, and we'll be sure to share your feedback with Babs.
Thank you for choosing BRITA,
Best wishes,
Team BRITACare
How to get a replacement indicator
I recently retrieved my BRITA water jug from storage and realised the indicator no longer worked correctly. I contacted the customer service team and they informed me that I could have a replacement indicator free of charge. Once the type of indicator was established the team informed me that a replacement was on its way, allowing for 7 days delivery. The team also informed me how to dispose of the old indicator.
Great service for something I thought I may have to purchase a replacement water jug!
Thank you all for your help!
26 augusti 2026
Omdöme utan inbjudan
Svar från BRITA UK
Hi Tara
Thank you for your lovely review. We're delighted we could help get your jug back up and running with a replacement indicator. Thank you for choosing BRITA and for taking the time to share your experience.
Team BRITACare
Broken part replaced - no hassle
The clip broke on my carry flask. As if retained the receipt, had registered the product and could send clear photos of the issue, BRITA agreed to send me a new one lid.
Excellent customer service and shout out to Laura for excellent customer service.
25 augusti 2026
Omdöme utan inbjudan
Svar från BRITA UK
Hi Laura
Thank you for your feedback. We're delighted you were happy with the service you received, and Laura will be thrilled to hear your kind words.
Team BRITACare
Replacement of broken Spout Cover for Brita Filter Water Jug
The spout cover on my Brita Jug I recently purchased had snapped off when I removed it to clean it. The clip that holds it in place split off. I emailed Brita who advised as the product was still under guarantee I should email the Customer Care Department; they responded within a few days and requested I email photos and the date of manufacture found under the lid. The following day, I had a reply to say the replacement spout cover would be sent out to me and I should receive it in a few days. A very good service from Brita and I am very happy with how promptly they dealt with this.
25 augusti 2026
Omdöme utan inbjudan
Svar från BRITA UK
Hi P Brown
We're glad to hear you were happy with the service you received. Thank you for your feedback, and we hope you continue to enjoy using your BRITA jug.
Team BRITACare
Excellent customer service
Excellent customer service. My damaged Brita Marella jug will be replaced within 7 working days.
25 augusti 2026
Omdöme utan inbjudan
Svar från BRITA UK
Hi Mr Szymon Brzozowski
We're glad our customer service team could assist and arrange a replacement for your damaged jug. Thank you for taking the time to leave a review.
Team BRITACare
Great customer service
Great customer service when my new jug didn’t work properly. I received a replacement jug. Also received 3 filters when the Post Office charged me for returning the faulty jug - it was Freepost.
24 augusti 2026
Omdöme utan inbjudan
Svar från BRITA UK
Hi Julie
Thank you for taking the time to share your experience. We're sorry your original jug wasn't working correctly, but we're pleased we could put things right. We hope you're enjoying your replacement jug and filters.
Team BRITACare
Digital indicator on jug
I had a problem with the digital countdown gauge on the jug. I contacted Brita and expected to have to pay for a replacement part. They are send me one free of charge. Amazing customer service and gives great confidence in the company and their products.
21 augusti 2026
Omdöme utan inbjudan
Svar från BRITA UK
Hi Brian
Thank you for your wonderful review. We're delighted we could help resolve the issue with your jug's digital indicator. It's great to hear our service gave you confidence in both BRITA and our products.
Team BRITACare
Great service from Laura
Great service from Laura. I’m deaf & used the text relay service. She was great.
21 augusti 2026
Omdöme utan inbjudan
Svar från BRITA UK
Hi Jason
Thank you for your kind feedback. We're delighted to hear that Laura was able to assist you through the Text Relay service and made the experience a positive one. We'll be sure to pass on your lovely comments.
Team BRITACare
Amazing customer service support
Amazing customer service support - went above and beyond what I’d anticipated and in doing so now have a customer for life.
20 augusti 2026
Omdöme utan inbjudan
Svar från BRITA UK
Hi,
Thank you so much for your wonderful review. We're delighted to hear that our team was able to exceed your expectations and provide the support you needed.
Knowing that we've earned your trust and loyalty means a great deal to us. Thank you for choosing BRITA, and we look forward to supporting you again in the future.
Best wishes,
Team BRITACare
Outstanding customer service
Outstanding customer service. I ordered a glass water filter jug which I love. After a few months I noticed a crack in the filter. I ordered another one and noticed that there was a one year guarantee. I contacted BRITA to see what I could do. They were extremely helpful and even though I had thrown the faulty part away they have agreed to replace it for me. The customer service was quick to respond, very helpful and have resolved the matter so that I am completely happy.
19 augusti 2026
Omdöme utan inbjudan
Svar från BRITA UK
Hi Mrs M,
Thank you for your wonderful feedback! 😊
We're delighted to hear that you're enjoying your glass water filter jug and that our Customer Care team was able to help resolve the issue for you. Providing prompt and helpful support is very important to us, so it's great to know you were happy with the outcome.
Thank you for choosing BRITA and for taking the time to share your experience 💙
Best wishes
Team BRITACare
Fantastic service
Can’t fault Brita on their customer service and response. Had a small issue with my water filter and they’re replacing the part within 7 days.
Responded to my initial email within 4 hours
Brilliant company, brilliant products
20 augusti 2026
Omdöme utan inbjudan
Svar från BRITA UK
Hi Gill,
Thank you so much for your wonderful review! 😊
We're delighted to hear that you had a positive experience with our Customer Care team and that we were able to resolve your issue quickly. Providing prompt support and ensuring our customers can continue enjoying their BRITA products is always our goal.
We really appreciate you taking the time to share your feedback. Your kind words mean a great deal to the team and will certainly be passed on.
Thank you for choosing BRITA! 💙
Best wishes
Team BRITACare
BRITA water filter jug replacement Memo
The Memo on my 5-year-old BRITA water filter jug stopped working. I contacted BRITA UK about the Memo, they immediately sent me a replacement free of charge. Brilliant service, BRITA! Thank you very much.
13 augusti 2026
Omdöme utan inbjudan
Svar från BRITA UK
Hi Martin
Thank you for your wonderful review. We're delighted we could help and get your Memo replaced quickly. It's great to hear your BRITA jug is still going strong after five years. We appreciate your support and kind words.
Team BRITACare
Peter Townsend ...Having bought a MyPure filter tap
Having bought a MyPure filter tap, plumbing engineer found a small item missing . I contacted local Brita customer service team on same day and I found they where very efficient and polite in understanding the problem .. advising that I needed to show proof of purchase...which I did ... and by end of day the customer team confirmed back to me .. by email.. that missing item would be sent out via post within a few days .Good helpful service.
18 augusti 2026
Omdöme utan inbjudan
Svar från BRITA UK
Hi Peter,
Thank you for your review!
We're delighted to hear that our customer service team was able to resolve the issue quickly and efficiently.
We appreciate your kind words and hope you enjoy your new BRITA MyPure filter tap.
Best wishes
Team BRITACare
Contacted customer services about a…
Contacted customer services about a broken part on my (excellent) Brita filter tap. Very quick reply and a replacement part sent same day. Babs in Customer Service was on it and got what I needed quickly, well done
13 augusti 2026
Omdöme utan inbjudan
Svar från BRITA UK
Hi Andrew
Thank you for your kind feedback. We're pleased to hear your issue was resolved quickly and that Babs was able to arrange a replacement part for your BRITA filter tap. We appreciate your comments and your continued support.
Team BRITACare
Excellent customer service
Excellent customer service and a great product. The timer on my jug stopped working, so I requested a replacement through their website, it was quick, easy, and the new one is already on its way.
17 augusti 2026
Omdöme utan inbjudan
Svar från BRITA UK
Hi Amanda,
Thank you for your kind words! We're delighted to hear that the replacement process was quick and easy.
We hope your new jug arrives soon and provides many more years of great-tasting filtered water.
Best wishes
Team BRITACare
Quick reply to my e mail and my reply…
Quick reply to my e mail and my reply to them was also answered quickly and resolved.
Unlike my previous questions on the phone regarding another issue which was not solved.Advice was buy another water jug to see if the same problem occurred ,,,!!, This call center was in GERMANY This was only a few month’s ago and not the first time of bad customer service service from GERMANY.
13 augusti 2026
Omdöme utan inbjudan
Svar från BRITA UK
Hi Milligan,
Thank you for taking the time to share your feedback.
We are pleased to hear that your recent email enquiry was answered promptly and resolved to your satisfaction.
However, we are very sorry to learn about your previous experience with our German Customer Service team. We understand how frustrating it can be when an issue is not resolved as expected, and we apologise for any disappointment this may have caused.
We appreciate you bringing this to our attention, as customer feedback helps us to improve the service we provide. Your comments will be shared with the relevant team for review.
Thank you again for your honest feedback and for choosing BRITA.
Best wishes
Team BRITACare
Replacement timer for a filter jug.
Needed a replacement timer for a filter jug as the existing one had stopped working. Made the request on line and was advised the next morning that a new one was in the post.
10 augusti 2026
Omdöme utan inbjudan
Svar från BRITA UK
Hi Steve,
Thank you for your review!
We're pleased to hear that arranging a replacement timer was quick and straightforward, and that our team could get a new one on its way to you so promptly.
Thank you for choosing BRITA. 💙
Best wishes
BRITACare
Good customer service
Had an issue with one of the jugs, the customer service team (Maxine) did a thorough investigation of photos and resolved the issue for me.
10 augusti 2026
Omdöme utan inbjudan
Svar från BRITA UK
Hi Daz,
Thank you for your review. We're delighted to hear that Maxine was able to thoroughly investigate the issue and help resolve it for you.
We really appreciate your feedback and thank you for choosing BRITA 💙
Best wishes
Team BRITACare
Excellent customer service
Excellent customer service, responsive solutions speedily dealt with.
11 augusti 2026
Omdöme utan inbjudan
Svar från BRITA UK
Hi Sharon,
Thank you for your kind review! 😊
We're delighted to hear that you received excellent customer service and that your issue was resolved quickly.
We really appreciate your feedback and thank you for choosing BRITA. 💙
Best wishes
Team BRITACare
Very prompt and helpful response to my…
Very prompt and helpful response to my email query. Thank you
10 augusti 2026
Omdöme utan inbjudan
Svar från BRITA UK
Hi CMI
Thank you for taking the time to leave a review. We're delighted to hear that you received a prompt and helpful response to your query. Your feedback is greatly appreciated.
Team BRITACare
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.