Molto deludente, alla riconsegna dell'auto fanno un controllo molto approfondito evidenziando danni e graffi già esistenti che sono riuscito a contestare il tutto da foto e video preventivamente fatte... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Esperienza eccellente a Palermo! Il servizio è stato impeccabile dall'inizio alla fine. Il ritiro dell'auto è stato rapidissimo e la riconsegna altrettanto semplice e veloce. Personale professionale... Se mer
Recentemente ho avuto il piacere di noleggiare un'auto con Bringo e devo dire che l'esperienza è stata estremamente positiva sotto molti aspetti. Al mio arrivo presso l'ufficio di noleggio, sono stat... Se mer
Företaget har svarat
Ho recentemente noleggiato un'auto e l'esperienza è stata eccellente. Il personale è stato cortese e il processo di noleggio rapido e semplice. La varietà e la qualità delle auto disponibili erano ecc... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Bringo Car Rental è la tua scelta ideale per un servizio cordiale, veicoli nuovi e prezzi convenienti quando si tratta di noleggio auto in Sicilia. Sia che tu abbia bisogno di un’auto per scopi commerciali o per un viaggio personale, abbiamo la soluzione giusta alle tue esigenze.
Kontaktuppgifter
Palermo - Aeroporto Punta Raisi, 90045, Cinisi, Italien
- 3384346854
- info@bringocarrental.com
- bringocarrental.com
4,0
Bra
119 omdömen
Har besvarat 92 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Tutto bénissimo !!
1 november 2025
Omdöme utan inbjudan
Svar från Bringo Car Rental
Grazie di averci scelto. A presto!
sicuramente la prossima volta andrò da loro
I ragazzi sono gentilissimi macchina pulita e ben tenuta consiglio a tutti
27 oktober 2025
Omdöme utan inbjudan
Svar från Bringo Car Rental
Grazie mille dei complimenti! Ci teniamo ad avere una buona reputazione!
A FUIR ,
m'ont fait des difficultés car mon permis de conduire obtenu avant mon mariage , portait mon nom de naissance et non celui d'épouse ss lequel j'ai fait la réservation par une platte forme , ma carte de credit ne me convenait pas car il ne figurait que l'initiale de mon prénom et non mon prénom entier j'ai pourtant montré ma carte d'identité avec les 2 noms, mon appli bancaire avec le détail de ma carte bancaire et du prénom , finalement ont accepté de me louer le véh q'en payant un supplément de 173 euros , pour payer ce supplément mon permis et ma carte bancaire ne posaient plus de pb ,au final j'ai payé cher une voiture bas de gamme , sale endommagée , hors aéroport , dans un site difficile d'accès , personnel s'occupant de la navette pour l'aéroport peu aimable n'aidant pas les passagers ,ont fait changer mon mari de place dans le véhicule sans l'aider alors qu'il est handicapé , bref à éviter
4 oktober 2025
Omdöme utan inbjudan
Svar från Bringo Car Rental
Bringo respecte profondément les personnes handicapées et nous avons mis en place des procédures spécifiques pour les aider à chaque étape de la location. Mais il est essentiel que le client nous informe à l'avance de tout besoin particulier : n'ayant reçu aucune communication, il nous a été impossible de mettre en place l'assistance adéquate. Il n'est pas correct d'accuser l'entreprise sans nous avoir donné la possibilité d'intervenir.
En ce qui concerne les documents : la carte de crédit doit porter le même nom que celui indiqué sur le permis de conduire et le passeport. Il ne s'agit pas d'un choix commercial, mais d'une obligation légale et d'assurance. Si les noms ne correspondent pas, la carte n'est pas valable pour la location, car en cas de dommages ou d'amendes, il ne serait pas possible d'effectuer les prélèvements, ce qui nous exposerait au risque de devoir payer à la place du client. La seule façon dont nous pouvons accepter une carte qui n'est pas parfaitement conforme est d'activer une couverture d'assurance complète, qui protège à la fois le client et l'entreprise. C'est exactement ce qui a été proposé, expliqué et accepté.
La voiture livrée appartenait exactement à la catégorie réservée. Si la cliente souhaitait un véhicule de catégorie supérieure, il lui suffisait de le demander moyennant un petit supplément, comme nous le faisons avec tous nos clients. L'habitacle avait été nettoyé et les légères taches à l'extérieur étaient dues à une averse survenue peu avant la prise en charge. Les petites rayures avaient été régulièrement signalées dans le contrat, comme le prévoit la réglementation : il s'agit de traces normales d'utilisation pendant la période estivale et elles sont réparées tous les trois mois conformément à notre politique d'entretien.
Chaque procédure a été gérée selon les règles et dans le respect total du client. Ceux qui choisissent Bringo ont la certitude de voyager en toute légalité, sécurité et transparence.
Pessima esperienza
Pessima esperienza. Prenoto un'auto a noleggio attraverso la piattaforma BSP-auto. Inserisco i dati della carta di credito, il numero, la data di scadenza il cvc e poco dopo mi la giunge la mail che la società Bringo ha accettato la prenotazione e quindi vengono trattenuti tutti i soldi del noleggio.
Quando arrivo a ritirare l'auto però l' impiegato della società mi dice che non può consegnarmi la macchina perché non basta una carta di credito valida (che però è bastata per la prenotazione) deve essere valida almeno per ulteriori 6 mesi (la mia era valida 5 mesi) perché quelle sono direttive aziendali, non richiesti e specificate in sede di prenotazione, anzi nelle raccomandazioni di BSP per il ritiro del auto c'erano solo: presentare una carta d'identità valida una patente valida e la carta di credito. Inutile replicare, l impiegato di Bringo è stato sempre gentile e professionale ma la sostanza non è cambiata, per darmi la macchina hanno preteso che sottoscrivessi un' assicurazione costata 35 euro al giorno.
Ma che serietà è dare mandato ad una società intermediaria senza spiegare i requisiti contrattuali richiesti. Insomma consiglio a tutti di stare attenti per evitare di trovarvi in mezzo alla campagna siciliana a dover sborsare altri soldi oltre a quelli già pagati. Mai più.
12 oktober 2025
Omdöme utan inbjudan
Svar från Bringo Car Rental
Le dichiarazioni riportate nella recensione sono gravemente fuorvianti e non corrispondono alla realtà dei fatti. Bringo non ha addebitato alcun importo al momento della prenotazione: come chiaramente indicato sia sulla piattaforma BSP-Auto sia nella conferma ricevuta, viene effettuata esclusivamente una verifica preliminare della carta con importo pari a 0 euro. Non esiste alcun addebito o trattenuta prima del ritiro del veicolo.
È altresì specificato in modo inequivocabile – sul sito BSP-Auto, sul nostro sito ufficiale e nei termini e condizioni accettati al momento della prenotazione – che la carta di credito presentata deve avere una validità residua di almeno 6 mesi. Questo requisito non è opzionale, bensì necessario per poter emettere coperture assicurative e depositi cauzionali, in linea con le normative e con gli standard internazionali di tutto il settore autonoleggio.
Nonostante la mancata conformità ai requisiti contrattuali da parte del cliente, è stata offerta una soluzione alternativa tramite una copertura assicurativa facoltativa, proposta non per obbligo ma per consentire comunque la consegna del veicolo a chi non può disporre di una carta idonea. Tale servizio viene gestito attraverso una compagnia assicurativa esterna e rappresenta una garanzia reale, in sostituzione della tutela normalmente garantita dalla carta di credito.
Si evidenzia inoltre che la prenotazione poteva essere cancellata gratuitamente e senza alcun addebito, qualora il cliente non intendesse accettare le condizioni previste.
Bringo respinge fermamente qualsiasi insinuazione sulla mancanza di trasparenza o serietà. Le condizioni erano chiaramente riportate, accettate prima dell’arrivo in sede e perfettamente in linea con le regole del settore. Chi sceglie di non leggerle non può attribuire ad altri responsabilità che derivano da proprie omissioni.
Terrible customer service
Terrible customer service. We received the car really dirty and late. We returned the car and the same day I got a message that everything was ok. 2 days later I got an invoice with a damage fee and a drop-off fee. Without photos and explanations. I asked and got pictures and an explanation that there was a cleaning fee. I have a video that proves that the damage was on the car when we received it and a contract where it says drop-off fee 0€. The contract does not mention cleaning.. They are trying to cheat. If you take the car from here, take photos and videos.
More 18.10. When I sent them proof that the damage was already there when we got the car, they no longer respond and now in this feedback they say that the pictures or videos I took are not valid as proof. Their employee also made a video. I asked them to prove that there was no damage. No answer, scammers.
13 oktober 2025
Omdöme utan inbjudan
Svar från Bringo Car Rental
Your review contains false and defamatory statements that we strongly reject.
Our customer service operates 7 days a week for over 10 hours a day and consistently responds to all requests within a few hours. The maximum wait is always under 24 hours.
The vehicle was delivered to you clean. Any external dirt was caused solely by unexpected rain just before your arrival, which is obviously beyond our control. The €30 charge you received has nothing to do with a so-called “drop-off fee,” which does not apply in your case. It refers strictly to an internal cleaning fee, due to the condition in which the vehicle was returned, as clearly stated in the contract you signed and in our published rental terms.
Regarding the alleged “pre-existing damage”: the damage was detected and documented at the time of return. You provided photos and videos that do not show any timestamp or other verifiable metadata; as such they cannot reliably prove that the material was recorded before the rental began — they could have been taken afterward. Our employee also made a video at the time of return which documents the condition found when the car came back.
The assertion that we failed to respond is false. We replied and provided the documentation relating to the return. You continue to repeat untruths in order to damage our reputation.
Accusations of “scammers” or “cheating” are offensive, unfounded, and damaging. We will not tolerate being defamed and reserve the right to take all necessary actions to protect our image.
Bringo Car Rental operates with transparency and in compliance with the law. Spreading false statements is a serious matter and will not go unanswered.
Not recommend !!!
We rented a car online and paid for full coverage and insurance, when we arrived Ricardo kept insisting that we weren’t covered by full insurance and what we paid for didn’t ‘work with Bringo’. He told us we had to pay for a car wash before returning. He then gave us a contract with some markings of damages on the car, had us sign the contract and then gave us the key. No pictures were taken, no going through the damages with us.
As we arrived to return the car Ricardo checked the car and pointed out immediately that there was a damage. Not visible and no scratches to be seen -but apparently a damage that costs 250 EURO. When we asked about it and asked if he was sure it wasn’t there when we picked up the car - since nobody looked at the car with us when we rented it, he insisted that we have to pay up front for the damage.
Sadly a really bad experience renting a car with Bringo. We won’t come back. Customer service doesn’t seem to be a thing here.
Also, be aware that the rental place is far from the airport, shuttle service is free, yes, but we waited long both to leave from the airport and to be brought back to the airport. We arrived to give back the car 9.30 and at 10.15 the shuttle would take us. Only after asking wether we would be picked us soon as our flight was at 12.
13 oktober 2025
Omdöme utan inbjudan
Svar från Bringo Car Rental
We would like to clarify a few things:
It is correct that the coverage you purchased was not valid with Bringo Car Rental, as it was an external insurance policy and therefore not recognized by our company. As explained upon arrival, this coverage is neither managed nor connected to our system.
Furthermore, as specified in the rental conditions, vehicle washing is not included: the car must be returned clean, or you can pay for the washing service directly at the rental office upon return.
Regarding damage, these are always reported in the rental agreement given to you when you pick up the vehicle. The damage we found upon return was not listed in the initial agreement, therefore, it is a new damage that occurred during your rental period, for which you are responsible according to the conditions you signed.
Our customer service has always been clear and transparent, both at the time of pick-up, when all the conditions and coverage differences were explained to you, and at the time of return, when you were explained the procedure for requesting reimbursement from your external insurance.
This review likely stems from disappointment at having simply applied the terms of the contract and charged for damage actually found during your rental.
Bringo Car Rental always operates with fairness, transparency, and professionalism, fully respecting the conditions agreed to by each customer.
worst car rental i ever expierenced
worst car rental i ever expierenced. They accept credit cards only if they are valid for 6 months. my one was valid for 2 month only and my 2nd that was virtual available wassnt accepted.
they told me to not accept virtaul cards, because there is no name of date in the wallet - true: but in year 2025 all banking apps show all neccessary 1:1 data like the physical do. But: bringo doesnt accept.
furthermore more options were offered, all declined. only ONE was available (of course idea of bringo) to acceppt a virtual card, if i pay 35eu/ day extra :D
i think its obvious that they only want to make more money.
FULLY NOT RECOMMENDED
1 oktober 2025
Omdöme utan inbjudan
Svar från Bringo Car Rental
Your review contains false and misleading statements that must be firmly corrected.
In Italy, as in the vast majority of professional car rental companies, a credit card with at least 6 months of validity is a mandatory requirement. This is not a “personal choice” of Bringo, but an industry standard. The reason is simple and perfectly legitimate: we must be able to charge any delayed fines or legal penalties that may arrive weeks or even months after the rental. This can be done exclusively with a valid physical credit card issued in the driver's name and with sufficient validity. A card expiring in 2 months does not offer the legal or financial guarantees required.
Virtual cards are not accepted by most rental companies, precisely because they cannot be directly linked in a verifiable and legally binding way to the person renting the vehicle, especially when visible only on a mobile phone with no embossed name. This is an international standard, not a “Bringo invention”.
Regarding the €35/day option, it was not a “money-making trick” but the only possible legal solution to allow you to rent the car despite not meeting the standard financial requirements. That additional cost covers a specific third-party insurance policy designed for customers in your exact situation: those without a physical card or sufficient validity. This option exists to help customers, not to take advantage of them.
Your claim that Bringo “only wants to make more money” is not only false but offensive. We operate with full transparency, in compliance with national regulations and international rental standards. Using defamatory language is unacceptable and will be legally addressed if continued.
Bringo Car Rental follows legitimate procedures that are standard across the industry. Ignoring these rules or refusing to comply with them does not give anyone the right to publish false accusations.
NOT accepting virtual or short-validity cards is standard practice. Offering a compliant insurance-based alternative was the only way to proceed legally and protect both parties
Hidden Fees and Chaotic Service — Disappointing Experience with Bringo Car Rental
I rented a Fiat Panda in September 2025, the car looked pretty used up, with lot of scratches and dents and had already driven 120 000km . One front light was not working, which we only discovered later when driving in the evening.
The negatives of renting the car with Bringo at Palermo airport is that you need to look for the shuttle, which brings you to the rental company. First you however must call the hotline of Bringo so that they tell you where to find the shuttle and they must inform the driver about to take you. The rental company is basically a converted container, which is next to their parking plot, to which you get only through a very damaged dirt road. Driving there is definitely not for beginners.
My biggest disappointment was however that you needed to buy extra insurance on-site, which almost doubled the total cost of the rental. This felt like a typical rip-off tactic, as it wasn’t transparently mentioned during the online booking process — really disappointing and unprofessional.
The return of the car was also chaotic, because the driver who was picking the car from Trapani airport, had no idea which car he was supposed to collect and initially tried to take a different one.
Overall, I cannot give more than 2 stars and those are only for the pretty smooth communication through WhatsApp.
27 september 2025
Omdöme utan inbjudan
Svar från Bringo Car Rental
Dear Samuel Barkóci,
All our vehicles are recent models, no older than three years. Some cars may have higher mileage because, unlike many other companies, we offer unlimited mileage to our customers — something that naturally results in a higher odometer reading but does not compromise the car’s safety or maintenance.
Regarding the headlight issue, a light bulb can unfortunately stop working at any time. In such cases, we always recommend that our customers contact us immediately, as we would have promptly replaced the bulb or provided a suitable solution. In this case, we were never contacted during the rental.
Our shuttle service operates 24/7, with a shuttle passing every 10 minutes. The parking area is located less than 8 minutes from Palermo Airport and hosts eight other car rental companies, making it a strategic and well-connected location.
As for the insurance matter, we firmly reject any suggestion of misleading practices. The requirement to present a valid credit card in the main driver’s name (with at least six months’ validity) is clearly stated in both our and our partners’ booking conditions. The customer did not meet this requirement. Therefore, the only alternative to proceed with the rental — instead of having the booking cancelled, as most companies would do — was to take out an insurance package covering the absence of a credit card. This was a transparent and optional solution, not an imposed or unfair charge.
Finally, regarding the return process, there was no confusion: our staff member was simply managing the return of two vehicles at the same time and was fully aware of each rental.
At Bringo Car Rental we are committed to clarity, fairness, and customer support — values we consistently uphold in every rental experience.
Ho noleggiato quest’auto per un viaggio…
Ho noleggiato quest’auto per un viaggio di qualche giorno e l’esperienza è stata davvero ottima. Il veicolo era in perfette condizioni, pulito sia all’interno che all’esterno, e consegnato puntualmente. Personale gentilissimo !
30 september 2025
Omdöme utan inbjudan
Svar från Bringo Car Rental
Grazie! Siamo felici di sentire che avete gradito le nostre auto e che il nostro personale sia stato all'altezza!
It’s was a good experience with bringo…
It’s was a good experience with bringo cars, we will come back with them again, great car and Ettore service was excellent.
28 september 2025
Omdöme utan inbjudan
Svar från Bringo Car Rental
Grazie a voi! A presto!
Svar från Bringo Car Rental
Thank you!
Aucune surprise avec la réservation le…
Tout etait tres bien passer avec bringo car , Aucune surprise avec la réservation le véhicule correspond parfaitement et ils sont très réactif au téléphone pour les joindre. Je conseille fortement bringo car ils sont très professionnel et à l'écoute du client
2 september 2025
Omdöme utan inbjudan
Tout était très bien personnel sympas
Tout était très bien personnel sympas , voiture rien à signaler. Je vous recommande, Merci ❤️
2 september 2025
Omdöme utan inbjudan
Je recommande bringo car rental
Je recommande bringo car rental , parfait
31 augusti 2025
Omdöme utan inbjudan
Svar från Bringo Car Rental
Merci
Ottimo servizio.
25 augusti 2025
Omdöme utan inbjudan
Servizio fantastico
Servizio fantastico
I ragazzi molto gentili ed efficienti
23 augusti 2025
Omdöme utan inbjudan
Ho noleggiato l’auto per 5 giorni e mi…
Ho noleggiato l’auto per 5 giorni e mi sono trovata benissimo. Servizio rapido ed efficiente, macchina pulita e in ottime condizioni. Personale gentile e disponibile. Consigliatissimo!
25 augusti 2025
Omdöme utan inbjudan
Esperienza molto positiva
Ci siamo trovati benissimo, il personale molto disponibile.
Ci ha fatto noleggiare la macchina soltanto con la carta di debito.
Lo consiglio vivamente
17 augusti 2025
Omdöme utan inbjudan
Avoid Bringo Car Rental – Worst Car Hire Experience in Sicily
We recently rented a vehicle from Bringo (BRINGO S.R.L. VIA ISCHIA 22, 90044 - Carini - PA) during our trip to Sicily, Italy, and it was by far the worst car rental experience we’ve ever had (reservation code: ZFIUA-PVPAO).
Upon arrival at Palermo airport, we discovered Bringo has no on-site desk, which was not communicated clearly at the time of booking. We received no shuttle instructions ahead of time, forcing us to make costly international calls and deal with non-English-speaking staff. This lack of transparency created serious issues, especially for our early morning return flight. Since their shuttle didn’t run early, we had to return the car the night before and pay out-of-pocket for Ubers both ways.
We booked a VW Polo or similar, but received a damaged Dacia Sandero with no infotainment system or CarPlay. The vehicle was in poor mechanical condition, frequently cutting out while driving, especially on the highway. When we reported the issue, Bringo refused to send a replacement and instead suggested we spend a day of our holiday at a service centre. Their email reply to our concerns was shockingly rude, claiming they were doing us a “favour” by offering service at all.
This company is unprofessional, dishonest, and unhelpful. I strongly urge other travelers to avoid Bringo. They do not meet the basic standards one should expect from a reputable rental agency.
14 augusti 2025
Omdöme utan inbjudan
Svar från Bringo Car Rental
Non siamo noi! Noi non siamo mai stati su Booking . com, forse ci ha scambiati per la ditta Bingo ma noi siamo BRINGO car rental, le nostre auto sono tutte nuove ed efficienti, il nostro personale parla inglese e diamo sempre la massima assistenza. La invito a cncellare subito la recensione sbagliata o ci rivolgeremo ai nostri avvocati per tutelare la nostra reputazione!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.