I reached out to customer support on the Braun website regarding a clock I ordered from Amazon that stopped working correctly. After a few friendly and hassle-free email exchanges with Bhavin I recei... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very supportive and fast. Second delivery for a missing part at no cost. Very flexible in adapting a spare part to a different model of watch according to my requests. Always kind in replying.
Excellent description of Brauns new addition to their digital alarm clock range. The photos give an accurate depiction of the BC27B too. So tempting I had to get one as my old digital clock was def... Se mer
Bought a new model digital alarm clock but it had no instructions and couldn’t find anything online or the official Braun manual page ( just not updated I guess ). Contacted Braun and in just under te... Se mer
Företagsinformation
Om Braun-Clocks - UK
Skrivet av företaget
Over the last six decades, design has become a core pillar of the Braun brand. The values of quality, functionality, clarity, longevity and timelessness have been integrated into an enduring design philosophy. Braun users identify with these values; for them, Braun watches, Braun clocks, and Braun calculators are long-term companions. In an age of prosperity and saturation, the benefit of fewer, better products has become self-evident.
As Braun sets out to create desirable, innovative products, their gaze looks forward into the future, whilst the design principles they use to achieve consistency, simplicity and clarity are firmly rooted in the brand’s unique design legacy.
Through the productions processes in the Prestige collection, where the BN0095 has been crafted from a single block of stainless steel, to the use of materials for the Full Ceramic Watch, innovation remains a central focus on the Braun brand.
There are few better examples of these enduring design principles than Braun timepieces. These watches, clocks, and calculators have been created as collections of engaging simplicity, where less becomes so much more.
Free Delivery Over £50.
2 year warranty on all watches and clocks.
Get FREE and fast shipping with orders over £50, all watches and clocks come with a 2 year warranty.
Kontaktuppgifter
Unit 1 Phoenix Park, Apsley Way, NW2 7LN, London, Storbritannien
- info@braun-clocks.com
- braun-clocks.com
4,3
Utmärkt
693 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 93 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Like the watch but the battery was dead…
Like the watch but the battery was dead so had to get a new one immediately. I did email customer service but I got a reply to say I should have told them first and I paid £19.99 upfront with receipt but they seemed quite rude and uninterested.
23 februari 2024
Svar från Braun-Clocks - UK
Many thanks for your feedback and apologies for this inconvenience.
Your order was dispatched on 23/02 and was delivered on 26/02. As per our T&C we expect all out customers to report any issue as soon as possible upon receiving their order, so we can advise next plan of action to resolve the matter accordingly. If you had contacted our customer service team prior to taking watch to a third party agent we would have advised against it and would have arranged collection and replacement accordingly.
Kind Regards
it's braun....
19 februari 2024
Fast delivery the 2 watches I ordered…
Fast delivery the 2 watches I ordered look very well makes and have a good 2 year warranty
19 februari 2024
Excellent service
19 februari 2024
BC 12 clock warranty
I bought two BC12 clocks knowing there is a 2-year warranty. It has been one year and nine months and one of the clocks broke. Even if I put in a fresh battery, after 10 minutes it stops working because the minute and hour arms can't go upwards, they seem to be broken or stuck, and only the seconds arm keeps working. I contacted the company and for the warranty, I have to send the clock back to the UK on my dime (I am in Canada), and I may only be refunded this shipping IF they find a problem with it. Shipping from Canada will most likely cost me 50$-60$ (as it did last year when I posted a very small item to the UK with tracking) and the clock is only worth 40$. I threw it out, and will not re-purchase again. When I asked if they had a North America office I can send it to, they responded ''Currently there aren’t any Braun agent who can handle this aftersales support so it will have to be returned to address in UK for inspection and replacement.'' Very disappointing.
19 februari 2024
Omdöme utan inbjudan
Svar från Braun-Clocks - UK
Many thanks for your feedback and apologies for this inconvenience. Upon checking the communication history, our team member did offer an option to provide a replacement unit FOC with just the shipping cost needed to be organised from your end.
So if you prefer a replacement unit kindly request to follow up on the same email and we will organise this for you accordingly.
Kind Regards
The product doesn't work.....a complete…
The product doesn't work.....a complete waste of money. According to the description it should.....
26 januari 2024
Svar från Braun-Clocks - UK
Dear Mr Coupe
Many thanks for your feedback.
Further to our conversation we established that your interpretation of the wireless chargers was that it has a rechargeable battery so it can be operated totally wirelessly without requiring to be connected to electronic source when fully charged, hence you posted the above feedback. As advised the wireless charges requires to be plugged in to mains at all times to be able to charge your device wirelessly simply by placing it on the charging pad, which you have checked and confirmed that it charges when connected to mains power source.
Hence there is no issue with these devices. However should you require any further support please request to email our technical sup[port team on technical@braun-clocks.com and they will assist accordingly.
Kind Regards
Had a customer service email that had a…
Had a customer service email that had a real human person behind.
27 november 2023
Excellent assistance from Bhavin at…
Excellent assistance from Bhavin at Braun-Clocks who sent out a replacement very quickly.
6 januari 2024
Omdöme utan inbjudan
I haven’t even received the clock
I haven’t even received what I ordered I have tryed to contact everyone but nobody has contacted me back
24 november 2023
Svar från Braun-Clocks - UK
Many thanks for your feedback and sorry to hear that you are awaiting delivery of your order. Please kindly be advised that your order was dispatched on 24/11/23 by Royal Mail tracked service with tracking reference KL909913866GB. The dispatch information with tracking number was also emailed once the order was dispatched. Upon checking the tracking status it confirms that Royal Mail tried to deliver the parcel but there was no one available to receive delivery so it has been returned to local collection office. The parcel has been waiting to be collect since 28/11/23. Please see below tracking status link confirming this.
https://www.royalmail.com/track-your-item#/tracking-results/KL909913866GB
Kind Regards
amazing clock looks great simple design…
amazing clock looks great simple design but this looks premium. glad i brought this
24 november 2023
How buying on the web should be
The process was smooth. Product description was accurate. Ordering simple and it was delivered when expected. The clock itself is probably of high quality - time (ho-ho) tell given the price tag.
A downloadable user manual would have put a cherry on top of the pie.
22 december 2023
Perfect in every way
Perfect in every way. Cant fault them. Quality products, delivered quickly.
22 november 2023
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