BrandsForLess UAE Omdömen 

The site is easy to use and there are a lot of products to choose from. But, be aware that:
- some items are faded (sun damaged)
- some items have weaving defects
- some items are incorrectly sized
- some items have strange size proportions
Luckily goods are easily exchangeable.

Still great products but worse services (didn't think that was possible but you did it!!)

Really disappointed with the service. My order was super late, and there was barely any communication or updates. I reached out on WhatsApp, but it took them about an hour just to respond — and even then, the answers were vague and unhelpful.

It’s frustrating to wait so long with no clear explanation, especially after already paying. Customer service didn’t seem interested in actually solving the issue.

Not a great experience — definitely makes me think twice before ordering again.

I am regular shopper in brand for less..and i am disappointed on what i hear in brandd for less sharja central,bcos one of the staff talk bad to other staff saying the words "TANGA or STUPID" infront of customer.Her name badge is JOLLIE and as i see shes the manager there..is this how should be treated your staff bcos they have there position? as i see the staff there aree very accomodating and trying there selves to fullfill their worrk and as i heard and other customer too this manager doesnt give value to the people who help be success inside shop..
please brand for less try to train your managers and listen tto the voice employees..hope to give he proper action for tthe sake of other.

They have really changed to be worse and worse. Prices are like any other shop and more, no more good brands...unknown brands, bad quality. I no longer stop by thier shop like I used to, neither my family. Their policy require serious review.

What they show in picture is not what you get everytime, pathetic quality, all made in India! Fake products!

Pathetic service and zero accountability!

I had the worst experience with For Less Online Store. I ordered a pair of shoes, but had a size issue. I returned them in perfect condition—but just because I tried them on, they refused to issue a refund.

What’s worse? They didn’t even bother to inform me. For almost a month, I kept calling. Every time, I was told, “You’ll get your refund in 15 working days.” This happened at least five times.

Finally, after over 20 days of chasing, they casually told me I’m not eligible for a refund—something they had apparently decided long ago! So why mislead me with false promises and waste my time?

And just when I thought it was over, they asked me to confirm a store location to resend the shoes for collection. I did—but it’s been two weeks with no update. No message, no tracking. I’m guessing I’ll have to call them another five times just to track my own order.

Unprofessional, careless, and misleading. Easily one of the worst customer service experiences I’ve had. Avoid this store at all costs.

since one week I'm still waiting to refund my returns item payment , i contact them many times by call and by WhatsApp but unfortunately is useless don't trust this company special the delivery , i lost my money already because the delivery did not updated the system he received my items , very bad service

Order a Kyrie Irving shirt TWICE and they sent me the same Kevin Durant shirt TWICE instead. I’m not sure what the warehouse staff are up to or they cannot differentiate the jerseys or they just aren’t bothered. Buy online at your own risk and refund is such a hassle

I purchased a TUCCI luggage bag from the Brand for Less Motor City branch on November 6, 2024, attracted by the "Designed in Italy" label and the prominent "10-year warranty" sticker. However, my experience has been a complete nightmare.

After just one trip, the bag was completely destroyed – a wheel broken and the body cracked, despite being wrapped at the airport. Upon returning to Dubai, I went straight to the Motor City branch to address the issue. The Filipina branch manager was incredibly rude and dismissive. She claimed there was only a 2-week warranty, contradicting the 10-year warranty clearly stated on the bag. She accused me of lying when I said I wasn't informed of the 2-week warranty at the time of purchase, siding with the cashier who falsely claimed she had told me. I only bought the bag because of the 10 years warranty.

The manager then told me to contact customer service, as she couldn't do anything. My initial call to customer service resulted in a promise of a follow-up, which never came. Subsequent calls yielded vague assurances and further broken promises of updates. Finally, a customer service representative bluntly told me that Brand for Less offers NO warranty on any items, and that I was wasting my time calling. She was extremely rude and told me to do whatever I want.

This experience has been incredibly frustrating and disappointing. The product was of extremely poor quality, the branch manager was rude and unhelpful, and the customer service was a complete joke. I feel completely deceived and ripped off. Do not trust the warranty claims on their products. I will never shop at Brand for Less again and strongly advise others to avoid them.

Absolute scam, useless website, useless customer care. I ordered impact driver and realised that it copied the wrong address from paypal, tried calling them on, emailing them and contacting them through their website form and nothing. No response, absolutely useless, avoid at all cost!

I was shopping on the website availing a discount offer. When I went for the payment, it didn't show me pay by debit/credit card. I tried to log in again and used a different browser but the problem was still there. I had no other option but to choose "cash on delivery". I lost the offer, and they charged me for it to be picked up at a pickup point. I have the screenshot with me as well but I am not sure how to share it here.
I talked to the CSRs numerous times but all they said was. We cannot do anything about it. Their website had a problem and I had to pay for the delivery charges. Pathetic.

The Brands for Less staff in Al Ain Mall are absolutely wonderful. They are friendly, helpful and always have a smile on their faces. I'm always looking forward to going to this store.

This used to be a nice place for shopping with good prices and nice brands. But it all started to change a couple of years ago. Good and luxury brands were removed and/or prices went up.
Today you can find most of what they are selling in other outlet stores at much better prices.
Sad story…….

The delivery men is rude and stupid

Worst customer service. I asked Sara from cusyomer service for a duplicate invoice copy and they couldn't provide despite giving all the transaction details.

The products delivered are fake. And the prices are more than the original prices. They advertise with a fake discount to make it look like it is a deal.

The worst customer service you can get after purchase specifically at dubai mall branch

Very slow poor service !They can not coordinate simple thing!!

Poor staff knowledge and customer service .

I received a gift card"smile " from the abushagara store itself and the staff didn't know why is the card not working . Said Inactive. It took them over 30 mins and more sorting this issue with the IT .

Was super disappointed to see how the staff work on an issue so poorily. Had to stand at the counter for 30+ mins .

Dianne , Jovianne and the other last staff were clueless has to how to get this issue sorted .

Was a very bad day experience today .

Receiving a gift card , should make you shopping experience a happy one , not upsetting one like what I went through .

Kindly try sorting this issue with GIFTCARDS for future customers .

No apologises ,no eye contact , no assurance given . Don't know how to deal with customers in this situation .