BrandsForLess UAE Omdömen 

A really poor experience, especially when the mistake was small and you called immediately. A customer service team should at least try to help or explain options properly, not just shut down.
After placing my order, I immediately realized that I had not updated the pickup location. I contacted customer service right away to request a simple change from Al Wahda branch to WTC branch. Unfortunately, the agent refused outright and stated that no changes could be made.
I explained that what if I am based in Dubai and that the order was mistakenly placed for Abu Dhabi. The only solution given to me was to cancel the order and place a new one. No effort was made to assist further, suggest alternatives, or even note the concern in the system.
What was most disappointing was the lack of empathy and support. A customer service representative should aim to help customers, especially when the issue is reported immediately. Instead, I was left with no option but to travel to al Wahda to pick up the item myself, resulting in an additional taxi expense of AED 30—far more than the AED 13 delivery fee I was trying to save.
This experience defeats the purpose of having a customer service team. Simply advising customers to cancel and reorder without offering real assistance is not customer support.
I hope this feedback is taken seriously and used to improve your service, as this experience has been extremely frustrating and inconvenient.

I purchased a black Tommy Jeans pair of trousers from Brand For Less.

During the first wear, the fabric tore from the back side without any excessive force. The material behaves as if it is rotten or severely deteriorated. Wherever I touched or slightly pulled, the fabric continued to tear easily.

This is clearly not a misuse issue or a size-related problem, but a serious fabric quality or manufacturing defect. A product from an international brand like Tommy Jeans is expected to meet basic durability standards, which this item clearly failed to meet.

I contacted customer service, but unfortunately no solution was offered, and the issue was not resolved.

I consider this product defective and unacceptable for sale, and I am requesting an appropriate resolution, such as a refund or replacement.

They need to work on their customer service and support team, both lack professionalism. They need to make less lies and keep their promises instead. When a customer requests a return, just do it, and don't force them to ask for it 4 or 5 times and in spite of that it will not be collected, you tell the customer better for you to return it to the branch physically. If I order online, why should I return physically. Complete mess, no experience, no professionalism!!! Please, check other online stores how they operate and how they make life easy to their customers. I'm not writing this after one experience, it is maybe after 15 or more terrible experiences with Brand For less.

If there was a rating below 1, I would surely have used it. These people want to scam you on the pretext of your birth date by using the data they have to send you a birthday code that does not work. The whole purpose is to have you hooked and looking for things. In the end the birthday code does not work. When raised an issue through their app an agent will try to pacify you with short sweet one liners pretending to help you. Total boycott from my side. Don't fall for this please.

والله لافضحكم واخلي مبيعاتكم تنزل يا الحرامية
إذا رجعتوا اغراضهم ياخذوا أغراضهم مع فلوسكم !!! ولا عاد ترجع ماعندهم سياسة استرجاع المبلغ
رفعت عدة شكاوي عليهم للجهات المختصة و ماراح ارتاح الين يتغرموا لانهم مخالفين

Don’t buy from them they are thieves they are not refunding you in case you returned their items they hold your money in theirs wallet in the app not on your bank account they care about their benefits not about costumer service or reputation and their iteams are not brands they are fake!!!!
They will not returning your money
+ everything is fake not original !!

Today i visited Abu Dhabi mall outlet and purchased one item. Before i made the purchased i confirm the price before cause it was in the discounted corner. And when i billed it the cashier punched a different value. I asked them to return and cancel it. They cancelled the bill and didn't gave me any cancelled bill or payment revoke invoice physically and just asked me to take a picture of a bill for my reference. It was not my mistake and at the same time they should refund my money. They said it will take 14 to 15 days to receive the refund which is not acceptable at all. The cashier was so disrespectful because of the return and smiled at me with bad manner. It's very shame. Check your footages and get back to me.

Total scam. Do NOT BUY ANYTHING from online. They do NOT actually return your money to you even though they claim that they have refunded your money. I asked them to provide bank transaction reference, they couldn’t give anything but kept giving false assurance ghat they will refund as soon as possible. And they just simply block your number if you keep trying to follow up with the refund! Completely scam in broad daylight.

⭐️ 1 Star – Misleading “RRP” pricing on LEGO sets

I recently saw LEGO set #76240 (Batmobile Tumbler) listed in the Brands for less app with a claimed “RRP AED 2,100” and “40 % off to AED 1,259.”
That’s completely misleading — this set has never had an official retail price anywhere near AED 2,100.
LEGO’s official retail prices were about USD $229 / EUR €269 (≈ AED 1,050–1,150). Even today in UAE, large retailers such as Virgin Megastore sell it for around AED 999–1,149.

Artificially inflating the “regular price” to exaggerate discounts is false advertising and unfair to consumers who trust the platform.
Retailers should display verified RRPs or clearly mark the comparison price as a previous selling price, not an imaginary one.

Until this practice is fixed, I’d recommend double-checking prices on official LEGO or reputable stores before buying through this app.

I had been searching for a good warm jacket for my Ladakh trip for the past 15 days but couldn’t find the right one anywhere in Dubai. Then I visited Brand4Less Al Ghubaiba branch and met Michelle — she completely changed my experience!

At first, I just asked to try one jacket from the display, and she kindly guided me, asking what kind of jacket I was looking for. When I mentioned I needed something suitable for minus-degree temperatures, she immediately started helping me with full effort. Even when I was in the changing room, she personally came with 4–5 more options for me to try.

Thanks to her patience and dedication, I finally found three perfect jackets and a pair of shoes. Michelle is truly kind-hearted, professional, and knows how to understand a customer’s needs. I was so touched by her sincerity and genuine care.

Thank you so much, Michelle ❤️❤️❤️you made my shopping experience wonderful! I promised her I’ll definitely visit again and buy more from her in the future🥰🥰🥰 once again thank you so much dear 💕 god bless you 🌸🙏❤️

Absolutely terrible experience at Price For Less in Dubai Marina. The store is a complete mess – clothes are dirty, stained, and crammed together on racks so tightly that it’s impossible to see anything properly.

To make things worse, when customers point out these issues, the staff (including the manager, Ada) just dismiss the comments and start speaking in Chinese in front of you so that you don’t understand. Completely unprofessional and disrespectful.

On top of that, they refused to offer any refund or gesture of goodwill when I tried to return an item the very next day.

This is by far one of the worst shopping experiences I’ve had in Dubai. Avoid this place.

It’s a scam!! I can’t get my money back for one month !!
Incredibly unprofessional, can’t believe this company can exist in uae
Since 17 August you can't come and pick up the return items. I have complained for one week in a raw, keep getting assured that it will be done tomorrow. For the last one month- tomorrow!
Super unprofessional, the company itself and each of customer service who was telling me , don’t worry tomorrow we will collect.

Complete joke

A121225500008

Worst experience ever they deduct the money they never deliver the order they put the order delivered in the app and the call center didn't help all of them just playing same for what's up support 0 help ....BIG 0

Bought a sunglasses, it's obviously an USED ITEM. now I know why it's named as Brands4Less..

Very unpleasant experience in returning items. They completely refused to accept the return even though the item was in perfect condition. No flexibility, no customer care.

Also, most sizes are never available within one branch – you find something you like, but good luck finding your size! Feels more like a clearance dump than a proper shopping experience.

Terrible service and poorly managed inventory. I expected better.

Horrible place online store to shop false and irresponsible customer service

I returned items, and after two weeks the customer care support tells me this is with the courier and they can not do anything.

Not buying again for sure.

Went to the store on JBR and my wife was asked to leave her bag with the security guard. The only store we visited in Dubai that have asked that. What a joke

I have been scammed by Brands for less.

They issued a refund and i never received it. They provided an ARN number to check with my bank. Nothing was ever done or processed from their side.

Their customer service is very bad and they just do not care. It has been now almost a month from their 14 day policy. Not acceptable.

Their customer service support, is making fun of me instead of being actually helpful. You should be ashamed of your self.

I NEVER RECEIVED MY MONEY. THE BANK CONFIRMED IT. YOU ARE SCAMERS.

I will contact the police.

Great product

Still waiting for an answer to when my order will arrive, nobody answers the emails. Not sure I’ll ever see the product I’m waiting for the payment was taken pretty efficiently!