I spent 3 days talking to their customer services arranging all my hire details. The day before delivery they called to say they didn't have the item I was hiring and had been unable to get one sent o... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very helpfull,the moment of walking through the door. The branch manager was exceptional in finding the right product for the job. All paperwork was carried out efficently,and the tool was explained... Se mer
Företaget har svarat
Firstly, the staff always seem pleased you walked in. It makes such a difference. Secondly, they dealt with my enquiry knowledgeably, and guided me to the right item swiftly, confirmed its availabilit... Se mer
Företaget har svarat
Very efficient service. Kevin and Paul are always helpful and usually have what I need. Kevin will load the van as part and is always willing to help. Great customer service.
Företaget har svarat
Företagsinformation
Skrivet av företaget
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. All of our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 100+ Locations Throughout the UK. 450+ Delivery Vehicles.
Kontaktuppgifter
Bath Trade Park, Westmoreland Station Road, BA2 3HQ, Bath, Storbritannien
- 01225 445 884
4,6
Utmärkt
53 omdömen
Har besvarat 99 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Brandon Hire Station - Bath
Hi, thank you for your review! We're really pleased to hear your comments about our Bath branch. Kind regards, the Brandon Hire Station team.
Combination ladder hire
Although the equipment wasn’t at the branch at the time of order, it arrived exactly when predicted to be available when needed, and staff were very helpful in loading and unloading upon return, making the whole process very easy and saving time.
12 november 2025
Svar från Brandon Hire Station - Bath
Hi Rob, thank you for your review. We're pleased to hear that the team were able to source the ladder you needed, as well as providing helpful service and making your hire process so easy. Thank you for choosing to hire with us and we hope we can support you again. Kind regards, the Brandon hire Station team.
Very efficient service
Very efficient service. Kevin and Paul are always helpful and usually have what I need. Kevin will load the van as part and is always willing to help. Great customer service.
6 november 2025
Svar från Brandon Hire Station - Bath
Hi Jon, thank you for your great review and being a valued customer with our Bath branch. We're delighted to hear that Kevin and Paul always provide helpful service and we hope we can continue to support your hire needs. Kind regards, the Brandon Hire Station team.
Scarifier and Aerator
Supplied Lawn Scarifier and Aerator on time, and in good condition.
16 oktober 2025
Svar från Brandon Hire Station - Bath
Hi Robert, thanks for your 5-star review. We're glad to hear that you had a great hire experience and received reliable delivery of your Scarifier and Aerator hire. Kind regards, the Brandon Hire Station team.
Big thumbs up to Kev and crew never let…
Big thumbs up to Kev and crew never let me down ....
20 oktober 2025
Svar från Brandon Hire Station - Bath
Good morning, thanks for your review for our Bath branch! We're glad to hear that Kevin and the team always support you and ensure you get the tools you need. Kind regards, the Brandon Hire Station team.
Svar från Brandon Hire Station - Bath
Hi Saul, thank you for your review and being a valued customer with our Bath branch. We're pleased to hear that you always receive kind and helpful support from the team and we hope we can support you again soon. Kind regards, the Brandon Hire Station team.
Excellent service and kept me updated…
Excellent service and kept me updated and informed of the portaloo delivery and pickup.
22 september 2025
Svar från Brandon Hire Station - Bath
Hi Ben, thank you for your review. It's great to hear that you received excellent service and communication throughout your portable toilet hire. We appreciate your comments and hope we can assist you again soon. Kind regards, the Brandon Hire Station team.
Staff super helpful
Staff super helpful, prompt delivery and overall great value. Much appreciated.
29 augusti 2025
Svar från Brandon Hire Station - Bath
Hi Andrew, thank you for your feedback. We're glad to hear that you found our team helpful and received prompt delivery during your hire. Thank you for hiring with us and we hope to see you again soon. Kind regards, the Brandon Hire Station team.
Cancelled day before hire
I spent 3 days talking to their customer services arranging all my hire details. The day before delivery they called to say they didn't have the item I was hiring and had been unable to get one sent over from another branch and didn't do cross hire. Left me in the lurch, won't go back to them anymore.
15 augusti 2025
Svar från Brandon Hire Station - Bath
Hi, thank you for your feedback. We always endeavour to provide our customers with the equipment they need and we apologise that we weren’t able to fulfil your hire in this instance. We are very sorry to hear that you weren’t made aware of this sooner and apologise for the inconvenience this caused for you work. Kind regards, the Brandon Hire Station team.
Responsive and flexivle
4 augusti 2025
Svar från Brandon Hire Station - Bath
Good afternoon, thank you for your 5-star review. We're pleased to hear that you found our team responsive and flexible. Please do get in touch if we can help again in the future. Kind regards, the Brandon Hire Station team.
Svar från Brandon Hire Station - Bath
Hi James, thank you for taking the time to leave a review for our Bath branch. We're delighted to hear that our team were so friendly and helpful during your hire. Thank you for choosing to hire with us again and we hope to see you in the future! Kind regards, the Brandon Hire Station team.
Excellent, genuine service
Very helpfull,the moment of walking through the door.
The branch manager was exceptional in finding the right product for the job. All paperwork was carried out efficently,and the tool was explained as to how it worked. All this with genuine politeness throughout.
The tool functioned correctly, and was even given a discount for the early return of the equipment.
11 mars 2025
Omdöme utan inbjudan
Svar från Brandon Hire Station - Bath
Hi Peter, thank you for your review. We're thrilled to hear that our Bath branch manager provided exceptional service throughout your hire and that the tool worked to your satisfaction. Thank you for hiring with us and we hope to see you again soon. Kind regards, the Brandon Hire Station team.
Excellent throughoutFirstly
Firstly, the staff always seem pleased you walked in. It makes such a difference. Secondly, they dealt with my enquiry knowledgeably, and guided me to the right item swiftly, confirmed its availability for the dates in question, and quickly dealt with the paperwork. To my great joy, the item was delivered when they promised to deliver it, on time, and carefully, and two days later collected it as arranged. All done with a smile. 10/10
5 februari 2025
Omdöme utan inbjudan
Svar från Brandon Hire Station - Bath
Good morning, thank you for your wonderful feedback of your experiences at our Bath branch! We're thrilled to hear that our team always offer friendly, welcoming and knowledgeable service. Thank you for hiring with us and we hope to see you again soon. Kind regards, the Brandon Hire Station team.
Staff
Staff, excellent and helpful.
Once again an issue with the items that I wanted to rent.
15 oktober 2024
Svar från Brandon Hire Station - Bath
Hi Paul, thank you for your review. We're glad to hear that our team were helpful and offered excellent service. However, we apologise for the issues you encountered with the items you wanted to hire and appreciate your feedback concerning this. Kind regards, the Brandon Hire Station team.
Everything was very simple and easy
Everything was very simple and easy. When the equipment turned up on time, the delivery guy was very knowledgeable and helpful and gave me great advice.
18 juli 2024
Svar från Brandon Hire Station - Bath
Hi Matt, thank you for your 5-star review. We're pleased to hear that you found the process simple and easy, and that our delivery team was knowledgeable and helpful. Kind regards, the Brandon Hire Station team.
Svar från Brandon Hire Station - Bath
Hi Maori, thank you for your positive feedback about our Bath branch. We're delighted to hear that you always receive perfect and friendly service from us. Kind regards, the Brandon Hire Station team.
Svar från Brandon Hire Station - Bath
Good afternoon, thank you for your 5-star review. We're delighted to hear that you had a great experience with us. Kind regards, the Brandon Hire Station team.
Excellent service from ordering
Excellent service from ordering, delivery to collection, price, first rate
18 april 2024
Svar från Brandon Hire Station - Bath
Hi Mr Lean, thank you for your 5-star review. We're delighted to hear that you found our service excellent from ordering to collection, and that you were happy with the price. We appreciate your feedback and hope we can assist you again in the future. Kind regards, the Brandon Hire Station team.
Svar från Brandon Hire Station - Bath
Hi Martin, thank you for your feedback. We're pleased to hear that you had a positive hire experience. Please get in touch if we can help again in the future. Kind regards, the Brandon Hire Station team.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.