I ordered a very expensive brace for my right hand CMC joint. I received it in good time, however it wasn't as comfortable or as helpful as I was hoping for. I have a protrusion and the brace could no... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I am a return customer. I ordered the MetaGrip thumb Cmc brace. It was simple to order. The instruction sheet helps to adjust the brace for the proper fit.
Almost instantly recognized a level of support I once had but lost, and now have back. It has also established renewed confidence in my wrist’s ability to perform the tasks God designed it for. Thank... Se mer
Företaget har svarat
The brace for my arthritic thumb fits best depending on if my hand swells due to weather. I do not wear my brace during the day, but only in bed at night. The issue I have is the plastic thumb stabili... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
At BraceLab, our mission is to provide you with the best medical braces on the market so that you can get back to doing the things you love, as quickly as possible. BraceLab is the exclusive distributor of Push® premium braces in the United States.
Kontaktuppgifter
2609 Atlantic Avenue, 27604, Raleigh, USA
- 888-235-8221
- support@bracelab.com
- bracelab.com
4,6
Utmärkt
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Horrible return policy…
Tried it out for a day just at home-had to take the tags off to do that. Fits length wide perfect., but it digs into the top of my foot-even with adjusting the straps. Your return policy is awful-I can’t return it because I wore it for a few hours! How the heck else are you supposed to make sure it works. Won’t work for me-can’t return -zero stars!
1 november 2025
Svar från BraceLab
Lisa, thank you for your feedback. We’re sorry to hear that the brace wasn’t comfortable for you. We do offer a free 30-day return policy, and you’re welcome to send the brace back for a refund within that window. You can obtain a return label by reaching out to our support team at Support@BraceLab.com or calling us at 8887-235-8221.
Quality does not match the price point.
Although the CMC joint brace fits well and does a pretty good job of bracing the joint, the device is poorly made and wears out way too soon at this price point ($100).
Specifically the velcro straps are not up to the job beyond about 3 months wear. The brace must be removed many times a day for hands to be washed. The velcro grip breaks down in a couple of months and is useless within 90 days. I would think such a simple device would be cheaper.
16 november 2025
Omdöme utan inbjudan
Svar från BraceLab
Thank you for taking the time to share your experience. We’re glad the brace fit well and offered the support you were looking for. We understand how frequent use can put a lot of strain on components like Velcro, especially when the brace needs to be removed multiple times a day. Your comments about durability and pricing are very helpful, and we’ll pass this information along to the manufacturers.
It is exactly that my Dr Prescribed
It is exactly that my Dr. prescribed before ans I lost. I discovered in Bracelan, it fit perfectly and help my pain
31 oktober 2025
Svar från BraceLab
We're happy to hear that the product helped with your pain. We appreciate you sharing your positive experience!
Comfortable and effective
I've tried different braces but this one has worked the best. Comfortable and effective!
31 oktober 2025
Svar från BraceLab
We're happy to hear that our brace has been so effective and comfortable for you. Thank you for sharing your positive experience with us!
I had went to local Walgreens and…
I had went to local Walgreens and Krogers and Walmart and could not find a good quality made brace. Im very happy with my purchase from Brace Lab and I must say the quality is superb 👌. Thank you
30 oktober 2025
Svar från BraceLab
We're happy to hear that you consider our brace's quality superb! We're so glad our product met your needs after you had difficulty finding a suitable brace elsewhere. Thank you for your positive feedback.
Svar från BraceLab
We're happy to hear that our product provides a comfortable fit and alleviates discomfort. Thank you for sharing your positive experience!
The brace is to short for my…
The brace is to short for my application. the opposite end from the thumb, digs into my scar from the wrist surgery.
For the cost, I thought it would be better.
30 oktober 2025
Svar från BraceLab
We’re sorry to hear the brace didn’t work for you. We understand it may not be the right fit for everyone, which is why we offer a free 30-day return policy.
Truly an engineering marvel
This product is truly an engineering marvel! I have a wrist sprain and currently have trouble bending my wrist front and back. This allows me to do that.
28 oktober 2025
Svar från BraceLab
We're happy to hear that our product helps with your wrist sprain. Thank you for sharing your positive experience; we appreciate your feedback!
Helps my plantar fasciitis
I have been wearing my brace most of the time. I cannot wear it with some of the compression stockings. They are just too tight to get over the brace. Sometimes it does make an imprint on the top of my foot. It will bunch up on top. It has been helping my plantar fasciitis.
28 september 2025
Svar från BraceLab
We appreciate you sharing your experience. We're glad to hear that the brace is helping your plantar fasciitis.
Sizing is incorrect
Sizing is incorrect.
Disappointed that after back-and-forth with customer service and sending pictures etc they said it could be replaced, but then the replacement form said the brace needed to be in perfect condition. It is in perfect condition except I cut it per the instructions provided initially.
24 oktober 2025
Svar från BraceLab
We appreciate your feedback and are sorry the sizing was off. We regret the replacement process has not been seamless for you.
Cannot live without them ❣️
22 oktober 2025
Svar från BraceLab
We're so happy they're essential for you! Thank you for your wonderful feedback; it means a lot to us.
Great Little Brace
This brace is the best thumb brace I have experienced. It's nice and small and doesn't get in the way of doing most things. So many others are too big and bulky.
I got the wrong size at first, but was able to return it and get a smaller one with no problem.
21 oktober 2025
Svar från BraceLab
We're happy to hear that you find our brace comfortable and non-restrictive. We appreciate your feedback regarding the size exchange process and that it was resolved smoothly. Thank you for sharing your experience!
I am impressed with the brace
I am impressed with the brace. I didn't think it would work for me as the hand at the end of the video looked like mine. It stated it won't fit, etc. I put it on and adjusted it and it has been great. A little achy as I adjusted to it, but now I feel achy when I don't wear it. I'm so glad it worked otherwise it would have been surgery.
22 oktober 2025
Svar från BraceLab
We're happy to hear the brace is working well for you! We appreciate you sharing your experience and are so glad it's providing relief. Thank you for your feedback.
Svar från BraceLab
We're happy to hear that you found our website easy to use and that you are pleased with the product's quality. Thank you!
Return instructions
I have ordered a second brace in the correct size for me. I have emailed two inquiries as to how to return the first brace (worn only to try for fit, put back in packaging), but have received no response. Second brace, ordered 10/29, has not arrived yet.
21 oktober 2025
Svar från BraceLab
James, thank you for your review and feedback. We don’t have any record of emails from the name or email address listed on your order. Please make sure any messages are sent to Support@BraceLab.com, as that is our official customer support email. If you e-mailed us using the e-mail on your order or shipping confirmation, then we did not receive them - those addresses aren’t valid. Please contact our support team by phone at 888-235-8221 and we will be happy to assist you with your return. Support is available Monday-Friday 9am-5pm EST.
In regards to your order placed on 10/29, it has been delivered. If you did not receive it, please contact our support team for further assistance.
Svar från BraceLab
We're happy to hear that our product provided the support needed for your skier's thumb. Thank you for your positive feedback!
Measure very carefully
Measure very carefully, the 36-40" is more like 26-30" so size up two sizes.
13 oktober 2025
Svar från BraceLab
We are sorry to hear that the sizing did not work for you. Our sizing chart is a guideline for determining the size for your Push med Back Brace. If the brace does not fit correctly, we offer free shipping on exchanges for a different size within 30 days.
Svar från BraceLab
We appreciate your feedback and are happy our system worked well for you. Thank you for your time.
Great product
Great product. Quick efficient ordering and delivery. Good clear instructions on how to fit it.
10 oktober 2025
Svar från BraceLab
We're happy to hear that you consider our product great and that the ordering, delivery, and instructions were efficient and clear. Thanks for your feedback!
Products are high quality
Products are high quality. Customer support is terrific - very helpful and caring
9 oktober 2025
Svar från BraceLab
We appreciate your feedback! We are happy to know that you find our products high quality and our support team helpful and caring.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.