BPI Auctions Omdömen 486

Molly was always helpful and quick to respond to our questions.

Great communication and straightforward experience!

A Professional hands on auction company, fully staffed by an expert team, they are always on hand especially Rebecca whom responds instantly to inquiries or sales.

Had a great experience with BPI, they helped us auction some of our freezer units and cannot fault them in any way. Very good with communications and always kept us up to date with any progress throughout the auctions. Molly was very informative and was a huge help with the selling of our units, Thank you Molly.

Want to mention the exceptional service I had from David as well - From start to end David was our first point of contact and never failed to help out when needed, Thank you David.

Great team of people to work with and we have used BPI now for a number of years and would thoroughly recommend them, Rebecca who looks after our account does a fantastic job.

There was no question BPI Auctions deserves 5 stars, professional, excellent customer service from start to finish. Katherine Lawson is an absolute credit to the team.

Quick responses, good engineering understanding,

Claire Allen was outstanding customer service for helping to complete the service that I need. Thanks

Ive held lots of Auctions managed by Jamie and hes done a cracking Job always looks after the customers and solves any problems - Well done Jamie

Exceptional after sales help from the team especially Molly Osborne who was very prompt and efficient in reply with commercial invoices for our customs declarations each time, can't thank you enough Molly.

Collected today From BPI and the help I received was fantastic. I underestimated the item I was collecting but Dave and Bob came to the rescue and helped me to get loaded, then helped while we strapped it down. This is not the first time BPI have helped me and it gives me confidence to buy from them. 1st Class today boys!!!

The auction process was user friendly and very well explained.

Working with the BPI Team, as a partner and client, is always undertaken professionally and with the highest level of care and due diligence. Our business interactions have been rewarding and I look forward to a long working relationship.

I've been using BPI now for over 5 years. The experience Iv'e had with listing items has been seamless. Any issues from our end are always dealt with by Molly, who's service is outstanding. I'm hoping we can cary on doing business with them for a long time.

Changes to my account details were acknowledged by a charming lady who called me to confirm that she had received details of the changes, implemented them and wished me luck with my live bids. Superb and highly personal service which I appreciated. Furthermore the changes were confirmed within minutes by email.

Great communication, collection process was very easy.

I should have taken note after reading all the bad reviews on Trustpilot about BPI Auctions. Instead I stupidly bid for an item in one of their auctions. I really should not have been at all surprised therefore when, after being the winning bidder on a No Reserve auction, I phoned them up to pay and was told that the vendor had actually decided not to sell any of the lots in the auction because they had sold for less than he had expected!
Contents of a pizza restaurant (Ogni Volta) which had ceased trading in Burnham-on-Sea, Someret
All a bit shabby. I am going to avoid BPI Auctions!

They call them self online auction sou the items what they sell you never been checked even if they coming from scamer. And of course no refund i spend over 900£ and nothing was working big money lost. Watch what you buying.

Unfair reserve system at BPI auctions

I participated in a BPI auction for a pallet truck, which started at £500. During the bidding, I placed a maximum bid of £1010, confident that it would be enough to win since the other bidder had stopped competing. However, when my bid reached £1010, I suddenly learned there was a hidden reserve of £1500. This information was not disclosed to bidders from the start, which misled me and resulted in wasted time and effort.
I contacted BPI to clarify the situation, and they explained that the reserve price is not shown to bidders until it’s reached. In my opinion, this is unfair. If the reserve is set at £1500, it should be visible from the beginning, so people don’t waste their time bidding on items they can’t win. Instead, the auction gives a false impression by starting at £500, making it seem like the item could sell at that price.
In the end, factoring in the 20% buyer’s premium, 20% VAT on the hammer price, and additional taxes, the total cost would have exceeded £2000. For that amount, I could buy a similar forklift with a warranty for around £2500. This is clearly not the experience you expect from an auction.
I’m disappointed with this approach at BPI, and I believe the auction system should be more transparent to avoid misleading bidders in the future.