BPI Auctions Omdömen 486

Carl and Craig did an excellent job today at sourcing our Auction purchases at Nottingham in a fast and efficient manner. We have bought off BPI over many Years and have never been disappointed with their level of service.

The staff member i was dealing with was a man called Carl and to say he went above and beyond would be an understatement he contacted me numerous times to resolve my query his phone manner was so friendly and professional literally couldn't rate my experience any higher.
Many thanks
Billy

This was the first time using BPI auction site and it could not have gone any smoother. The items were well listed and the regular updates to my email address meant I was kept up to date of lots ending and also if i was outbid. This is similar to many auction sites but it was the customer service, especially with Carol Allen, that made the difference. The help and support in getting transparency over invoicing and collection details was what made this a smooth process.

I would love to bid for an item that I really want. Trying to register to bid for an item listed but can't actually do this. Signed in but it won't let me register or bid. Asked for help and had password re-set but still can't register and bid for the item. Very frustrating!

Very quick communicatios received, promt generation of invoice after auction end time.

Nothing is too much trouble, always willing to help - many thanks to the team. Thank you.

So had an error code today after, Contacted Katherine Lawson who listened ,Katherine then delved into the problem and sorted it , Thank you so much Katherine one happy customer.

regards Ken G

I purchased a petrol trimmer which was listed as working on their website. I live about 500 miles away from the place where the items were kept therefore unable to go and see them or pick up. I won the auction and arranged delivery. When i received the item, was clearly faulty and not working having the driveshaft broken... I contacted their team and was simply told, sorry, nothing we can do, items are sold as seen. You should have come and inspect the items before buying, the description we post is for the purpose of identification and lists the main characteristics of the item, which does not mean it works. Paid £255 for it, same price you can get something from ebay and working. Now need to spend more money to try and fix it, if possible.
This is a clear example about the danger of buying items without inspecting first ... If you can visit and check first, may get good deals, otherwise just run away, before receiving expensive plastic that ends up in the recycling bins ...

purchased an item expecting it to be usable, but my experience suggests buyers need to approach this auction house with extreme caution. In other lots within the same sale, missing components were clearly disclosed — yet in my case, an essential part was absent and not stated in the listing. When I raised this, I received only stock replies quoting generic terms rather than any attempt to address the specific issue.

Their defence relies heavily on broad “sold as seen” wording and small-print conditions, which in practice appear to override the actual lot description. While they emphasise the option to inspect items in person, that is unrealistic for many online bidders and does not excuse incomplete or unclear listings.

If you bid here, assume nothing is included unless explicitly stated and be prepared for the possibility that what arrives may not match reasonable expectations. Based on my experience, transparency and customer resolution are not priorities once payment has been made.

Katherine Lawson was extremely patient and helpful.

Great prompt service with a query that I had. Well done team at BPI auctions

Clear and honest pictures and descriptions.

A very helpful lady named Katherine Lawson sorted out my log on problems in no time.

Jo Peterson, Was fantastic and got my self up and running.....

What I didn't like was when I put my bid in with 8 seconds to spare then the clock jumped back to 2 minutes 30 seconds a few times allowing the bidding to continue

Bpi, as it was an outside closing auction and sellers didn't contact me back to collect it was canceled and bpi returned monies + being helpful.
The sale was through Coreplant

I had a fantastic experience with BPI Auctions. The entire process was smooth, professional, and far less stressful than I expected. The team was incredibly helpful, responsive, and patient in answering all of my questions. I especially want to recognize Katherine Lawson ), who went above and beyond to make sure everything was clearly explained and handled efficiently. Her professionalism, kindness, and attention to detail made a huge difference, and I truly felt supported every step of the way. I highly recommend BPI Auctions to anyone looking for a reliable and trustworthy auction service.

I purchased a Lincat Panther hot holding bin via this auction platform. The listing identified the item as a hot holding unit; however, when it was delivered, it transpired that the unit had been stripped of its control panel and internal PCB, rendering it completely non-functional.
While the exterior resembled the photographed item, the absence of the control system means this was effectively a stainless steel cabinet rather than a usable hot holding unit. Repair is uneconomical, leaving me nearly £600 out of pocket.
I raised this issue twice, explaining that the item delivered did not reflect a functional hot holding bin. Each time, the response relied solely on “sold as seen” terms, with no consideration of whether the listing accurately represented the usable configuration of the equipment.
This was a delivered item, meaning I relied entirely on the listing and photographs. In my view, there was no meaningful due diligence to identify that essential components were missing.
If you are considering buying catering equipment here, inspect in person or expect to take full risk, regardless of how the item is described. I will not use this platform again.

Forgot my password and the password reset was going round in circles. Spoke with Katherine Lawson, who sorted the issue straight away.