BHP - Bournemouth High Performance Omdömen 

Utterly disappointed with this garage and the after sales. Remotely signed all paperwork and was given the details through WhatsApp. Signed the agreement then went to collect. On arrival the vehicle was significantly damaged however due to driving over two hours and already signed a financial agreement we agreed to take £400 off the vehicle. We took it home and then the cab started filling with smoke. This was due to a pipe that had burst - at this point I couldn’t fault how promptly the vehicle was collected however one of the owners asked me if I was sure it was smoke and not condensation. Quite clearly I could tell the difference. This was fixed with some extra miles on the clock as (aftersales) had stated he would be ‘extensively test driving’ which is ok. In an ideal world this wouldn’t happen but we had no choice.

Since it returning home I used it for a very short journey due to my children being unwell and noticed oil residue on my driveway. I let BHP no and thought that i would look at the history - previous MOT’s have constant oil leaks.

I contacted BHP they were shut at it was a weekend and contacted ‘ the driver’ he cannot be named as request of BHP who collected it previously. He advised me to use the vehicle and check the oil but I have decided not too incase of any damages this may cause. He offered to bring me a smart car which is very kind however I have a disabled daughter and 3 small children which are unable to be left home alone meaning I couldn’t physically use it.

I heard nothing from BHP but sent in a letter via WhatsApp as I had no contact email. I was told to send it via email and at this point had trouble sending due to signal so asked if the sales man could forward it to be told he can’t and I need to do so.

Back and forth responses, very rude at points. I have no faith in the vehicle so asked for a replacement or rejection to which they won’t answer. Apparently I refused for the vehicle to be picked up - not true and apparently I refused the courtesy car - I didn’t refuse I just said I’m sorry it doesn’t have 5 seats so I wouldn’t be able too. I am very sorry BHP that my daughter is disabled !!!
(Aftersales) is now on holiday - he has told me to contact the finance company direct as apparently they can’t do this.

This has already been logged as a complaint with them and they advised me to let the dealership no what I would like as a resolution, in an ideal world a good truck that doesn’t break down twice in two weeks and has an extra owner on ( which they forgot to mention ) check your paperwork!

At this point I am looking to reject and they have left me in a vulnerable position. I can’t transport my daughter to her educational setting or my three little boys and they have made minimal attempt to help.

I bought this with 3 previous owners as sent via WhatsApp, it has 4 and apparently that’s what they mean when the current log book is in front of them …. Very confusing none the less 3 owners stated and 4 on the v5 so this was not correct.

My credit file is now a shambles and I am unable obtain another vehicle until this repairs itself and quite clearly BHP aren’t bothered by this either. This is due to them not accepting the rejection, then accepting then withdrawing.

Pictures attached of correspondence , the response is hostile. Even the after sales email has a pre written email response with how they will handle your complaint / any issues regarding breakdowns etc.

Very good service
Excellent cars

First time I have bought a vehicle remotely and as I live more than 200 miles away from BHP I was quite nervous. Brad made the whole process easy and comfortable for me. The car was exactly as described and Brad answered any questions I had quickly any accurately. From my experience I would happily recommend BHP to anyone looking for a quality service from a very professional business

Awful service .
Once car paid for was fobbed off and hostile emails . One tyre over inflated by 11psi rest under inflated by 5psi each. One had a slow puncture . Battery on key low . They told me they’d changed the batteries on both and when low battery warming came up was told that happens when both keys in car. Wasn’t the case .no offer to bring the car back . Hostile owner when I said what idiot over inflated a tyre to a dangerous level . Was told not to return . I wouldn’t trust the car back with them anyway . No pre delivery checks Carried out . Even the windscreen water reservoir was empty ! 12 month warrant waste of time . Outsourced to an insurance co and only covers £500 per claim and £50 an hour labour ! Not even a a 3 month full warranty is offered . Shows how not confident they are about their cars being roadworthy . Will never use this tin pot back street forecourt operator again .

Brad has been so helpful throughout sending videos and photos his level of knowledge contact and communication has been great, thank you great car highly recommend BHP Bournemouth.

Buying a car can be a daunting process but I found the experience with Brad, to be pleasant, efficient, open and helpful leaving me confident that I made the right decision to buy from BHP. Thank you.

Very accommodating and helpful would use again.

Brilliant service. From the time I first heard back to the time I had the car delivered was only a 4 day period and I had my viewing and test drive booked in for the very next day. The whole process was fast and easy and all questions were answered. The car is in mint condition too, very happy with it. I would highly recommend BHP.

Great service from Brad, he was able to answer all of my questions and provided lots of extra info. Everything was super straightforward, would definitely recommend. Really pleased with the car!

From the first conversation Brad was very honest, didn’t promise anything he couldn’t deliver and after some negotiations I got a deal I was very happy with. We mainly conversed via WhatsApp and was always very quick to get back to me. On arrival the car was as described, he dealt with all the paperwork quickly and after a test drive I was on my way with my new car.
Thank you Brad I usually deal with main dealers as you sometimes hear some horror stories, this definitely was not one them thank you again.

I was recommended by a friend to Ben as I needed some work done on my prius. I travel a lot with work and he worked hard to fit me in around my schedule and got the work done quickly and to a high quality! Would 100% recommend 🙌

I got in contact with BHP with regards to a missed issue with my windscreen washers that was not rectified during my service with a previous company. From messaging to being booked in, it was only two days wait (due to my schedule). The problem was indentified and sorted extremely quickly and reassured no problem too small! Very efficient and professional. Will be using BHP and Ben from now on. Thanks!

Awful experience - bought a car last year still under warranty. At time of purchase the company had the wheels painted. Less than a year later and 7k miles the paint is literally peeling off all 4 wheels! Phone company- dont want to help. Ben Lucas extremely unhelpful - now saying I have to retun vehicle at my cost (over 150 miles) to inspect it with no guarantee of putting very shoddy work right.

Independent specialised advised woek is soo bad the wheels will need dipping and refinishing and great cost. Legal action will follow - company not even aware of consumer rights act. Dont make mistake I made I go elsewhere- pictures to follow

UPdate - ITS under 12 months warranty - not to mention the legal reuqiement to recticfy and obcjous defect under consumer rights act - so there you have it - legal duties matter not - only if your polite apparently- forget your responsibilities to your customers and dont dare be honest about how you feel you have been treated. I have even offered to pay to have the vehicle collected! No respsone - funny that - people will vote with their business which they should and will take elsewhere to avoid serious disappointment

Future customers- ask yourselves this - would you expect all your alloys to peel after less than a year of driving - clearly not and then be told drive your car back so someone else can decide (not offer to help in any way as they infer) if they are going to put the work right when an dependant bodyshop has said is appauling.

Also think about the reasons to my review - would you expect that response from a company whom are 'helping' you? I have every right to be unhappy - oh sorry apparently not - I'm petulant apparently and not a valued customer.

Oh and one last thing 'a small matter that can be easily resolved' that's funny ad my first email fom Ben reads as follows (happy to prove to anyone interested)

"After a lengthy discussion with the company as I'm sure you can understand neither ourselves or the refurbishment company can be held responsible for the condition of the wheels nearly a year after the point of purchase.

From what we can see in the photos the wheels are littered with small chips.

This over time will compromise the adhesion of the paint and cause the lifting you are experiencing this can also be accelerated by the use of cleaning products and/or the use of a pressure washer at a close proximity.

Kind regards"

Brad was lovely to deal with from start to finish, he was very professional and kept us up to speed with everything throughout the whole process. Really pleased with the car!

Would recommend BHP cars, great customer service and Brad was very helpful helping us find the right car, and advising us with our many questions !
Made the whole car buying experience stress free.

Recently purchased a VW transporter from BHP. It was an excellent experience from reserving online to going down to pick up and the added 12 months warranty was a bonus.
They were very professional and answered all my queries in great detail and quickly.

I would highly recommend

Recently purchased a F-pace. Spoke with Ben on the Saturday, test drove and by the Monday evening it was sat on my drive. Ben and Brad where super helpful and very happy with the service provided. Highly recommend them.

Thank you Brad, in love with my new dream car it’s exactly as described and I am over the moon. Collection on Saturday was fast and efficient and Ben was great with some aftercare advise.

I was a bit worried at first having had a previous bad experience with another garage but after seeing the reviews and feedback these guys seem to have nationwide they’re definitely legit, proper company that arrive off a 5* service and have unreal cars to match their profile. Smooth and effortless process really made me feel comfortable and the car was perfect.

Prompt, straightforward and efficient. Found Brad helpful and knowledgeable.