I was gifted a hoodie but it was completely the wrong size. Contacted Ruby who was so helpful. She guided me through the return process and had a replacement express delivered to me. Customer service... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I’ve bought nearly every bound trackie I am obsessed the quality is unbelievable the comfort omg obsessed I’ve never worn a tracksuit like it 🩷🩷 well done girlies🥰
⭐⭐⭐⭐⭐ I’m absolutely delighted with my Ultimate Zippy and Track Pants from Bound Apparel. The quality is fantastic — the material feels really premium, they’re beautifully made and they fit so... Se mer
I had a really positive experience dealing with Ruby. I had a query about a halter neck top, and she was so helpful from start to finish. She answered all my questions, kept me updated, and made every... Se mer
Företagsinformation
Skrivet av företaget
Bound was created to fulfil the need for leggings that are 'not just for the gym'. Our products are fashion and comfort-focused but are perfect for working out. Created in 2020 by a team of two, it has grown into a familiar favourite in many wardrobes around Ireland & the UK.
Kontaktuppgifter
5 Brayford Square, E1 0SG, London, Storbritannien
- hello@boundonlineapparel.com
- boundonlineapparel.com
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 16 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Amazing Customer Service
Ruby was so helpful when I encountered an issue with my order, she was so quick to respond and action. Couldn’t have asked for better service.
The perfect colour and so comfy leggings ,I’m…
The perfect colour and so comfy leggings,I’m very happy
I was picked as a giveaway winner for a…
I was picked as a giveaway winner for a voucher. The bound girls are always giving back to their following and it’s so nice to see. The jumper itself is beyond this world and I struggle to take it off. The quality is just amazing
I had to exchange my item and Ruby was…
I had to exchange my item and Ruby was so much help. Such a seamless experience and very prompt replies.
Ruby is a star x
I had a fantastic experience dealing with Ruby from Bound Apparel while arranging a return. From the very beginning, she was incredibly helpful, professional, and understanding. Returns can sometimes be a hassle, but Ruby made the whole process smooth and stress-free.
She responded quickly, explained everything clearly, and went above and beyond to make sure the issue was resolved without any complications. It’s rare to come across customer service that feels this genuine and supportive.
Thanks to Ruby’s help, what could have been an inconvenient situation turned into a really positive experience. Huge credit to her and the Bound Apparel team for such excellent customer care. I wouldn’t hesitate to shop with them again!
Customer service was great when dealing…
Customer service was great when dealing with my order! Ruby in particular was a great help x
I love every piece by bound apparel
I love every piece by bound apparel, from the zippies to the really comfortable and flattering tracksuits bottoms. I love the leggings and all the gym wear, sizing is amazing and very quick delivery. I’ve spent so much money on your clothes but it’s all so worth it
Thank you Ruby!! 🥰
I ordered a hoodie that turned out to be too big, but Ruby from Bound Apparel was an absolute pleasure to deal with. Her quick responses and professionalism made the whole process really easy. I opted for an exchange and received the new one very quickly. I’d highly recommend Bound Apparel. I’ve just ordered two more tops today and can’t wait to bring them to Disneyland Paris next week ✨
Ruby was absolutely excellent
Ruby was absolutely excellent. From the very beginning she was so nice & she said she would look into straight away. Didn’t question me and made me feel comfortable & heard. It was sorted in less than 24 hours. Great customer service all round.
Incredible Quality & Customer service
All products were amazing quality and customer service is top notch
Fabulous service .
Fabulous service .. ordered on a Wednesday for delivery on Thursday
Quality of garments was gorgeous and price was affordable also
Definitely recommend Bound Clothing
The customer service by bound is…
The customer service by bound is amazing! I emailed Ruby and she got back within 12 hours and had the problem fixed in 3! Would definitely recommend her and bound! A dream to deal with🥰
Great customer service
I had a great experience with Bound Apparel customer service. I had an issue with my order and Ruby got it sorted straight away no hassle at all. She was so helpful and quick to respond which I really appreciated. I was so happy with the service and will definitely order again💕
Ruby was very helpful with my query…
Ruby was very helpful with my query about a product I had received. Really nice to deal with.
The customer service was excellent
The customer service was excellent, Ruby was so helpfull and dealt with my issue straight away. She kept me informed the whole time.
Love love love the quality and customer…
Love love love the quality and customer service is even better, ruby was amazing to deal with and so helpful, thanks girls! X
Amazing customer service - Ruby
Ruby was brilliant to deal with and so quick to respond! I had an issue with my order and she had it sorted out so quickly! I will definitely be purchasing again as both the customer service and quality of the products were top class!!
Thanks a mill for all you help Ruby x
Had a small problem with one of my…
Had a small problem with one of my items (mostly my fault for washing it incorrectly) but I emailed and Ruby was so so helpful in sorting it out for me! Thank u and LOVE U BOUND
Love these clothes
Love these clothes. Such good quality. It’s my birthday weekend and I ordered new items a week ago and was concerned they wouldn’t arrive in time. I emailed Jack in customer service and he chased for me and they arrived just in the nick of time. Thank you 🙏
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.








