This was such a lovely project to undertake ...I won't be home for Christmas...but this makes me feel a part of every day leading up to it ...it also enabled me to personalise each separate calender..... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
An absolute nightmare. I ordered the “Little Prints” for my wedding. I wanted a photo in each box as gifts. I rang customer service before placing my order and asked them to confirm that I will rece... Se mer
The christmas tree photo decorations are good sturdy quality and they can make a nice sentimental gift for someone. My only slight quibble is that they only came with a string for hanging rather than... Se mer
Made a calendar for my Nanny for Christmas and she absolutely loves it. 10/10 Would recommend!! The website was easy to use and the added option of putting text and symbols was a lovely touch. You can... Se mer
Företagsinformation
Skrivet av företaget
For all your photo needs Boots Photo has a fantastic product range, great prices and special offers as well as handy delivery methods - you can deliver to home or deliver to your local store for your convenience!
Boots Photo
Skrivet av företaget
Kontaktuppgifter
Online Photo Service, c/o Royal Mail, IBRS/CCRI Numéro 3016, 3109 VA, SCHIEDAM, Nederländerna
- 03330 151 237
- bootsphoto@cewe.ie
- bootsphoto.ie
3,9
Bra
901 omdömen
Ber kunder att lämna omdömen
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Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
No hanging fixings
The print is good but there are no fixings on the back. I thought that the acrylic print came with fixings on the back of it....How am I supposed to hang it?
28 april 2025
Svar från Bootsphoto.ie
Customer,
We apologise for any confusion regarding wall fixtures. Please note that wall fixtures are not included by default and are available as a separate add-on option. When you select the size and material of your print, you also need to choose which type of wall hanging you’d like, as there are several options available.
Some customers prefer to use their own fixtures or have other plans for displaying their prints, which is why wall hangings are optional rather than automatically included.
Kind Regards,
Mya
Customer Service Support
Poor quality for the price
Cards were not folded evenly
Envelopes were too big for cards
Delay with delivery (claimed to have been dispatched days before they were actually sent)
23 april 2025
Svar från Bootsphoto.ie
Mrs T,
We are sorry to hear you were not completely satisfied with your order.
I sincerely apologise for the delay and any inconvenience this has caused. We would love the opportunity to rectify the issues you’ve experienced with your cards and ensure you are happy with your order.
We can see that you have not been in contact with our customer care team, and we advise you to reach out so we can help you find a solution.
If you wish to discuss this further, please contact our customer care team using one of the following methods –
Telephone: 03330 151 237
Email: bootsphoto@cewe.ie
Or Live Chat
Kind Regards,
Mya
Customer Service Support
Svar från Bootsphoto.ie
Jason,
We are sorry to hear you are not completely satisfied with our service.
I have looked into this for you and can see that your order was delivered at 13:34 on 09 May 2025. We understand that this was one day outside of the estimated turnaround time, and we sincerely apologise for the delay in your order arriving late.
Unfortunately, sometimes delays can occur due to unforeseen circumstances, but we always strive to ensure orders are delivered on time, and we’re sorry we fell short on this occasion.
We appreciate you bringing this to our attention, as feedback like yours helps us identify areas for improvement.
Kind Regards,
Mya
Customer Service Support
Svar från Bootsphoto.ie
Dear Tullia Pansini
We are sorry to hear you have not received part of your order.
We can see that you have not been in contact with our customer care team, and we advise you to reach out so we can help you find a solution.
Your satisfaction is our top priority, and we are committed to resolving any issues in your favour to ensure you are completely happy with your purchase.
If you wish to discuss this further, please contact our customer care team using one of the following methods –
Telephone: 03330 151 237
Email: bootsphoto@cewe.ie
Or Live Chat
Kind Regards,
Mya
Customer Service Support.
If you have the option of printing your…
If you have the option of printing your photos elsewhere then do. I assumed this process would be quick and easy, as it should be, but I am now 2 weeks in with still no updates on this order. Boots should reconsider using Cewe as a partner as it’s bringing your reputation down.
2 maj 2025
Omdöme utan inbjudan
Svar från Bootsphoto.ie
Dear Ellen
We are very sorry to hear that you were not satisfied with our service.
We apologise for any upset this situation has caused and want to investigate this further for you. We always strive to resolve any issues in your favour.
Unfortunately, it appears that you have not provided any contact details or your order number, so we are currently unable to look into this matter further for you.
Please reach out to us with your contact information and order number at your earliest convenience so we can begin working on a resolution for you.
Thank you for bringing this to our attention, and we look forward to resolving this for you.
If you wish to discuss this further, please contact our customer care team using one of the following methods –
Telephone: 03330 151 237
Email: bootsphoto@cewe.ie
Or Live Chat
Kind Regards,
Mya
Customer Service Support.
Ordered canvas prints from Australia as…
Ordered canvas prints from Australia as a gift for my Mother Inlaw. They arrived so quickly and the quality is great !
7 april 2025
Despite paying additional fees for…
Despite paying additional fees for express post the item arrived a week later than scheduled date. That was after two emails to check on delivery once the due date passed. I received an email with no apology, saying that calls had not been answered that was not true as the delivery was important I was awaiting messages I was pleased with end product when it finally arrived but it was centerpiece to an important family occasion, so extremely disappointed
21 mars 2025
Svar från Bootsphoto.ie
Dear Mary Stoyle
We are very sorry to hear that you were not satisfied with our service.
I’d like to sincerely apologise for the delay with your order. While this kind of issue happens very rarely, it can occasionally occur due to unforeseen circumstances. We completely understand how frustrating and upsetting this must be for you, and I’m truly sorry for the inconvenience caused.
As an apology for the delay, we will refund your express delivery charges. Please rest assured that we are committed to providing the best service possible, and we deeply regret falling short in this instance.
Thank you for your feedback—it’s incredibly valuable to us as we continuously work to improve our service and ensure the best experience for our customers.
If there is anything else we can do to assist you further or make things right, please don’t hesitate to let us know.
Thank you for your understanding, and once again, we’re very sorry for the inconvenience.
Kind Regards,
Mya
Customer Service Support.
Warning: Missed Delivery Despite Express Shipping Payment
I ordered a photo album as a present for Mothers day 10 days before Mothers day. I even paid extra for the express delivery to get it delivered in 5-6 days, just to be on the safe side. The order wasn't delivered on the estimated delivery date and when I talked to the customer service (several times), I was told that the product is in transit and should arrive in a day or two. When I tracked the shipping, it was clear that they hadn't even delivered the product to the shipping company. 12 days after my order, I was only suggested to order a re-print for "free".
This is one of the worst customer experiences that I've had for a long time. I would not trust this company to deliver products on time - especially if you have something important.
1 april 2025
Omdöme utan inbjudan
Svar från Bootsphoto.ie
Dear Erdem
We are truly sorry to hear that your order arrived later than expected, and we deeply regret any inconvenience or frustration this may have caused.
Please accept our sincerest apologies for not meeting the level of service we strive for. We completely understand how important it is for orders to arrive on time, and we are disappointed that we let you down on this occasion.
Unfortunately, it appears that you have not provided any contact details or your order number, so we are unable to look into this matter further at this time.
We always aim to provide a seamless and reliable experience for our customers, but we clearly fell short this time. Your feedback is incredibly valuable to us, and your details would help for this incident will be reviewed with our team, with an aim prevent situations like this in the future.
Thank you for bringing this matter to our attention. We truly appreciate your patience and understanding as we work to improve.
If you wish to discuss this further, please contact our customer care team using one of the following methods –
Telephone: 03330 151 237
Email: bootsphoto@cewe.ie
Or
Live Chat
Kind Regards,
Mya
Customer Service Support
Long delay and Poor Quality
I chose to have prints delivered but it took 3 weeks for them to arrive! The quality was mediocre at best. All photos had a greenish gray tinge. It looks as if they were not checked before sending out the order. Obviously they were printed in a machine that needed the chemicals changed. Very disappointing for the cost of basic prints. I expected better and I will not use the mail service again.
7 mars 2025
Svar från Bootsphoto.ie
Dear Anna Gowan
We are sorry to hear that you were not completely satisfied with your order.
We have looked into the matter, and unfortunately, we are unable to find any correspondence with our customer service team regarding this issue.
We strongly recommend reaching out to our customer service team directly. Your satisfaction is our top priority, and we are committed to resolving any issues in your favour to ensure you are completely happy with your purchase.
If you wish to discuss this further, please contact our customer care team using one of the following methods –
Telephone: 03330 151 237
Email: bootsphoto@cewe.ie
Or Live Chat
Kind Regards,
Mya
Customer Service Support.
Bit of a Masterpiece!
Well, learning to use the Boot's Photo Software was something of an Odyssey, but I think I've created something of a phoenix from the ashes. Quite the Masterpiece! (you can tell I'm happy with my result, can't you?) Thanks Boots!
18 februari 2025
Hassle free and reasonably priced
The online service is easier to use and and cheaper than the instore service. I would definitely use it again.
11 februari 2025
I am not the most technically competent…
I am not the most technically competent but I did manage to use the website to create two really lovely personalised photo products.
8 februari 2025
Delivery time is terrible
I paid for the product to be delivered at my house, and I actually paid extra for a priority delivery. It was a complete waste of money, because I received my product almost a week after the expected delivery date. Do not place an order if it's time sensitive.
6 februari 2025
Svar från Bootsphoto.ie
Dear MJ
We sincerely apologise for the delayed delivery of your order. We understand how frustrating it can be when a product arrives later than expected, especially when you paid for expedited shipping. As an apology, we have processed a refund of your express shipping charges.
We strive to provide timely and accurate delivery information, and we are disappointed that this was not the case for you. We will investigate this issue to ensure that we can improve our delivery services and prevent similar situations in the future.
Thank you for bringing this to our attention.
Kind Regards,
Mya
Customer Service Support.
Took ages for delivery's
Took ages for delivery's. I thought it would come from Ireland. One picture was cit in half. Website very difficult to follow. Hopefully will improve.
4 februari 2025
Svar från Bootsphoto.ie
Dear Customer
We are very sorry to hear that you were not satisfied with your order.
We want to sincerely apologise for any errors related to your order. We have looked into the matter, and unfortunately, we are unable to find any correspondence with our customer service team regarding this issue.
We strongly recommend reaching out to our customer service team directly. Your satisfaction is our top priority, and we are committed to resolving any issues in your favour to ensure you are completely happy with your purchase.
If you wish to discuss this further, please contact our customer care team using one of the following methods –
Telephone: 03330 151 237
Email: bootsphoto@cewe.ie
Or Live Chat
Kind Regards,
Mya
Customer Service Support.
Made a lovely book of our wedding…
Made a lovely book of our wedding instead of the usual photos.
2 februari 2025
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