Boots UK Omdömen 79

Ordered products for click and collect they emailed me with a collection date I arrived to collect to be told the items were not in, when I emailed customer services they said the order could take up to 7 days beyond the expected collection date, so you have to go to the store everyday in hope your goods have arrived. Boots you do know this is 2025 don’t you, can you not be up front on your website and tell people the delivery date is just a guess and it would be really helpful if you could notify the customer when the goods have actually arrived at the store so they don’t have to make continuous trips to see if goods have arrived, very poor service indeed.

The worst ever. Customer service unhelpful.

Ordered a product online. It was in stock.
A day later my order was cancelled with no explanation offered except an AI generated response about stock issues.
When I contacted Boots I was told it was a technical issue and I should just reorder as the product is still in stock.
The product was now £130 more expensive and Boots would not stand by their original price.

went to pharmacy at boots merry hill lady went to another counter to get eye drops went to pay no tills lady in charge of about 5 machines occupied with customers queries couldn't get any sense from machine decided to take drops back to pharmacy lady explained to her why we never even normally try useing machines , a shop as large as boots needs more tills not just for us older generation but noticed young ones struggling to plus some left there articles and just walked out

I went to boots pharmacy in Colchester” red lions walk “to collect my medicine today and I was served by a pharmacist by the name of Charlie. She was extremely helpful and answered all my queries with great patience and I would like to thank her for her kindness.

This website is clunky and delays you for ages with repetitive questions. Said it would send a change password link and didn't so I changed to another email address. Ordered my stuff and then it cancelled my order because of a security issue. The problem is that going into the shop is as slow so may have to give up on Boots.

I am disabled and visited your Boots Monks Cross store. I approached a No 7 assistant (the only one there) to buy some No 7 replacement products. She asked me which products and told her what I needed and said I had two gift vouchers to go towards the cost. I started to retrieve these from my bag and as I did so, the assistant saw another customer on the other side of the stand and promptly left me with no word of explanation and went to serve her at the lipstick counter, completely ignoring me!! I waited for a while but she did not come back. Therefore, I had no choice but to leave without purchasing anything I needed!! Disappointed and offended.

I had a wonderful experience with Doris. She introduced every No7 product with great care and detail, patiently answering all my questions without ever making me feel rushed. Her professionalism and kindness truly stood out, and she gave me thoughtful advice that helped me choose the right products with confidence. Doris’s sincerity and patience made the shopping experience both enjoyable and memorable. She is a real asset, and I would be very happy to seek her advice again in the future.

Tried to register onto recycling app. Hopeless - took ages to send verification code, then when I put it in it keeps saying there's a problem but not what that is. Now, it won't even let me get beyond the password stage - nothing happens when I click on 'next'. This has wasted me so much time. I'd have thought a major company like Boots could get their act together with regard to technology.

Gift card never delivered, 10 emails later still no refund

3 hrs wasted trying to resolve click/collect myself & with Customer Service. Doesn't work. I now can't purchase sunscreen 200ml as have carry-on bags for holiday paid for. Wish Superdrug were at airports. Boots website atrocious

Dreadful company....sent an back to Boots as they sent me a incorrectly described item and they refuse to refund, claiming they never received it....I gave them written evidence and a signature but they refuse to investigate
Just the worst company I have ever had dealings with...never again just lost another customer

I visited the pharmacy counter at Boots, Gallagher Retail Park in Scunthorpe, to ask for an otc product. The assistant was serving another customer so of course I waited. But I was astonished that the assistant then left the counter to disappear 'into the back room' without serving me. Several other members of staff were around the pharmacy area, engrossed in sticking labels on boxes and tidying shelves. A man joined me and soon commented 'they're ignoring us aren't they'. That's exactly what they were doing. I don't know whether they had suddenly gone on strike or what. Both the man and I left, disgusted.

Horrible chain.
They lost the parcel and never refunded me. Lost time and money.
From LND to DUB they perform so poorly!
When I was living in London, in every store I went, the staff was incredibly rude and now in Ireland they lost parcels and even have the audacity to blame me and the local courier.
I gave them way too many chances.
I'm never gonna spend one more penny in any of their stores.

Boots Houston, Renfrewshire are a great team and go the extra mile as a matter of course.

Have been collecting prescriptions etc for many years and the staff are always very helpful, professional and courteous.

Recently had a drop in session for advice from the pharmacist, Mhairi, and she was superbe. Nasal problem is now significantly better.

Ordered a Click & Collect medicine and when I went to collect on the advised day, they couldn't find it. Told me to come back the following day. Another wasted trip as it wasn't there the following day! I then went on holiday for two weeks, so the medicine was returned to 'the warehouse', at which point I should have been refunded. 6 weeks later, 4 emails, and 3 promises from Boots that they are 'processing my refund' and I am still waiting. I would expect this from the TikTok shop or Temu, but not from Boots. Shambles. If anyone at Boots is interested in helping me, please get in touch. For anyone else reading this, don't bother with Click & Collect, unless you have money to waste.

Good , reliable experience when bought items online

I placed an order on a 3 for 2 promotion. I selected home delivery. Unfortunately items were delivered to wrong address. I contacted Boots to inform them of this and they told me it would take 21 days to investigate, but maybe sooner.
Whilst on holiday they informed me that they could not find parcel, and as I had already stressed I wished for a replacement and not a refund. I asked if I could collect from store and was told that as original order was home delivery, I had to settle on this option.
I arranged for items to be delivered to my neighbour on delivery tracking service, however this request was ignored by delivery service (not the fault of Boots) My neighbour did retrieve it and on opening only 2 items out of the 4 were delivered.
On contacting Boots, they offered and refunded the one item and advised that I would have to wait approval on the item that was part of the 3 for 2 promotion
I have contacted them today and was told this approval had been declined. They have resubmitted my request, after 5 weeks, I don't hold out much hope.
I have made multiple calls to Boots, and have been patient. Boots do not honour their promotions, poor service

Trying to get advantage points, every time I email that want the card number, my name, date of birth, address and telephone number but they already have all the information on their Website I tried the virtual assistant as advised but each time it says, "we cannot help you with this query right now" then tells me to phone. I am expected to do all this when they could solve my problems in five minutes