Boots UK Omdömen 79

I made an online order over two weeks ago and received an email to say that they could not fulfill all the order and a partial order had been dispatched to store.
Granted I was only charged for the part order.
That was the one and only message I received from Boots and needless to say there has been no delivery to store.
I called in twice to store.
First time on the delivery date and told to wait for a message that it had arrived. Never came
14 days later I went back in to same branch .
The store assistant couldn’t find my order number on line which was concerning. Told me a delivery was due that day and if it arrived I would get sent a message.
I heard absolutely nothing !

I turned to online customer service and what a joke that has turned out to be. As it was over 7 days since it was due I expected some help.
Having used the AI assistant without any success ( what a useless tool) I finally found two different numbers to contact.
One number did not recognise my order number and was no use whatsoever and the other number got me through to a real person. Great i thought!
No surprise when I was told by the operator that they could not hear me and immediately disconnected me.
Not to be put out by this I changed my location and tried the process again - got through to a different person who again gave me the same excuse of not being able to hear me and duly cut me off again.
I am appalled by this low level of customer service and I will never use Boots on line service ever again. This is not the way to help customers and the company should be embarrassed by the state they are in.
Now I’ve got to try and get my money back which I am sure will not be easy either !

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Today i visited Boots pharmacy on Cornmarket Street in Oxford.
This has to be the worst pharmacy in the whole of Oxford. Awful waiting times and awful staff. Today I waited 40 minutes from 5pm to 5:40pm in the pharmacy queue. When I was finally served i was told my repeat prescription that has been with them for over 1 week now still isn't ready and that I'll have to wait another 40 minutes for them to dispense it! told the pharmasist I couldn't wait and that I have now been out of my medication for 2 days. She didn't care in the slightest and didn't do anything to help me get the situation resolved or inform me that I could apply for an emergency prescription.
Absolutely disgusting service from the staff here and not to mention the 1-2 week wait for patients repeat prescriptions to be processed leaving patients in a situation where they do not have the medication they need. My medications prevent me from having a stroke or a heart attack this poor service from this pharmacy has now put my life at risk.
I work in a similar setting myself and this is definitely not the way to be running this service.
Avoid this pharmacy at all costs if you can as they put your life at risk!!

I ordered extra contact lens on the 13 February because I was going away to work on 2nd March they didn’t arrive they were sent to Boots Cribs instead of my address phoned Cribs they promised they would send them out so I had them for work didn’t arrive phoned Cribs they don’t know where they are they told me to drive around a couple of boots store and they my be able to give me some lol as if , the lens I need are prescription so not kept in store made a complaint and was told they would call me but ten day later still no lens no call and no work as had to cancel because I can’t wear glasses only contacts so I don’t think boots could organise a ——— in a brewery and still don’t know when I will receive my lens so no work again this week but they still keep take my standing order what a joke 😤😤😭😭£££££

Went to boots in Newmarket Road in Cambridge today (5/03/2026).
Asked the lady to help finding the right products for my pores .
Her reply: “don’t know much about it. Only working here 1 year. Let’s me google it”.
After google research she added: “come back if you do have any problems.” To do what exactly? Watching you google my questions?
Well done. You might just be off without her since I can google myself!!!

Item missing from order. Finding how to report was far from straightforward. Email sent. Automated response was verging on rude- no reply unless you reply to this email. As another reviewer noted there is no indication of any time line for a response.
Dreadful. Will not order online again.

I wanted to improve my look and Karen, on Boots No17 counter in Sunderland was absolutely fantastic. She tested my skin tone, recommended skin care products, did my face make-up and sorted the best deal. I look so much better and my skin is already looking better since using Future Renew. Excellent service from Karen

Inexplicable delay to the delivery of my prescription and Virgin Media levels of customer service. Tried calling the local pharmacy on the number given on their website. Number not recognised. Tried calling another local branch. Number not recognised. Tried calling two other branches. Nobody could be bothered to answer the phone. Tried calling two different 0345 numbers listed on their website. No one could be bothered to answer the phone. Tried emailing customer service using email address on their website. No response. Tried submitting a formal complaint via their webform. No response. This company should not be let anywhere near vulnerable people dependent on their meds. Quite appalling lack of accountability.

Terrible Customer Service system
An item didn't arrive and the system to complain is terrible. You have to send an email with all your personal details and have no idea when it might get through or if they will ever email you back.

Stock advertised online which is "a deal" with reduced costs are NEVER available in store. There was no banner stating that the stock was "online only" so today I identified Sanex Zero (Bundle of three at a good price) but none was on the shelves in store. I give up! No more time wasting trips when there are other stores to patronise.

I visited Boots Donegall place, Belfast today. I honestly wasn't sure what I was looking in makeup but I did know it was No7. The absolutely lovely young Sharon approached me, I thought I knew what I wanted but after Sharon's advice I realised I was completely wrong. She tried several different products and shades on me and not at any one time did I feel pressured into choosing No7. Sharon had the patients of a saint dealing with me!! I can't thank her enough for her advice!! She truly is an asset to Boots.

I arranged to collect on 11th February, this was the date in my confirmation email. Visited the local store after 14:00hrs where I'd arranged to collect the items to find they hadn't been delivered. The staff in the store tried to help but it didn't seem straightforward to be able to change things. They had some of the items I'd ordered in stock at the store so they said I could take those and refunded the cost of the other item I'd ordered.
On 12th February I had a message from Royal Mail with the tracking details for the parcel, I contacted Customer service about this as you can't contact the local store directly even though the 'phone number is a local one, you have to listen to a menu to be told to ring another number.
13th February I received a text from Boots to tell me my parcel had arrived even though the assistant in store had left a message for her colleagues about it. The message system doesn't allow replies. I no longer require the items as I told Customer Service on 12th February.
I'm just very disappointed at the lack of competence, Boots used to be a decent company plus I've never had any problems with their deliveries to my home address.

I am done with the website. Please hire better IT, full stack developers. You've had years to fix these bugs.
Too many bugs to even list here, but most recent issue (might not be related to a site problem) was ordering next day delivery for it to be canceled and refunded on its own. As a lot of reddit posts says, how do I use your site without setting fire to my computer....

​Terrible service at the Clifton Down Boots. The blonde cashier was incredibly rude, at first she refused to manually process my card and ignored me when my bag triggered the security alarm twice. I had to insist she check for active tags so I wouldn't be flagged in other shops. Very unprofessional! At the end another member of the staff had to help me.

A member of your Sunderland Boots Pharmacy a lady named Rainbow. ( and she
Really deserves her name ) went over and beyond helping me in sorting out my missing prescription. She was patient calm and smiling while she investigated the whereabouts of my item. Thank you so much Rainbow

I ordered online, received a message to state when delivery would be. Nothing arrived. Went onto the tracking and it said it was delivered to somewhere over an hour away from my address! I have called several times and emailed everyway possible. The response I receive is - The items have been delivered. Yes they have been delivered but not to my address or anywhere near me! I was even advised at one point to drive and collect my parcel! Last contact was a month ago (been ongoing since early October) I was advised it was being escalated and I would be called back! No communication at all, no refund and no goods! Absolutely shocking service from the customer care robots. NEVER AGAIN! £60 lost! I will NEVER shop here again!

I ordered an item via click and collect to pick up 19 January, I’m still waiting for notification to confirm the item is ready.
I have contacted customer service on 3 separate occasions and they offer no help at all, just give standard copy and paste reply. I asked to cancel the order and obtain a full refund, to be told I have to wait until tomorrow! Why? Click and collect is not fit for purpose in my opinion.
Never will I ever use this service again.

Forget 1 star. Its a zero star!
Got totally scammed by Boots online. Returned an unopened £252 Oral-B iO10 Electric Toothbrush via their business returns service with Royal Mail and they seem to have lost the item and won't refund my money after initially consistently promising to do so for nearly 2 months! Even Royal Mail say they should refund me as the Boots business service return service was used and there is a tracking service number showing the item arrived in Nottingham where their returns warehouse is. Wasted so much time on this with multiple phonecalls and emails with Boots customer service staff many of whom claimed they couldn't access this or that and kept going around in circles asking to be sent the same things again and again. These guys couldn't tell the difference between their own heads and arses. Boots Operations Team customer service who are impossible to get hold off firstly as they can only be contacted by an internal Boots customer service member then had the audacity to behave like cowboys on a street corner to scam me. These guys are so bad, dysfunctional, and incompetent they would not be able to organise a piss up in a brewery but they would do really well working for an East European gangster outfit. Don't even seem to be able to formalise a complaint as they say their joke operations team decision is final. Boots should be ashamed of themselves. It appears Boots are no longer a trustworthy or reputable organisation and now have no regard for UK legislation on consumer rights. Will need to take legal action and no doubt will succeed but the time and effort for me as a busy doctor will be a headache. Will never ever buy from Boots ever again when there are alternative more reputable organisations like John Lewis or Amazon online who actually have a proper customer service who will do a proper job and behave with a conscience. AVOID BOOTS LIKE THE PLAGUE! With a set up like they have I am sure Boots' days are numbered. As more customers like me move away from them hopefully its just a matter of time before they are forced off the high street. They are clearly run by and employ total imbeciles.

Collected half of my order, bit what’s happened to the rest of it is a mystery. Can I get any help, contact anyone or get the problem sorted? No! I expect better.
They refunded me, told me to reorder, except now i’ll have to pay postage and they can’t do any more. So Boots have must lost an online customer. This is what happens when you use call centres off shore.

I have given this review one star because there is not an option for no stars. I buy my newspaper online, I went into the Bridport branch today and presented the £10 discount voucher on my phone at the checkout, I was informed by the staff that the voucher was only valid from the physical newspaper. I then had to walk to a newsagent to purchase a Daily Mail at the cost of £1.20 to tear out and use the voucher. The staff were apologetic but I think that it is a discrimination against us who purchase our newspapers online.

Absolutely awful customer service. I ordered a bronzer that turned out to be faulty and tried to return it. The Oxford Street store refused and told me it had to be done online. When I contacted online customer service, they told me the exact opposite — that it had to be done in store. Endless contradiction and zero accountability. They genuinely make your life hell if you try to return anything. To make matters worse, the customer service agent on the phone actually hung up on me when I said she was lying. Shocking behaviour. Boots has gone massively downhill — horrible staff, terrible systems, and no respect for customers. I will never ever shop there again. Absolute shambles of a retailer