A big thank you to Carly (Castle Street, Norwich branch) who always greets me with a smile on her face. Super efficient in giving me information re appointments which I am unable to access online. She... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Everybody was very friendly and helpful. The optician explained why my prescription had changed so much in one eye, and explained how the new prescription could help my condition. The lady tha... Se mer
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Visited Boots Opticians in Northwich having my eyes tested as I haven’t been for 8 years. Good news is that my sight hasn’t really changed, therefore no need to purchase new glasses. From the minut... Se mer
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I had to walk away having waited over 15 minutes just to start the eye test. I could see that other people were having to wait considerable times after visual field and glaucoma tests before they go... Se mer
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Företagsinformation
Om Boots Opticians
Skrivet av företaget
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Kontaktuppgifter
4,4
Utmärkt
11 tn omdömen
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Great service at the Scunthorpe store…
Great service at the Scunthorpe store thanks to Charley and Jasmine
6 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your positive feedback. We’re delighted to know you had a great experience with us. Your review encourages our team to keep delivering excellent service every day.
Svar från Boots Opticians
Thank you for your kind words! We’re delighted to hear that you enjoyed your visit and received the great service you deserve. Your feedback means a lot to our team and motivates us to keep delivering exceptional care.
The optometrist was very thorough
The optometrist was very thorough. I had not been told beforehand that the contact lenses check would cost £50 (I only wear my lenses once or twice a month), but otherwise the experience was good.
5 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your feedback. We’re delighted to hear that the optometrist carried out such a thorough examination and that your overall experience was a positive one. We’re sorry, however, that the cost of the contact lens check was not made clear to you in advance. We appreciate you bringing this to our attention and will share your comments with the team. Thank you for taking the time to share your experience.
Investigation Acknowledged the Problem, But No Goodwill
I contacted Boots Opticians Milton Keynes in advance specifically to check they could supply prescription sports sunglasses (those that have a clip insert), before making a special journey. I was assured they could, so I left work early, travelled, and paid for parking, only to be told on arrival that they didn't offer what I'd been promised.
The Boots Optician store manager investigated, reviewed CCTV and acknowledged the service failure. However, what is even more disappointing is that I have since discovered from the Manager that Boots do supply sports frames that I required, including Bollé, with prescription inserts.
Although Boots later said they couldn't provide lenses for my prescription, my regular independent optician produced the lenses without any difficulty. I therefore bought the Bollé frames directly instead.
Despite the inconvenience, incorrect advice and wasted journey, no goodwill gesture was offered. An apology is appreciated, but good customer service should also involve putting things right.
8 juli 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your feedback. We are sorry to hear about your experience, particularly that you were given incorrect information before making a special journey to the store and that this resulted in wasted time and expense. We also understand your disappointment that, despite the issue being acknowledged and your concerns being investigated, you did not feel a satisfactory resolution or goodwill gesture was offered. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Was looked after very well by the…
Was looked after very well by the optician Rita Purwaha who did all the necessary checks thoroughly and explained each step clearly. She was polite and friendly and made me feel at ease on some issues I had with my eyes. She is very much an asset to the team at the Newark branch and I look forward to having future eye tests with her.
5 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your kind words! We’re delighted to hear that you enjoyed your visit and received the great service you deserve. Your feedback means a lot to our team and motivates us to keep delivering exceptional care.
Friendly, efficient staff
My annual trip to Boots Opticians in New Milton for an eye test went without a hitch; the prescreening from Cassidy, examination by Alice and sales support by Lucy was smooth and efficient.
I look forward to picking up my new glasses in the near future
5 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your feedback. We’re delighted to hear that Cassidy, Alice, and Lucy provided such smooth, efficient, and professional service during your annual visit to our New Milton store. It’s wonderful to know that your pre-screening, eye examination, and support in choosing your new glasses all went so well. We truly appreciate your kind words and hope you enjoy your new glasses when you collect them.
All of the staff at the Boots Leek…
All of the staff at the Boots Leek Opticians give the customer/patient sufficient time as help required. they know what Customer Service means and they endeavour to provide it
5 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your wonderful review! It means so much to us that you took the time to share your experience. We’re lucky to have customers like you and can’t wait to welcome you back again soon.
Highly recommend Boots Opticians Bournemouth
Thorough eye examination and everything clearly explained.
The friendly professional staff made me feel very confident in dealing with the changes to my prescription.
4 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you so much for your kind review! We’re thrilled to hear you had a great experience. Your support means the world to us, and we look forward to welcoming you back soon.
Professional and charming customer care
I want to commend the staff who undertook my recent eye test and procurement of new spectacles, at the Newport Isle of Wight branch of Boots Opticians.
In particular the careful and professional attention to detail and charming customer interaction from Min, the optical assistant, was outstanding. Thank you very much.
1 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your kind words! We’re delighted to hear that you enjoyed your visit and received the great service you deserve. Your feedback means a lot to our team and motivates us to keep delivering exceptional care.
Svar från Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received very helpful service and good advice during your visit. It’s wonderful to know that the team were able to support you and provide the guidance you needed. We truly appreciate your kind words.
This is based on a totally futile 25…
This is based on a totally futile 25 minutes I've spent on the phone trying to renew one of the Boots discount schemes I belong to. Like many businesses Boots operate a 'tell us in your own words' system which is sodding hopeless: speak as CLEARLY as you can and you STILL get put through to a wrong, irrelevant department! Since 4.35 I have spoken to three different staff members, none of of whom was of any help. They keep putting me through to yet another menu of options, none of which are relevant. This is a farce. IT is supposed to make things simpler, but it is not.
5 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your feedback. We are sorry to hear about your experience, particularly the difficulties you encountered when trying to renew your scheme membership and the frustration caused by the automated telephone system and multiple transfers. We understand how disappointing it must have been to spend considerable time trying to reach the correct department without getting the assistance you needed. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Eye test and optometrist were very…
Eye test and optometrist were very good. After sales of resulting glasses were subject to overcharge
4 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your feedback. We are pleased to hear that you were happy with the eye test and the care provided by the optometrist. However, we are sorry to hear about your concerns regarding the cost of your glasses and that you believe you were overcharged following your purchase.
Please contact us at boots.customercare@boots.co.uk with a copy of your review and the following details:
Full name
Date of birth
Telephone number
The store you visited
Just great caring people.
Just great caring people.
Special thanks to you all.
Thanks for the follow up Chloe.
4 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received such caring and supportive service during your visit. It’s wonderful to know that Chloe’s follow-up was appreciated and helped make your experience even more positive. We truly appreciate your kind words and will be sure to share your thanks with the team.
Super friendly staff
Super friendly staff, no upselling attempts, and quick, professional service.
4 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your positive feedback. We’re delighted to know you had a great experience with us. Your review encourages our team to keep delivering excellent service every day.
Halesowen BOOTS Optician
The optician and the whole team were great. They were all very professional and helpful. I learnt a lot at my optician appointment. The best I have attended.
4 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your kind words! We’re delighted to hear that you enjoyed your visit and received the great service you deserve. Your feedback means a lot to our team and motivates us to keep delivering exceptional care.
The lady at the boots opticians was…
The lady at the boots opticians was super friendly and helpful. Really lovely customer service and will be going to this boots opticians in future
Stamford brand
5 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your wonderful review! It means so much to us that you took the time to share your experience. We’re lucky to have customers like you and can’t wait to welcome you back again soon.
I had purchased a pair of sunglasses a…
I had purchased a pair of sunglasses a few weeks ago from the Penzance store and I didn’t have the receipt anymore and one of the screws fell out and I lost the screw and I just thought I’ll just go back in there anyway and the lady very kindly fixed my glasses, no fuss no questions thank you very much
3 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your wonderful review! It means so much to us that you took the time to share your experience. We’re lucky to have customers like you and can’t wait to welcome you back again soon.
Great service as usual but today was…
Great service as usual but today was even better. My 8 yr old daughter needed bifocals and requires measurements etc. We were assisted by the manager Nic and Hope. Both were very friendly and patient and luckily we got the best deal with could. I really appreciated this as with the cost of living rising we all need the extra help. Extremely happy!!
5 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Wow, thank you for the amazing review! We’re thrilled you enjoyed your visit and truly appreciate your support. You’ve made our day
Boots opticians Tiverton were excellent…
Boots opticians Tiverton were excellent from beginning to end. A thorough eye test I trust. Lovely help in choosing the correct specs and a great fitting at pick up. I would definitely recommend
4 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team at our Tiverton store provided such excellent service from beginning to end. It’s wonderful to know that you felt confident in the thorough eye test, received helpful advice when choosing your glasses, and were pleased with the fitting when you collected them. We truly appreciate your recommendation and kind words.
Speedy appointment for urgent eye problems
Boots optician provided me with an urgent appointment as I was experiencing eye problems. The optician gave me a thorough examination and then wrote a referral to my GP as the optician could not identify the reason for my symptoms. The whole experience was very professional.
3 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your feedback. We’re delighted to hear that you were able to secure an urgent appointment when you were experiencing eye problems and that the optician provided such a thorough and professional examination. It’s reassuring to know that, while the cause of your symptoms could not be identified immediately, appropriate action was taken with a referral to your GP to ensure you received the right follow-up care. We truly appreciate your kind words.
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