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Asiphile very helpful and i am very pleased.

Trisha 🌈🤸👍
Calm. Knows what to do and keeps hold of you step by step.
Excellent pr skills - you are lucky to have her!! So I hope you pay her well. She took my stress mountain back to molehill.🌟

Wish there was no stars I'd give them that if I could. New app is a downgraded disaster . I have no idea what my credit status is because it hasn't changed since June 23rd.I have been cut off for no reason several times. Staff on phones are unhelpful and often put me on hold and disappear never get back to me. I will be changing provider asap.

I had a problem with my meter I contacted boost I spoke with zama mahlobo and she was amazing she sorted the problem out quickly and efficiently and was very friendly and patient with me as i was struggling to understand my meter.

Alishaipipi was very helful today and lind

Disgusting company, hope they go bust, customer service is 0 and they don't care if u freeze to death or can't feed your babys, vile vile vile

Khwezi was very helpful and friendly and sorted out all my problems for me

Have lefts three reviews on here regarding boost they keep replying with the same message askin for more details so I give this twice no one then contacts you and this morning I get the below message when I’ve not spoken to anyone I’m now moving to a different supplier ps boost was great before a month ago when the smart system came in. Beware customers!!!!

Hello from Boost,

You've just been in touch with our Customer Care Team. We'd be really grateful if you could let us know how well they handled your query.

There's just 3 short questions to answer - it should only take a minute!



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Follow this link to the Survey:
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Thanks,
The Boost Team

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Despite all the problems I have had since Boost put me on smart payg, today I got through to an absolute angel! Melissa-Rezay spent ages sorting out my online top up problems and smart metre problems, nothing was too much trouble! This young lady deserves promotion and a huge pay rise, I was looking to move to another company as I was so fed up but Melissa-Rezay has convinced me to stay, without her input I'd be gone.

As I’m writing this mum clinically vulnerable mum is sitting with no electricity and has been for hours ..she waited for a call back for hours while waiting her battery has run out on her phone and she can not charge her phone as no electricity.
Not only is this unacceptable discusting service it’s morally wrong ..how is this company allowed to do this to people..
Total scumbags

WHERE DO I START...................the problems started when the questionable updated app was rolled out:

Cant see the balances on either accounts
Cant top up

Then I had (again) questionable better meters (smart meters) installed on the 14th May 2021, I was told by the engineer I had to wait up to 48 hours for the balances from my old meters to transfer to the new "smart meters" .
11 days later I'm still waiting for the transfer of balances from my old meters to my new "smart Meters"!

I also didn't receive my new gas & electric top up cards until the 15th May 2021, so I had been topping up using the old top up info via the app - I was told to send an email to arrange a refund which I did and received a response on Saturday 22nd May 2021 stating that my email address (which has always been the same for as long as I can remember & been with Boost) wasn't linked to my Boost Account so therefore Customer Services (I use that term loosely) cant help with the issues I raised!!
After several attempts to speak to someone at Boost I got through on Sunday morning to someone who just kept apologising and repeatedly told me someone would either call or email me back - im still waiting!

The service is ridiculous, all I want is someone to call me back & resolve my many issues sine they have changed the app & my meters - oh and refund my top ups as I feel like I've been robbed!
I've been on hold this morning once again in an attempt to speak to someone & after being on hold they cut me off after 27 mins!

The new display is rubbish as well as it rarely shows the balances on my accounts.

Reply from Boost
3 hours ago
Hi Victoria,

This was a tough review to read, it sounds like you've had a really frustrating time with us so far.

My name is Amy and I'd like to help with your review.

We're aware that some balances haven’t updated on the "Boost Top- Up" app since the 20th of May. This has been raised to our experts and should be sorted very soon.

For now can you please either view your balance on your IHD or go directly to your meters and press 7.

I've sent you a private message asking for some further account details, so that I can check things over. Please get back to me, with your Full name, account number/full address and date of birth and I'll get back to you with the next steps.

Thanks,
Amy

Amy,

I received your request for additional account info which I have provided.

Please can you call me personally to discuss these issues?

After what seems like a million phone calls to sort out being able to top up my smart meter from the beginning of march to today I finally spoke to someone who actually helped me Faeeza Ebrahim was amazing talked me through every step or sorting the app out and it worked she.has helped so much today I cannot thank her enough

Your new app is useless how am i supposed to know what my balance is if the app doesn't tell me, how am i supposed to know how much to put. Also trying to change supplier and they keep blocking me although they say they have removed the objection they clearly haven't, honestly this company have gone downhill in the last months. Absolute joke allow me to change supplier.

I put £200 on meter it didn't register. Boost suggested having a smart meter fitted and then they credit that. Had smart meter fitted, I have phoned 4 times , sent a complaint, sent email with pics of receipts, contacted through Facebook, requested call back all to no avail.
Worst customer service ever

I called Boost bcos I was on emergency and needed help. The 1st advisor I spoke with was not helpful at all..she even promised to top up my electricity and never did. I called a 2nd time and spoke to male advisor trying to explain my predicament and how the previous advisor did not fulfil her promise on toping up my electricity and he was even worst!! Did not try to understand where I was coming from and basically decided not to help mi. I called a 3rd time and came across Siya, he was so nice so kind, understood my predicament, explained to me how the electricity works on weekend and still went ahead and topped up my electricity! I give him 20 stars!! He was very respectful and concerned about my situation. Its because of pple like him that I will continue to be a boost customer and recommend to my friends and family. SIYA THANK UUUUUU!!! AND BLESS UUUUU! Keep being nice to people, it pays off😉

Utterly disgraceful customer service.
There has been an issue with the communication of my gas meter twice now in 6 weeks. Yesterday we waited from 8am until 9.45pm for someone to sort it out. It appears the engineer wipes my credit. Over £31 of credit disappeared overnight. I spoke to someone for over 30minutes today & he said that someone will get back to me in 24 hours... He also said that I can put MORE gas credit on...

Absolutely diabolical!