Booked.net Omdömen 439

TRES TRES MAUVAIS SERVICE AVEC CE SITE ESCROC
QUE DES MENSONGES ET DE LA MANIPULATION
EN PLUS D ETRE DES VOLEURS DE BAS NIVEAU
EVITER LES

L'hotel che avevo prenotato a Giardini Naxos ha cancellato la prenotazione per mancanza di clienti in quella settimana, ma dal sito mi hanno avvisato solo il giorno prima, anche se l'hotel li aveva già informati la settimana precedente (ne sono certa perché li avevo contattati personalmente). Nel frattempo dal sito hanno prelevato i soldi dalla mia carta e solo successivamente, a distanza di 10 giorni mi hanno rimborsato. Lo sconsiglio, sono troppo lenti e poco affidabili.

scam-affiliate-mix site, use pictures from booking.com site without hotels permission.
details on site also wrong, example we in town, but have beachfront there, and massage and washing machines in tghe rooms..llol.
also other things we don't offer.
guest arrive and trouble starts if they book there.

It’s a Fraud company, I made a reservation at a hotel for the city of Bogota. When we got to the hotel there was no reservation. I complained and they spent more than 8 days and they never returned my money. Terrible experience and you have to be careful with them.

Ta strona to jedno wielkie oszustwo. Pobrano z mojego banku większą kwotę niż było napisane, w związku z czym anulowałam. I cóż zwrot był o prawie 30 zł niższy niż to co pobrali. Radzę się trzymać z daleka.

Summary: paid via booking.net on a Sunday for a hotel that night (via hotel listed on hotelmix.co.uk).

Arrived at hotel (hours later) - gave them my name; gave the booking reference: no reservation. They don't deal with booking.NET

Had to book & pay again, via booking.COM (instant confirmation)

Rang booking.NET Monday morning. They explained they hadn't received the additional information requested (I had inputted payment details. THEN it requested I authorise the payment in my bank app, before returning to the webpage. THEN it requested I upload or email: my passport or driver's licence PLUS bank card photo showing first 6 digits and last 4 digits BEFORE they could confirm the booking).

My email provider sent a delayed delivery message: they'd been unable to deliver my emails to booking.NET for the last 12 hours. Their server would continue trying for 48 hours - the same amount of time booking.NET states the rate could change.

I repeated:-

- I wanted a refund and that I had opened a dispute with my bank.

- The booking was for last night.

- I had rung the number on the hotelmix.co.uk website twice yesterday (on hold for 12 mins).

- I had sent the requested information.

- It wasn't my fault their email server wasn't working.

- I had to pay again, as the hotel had no record of my booking.

Thankfully, she refunded the money immediately and sent email confirmation. I closed the dispute with the bank. I obscured most of my driver's licence, including the photo and I've ordered a new bank card.

in future, I'll stick to booking.COM (I'd rate the resolution 5 star, because it was quick - the money was refunded to my account in minutes; but also, they didn't have a leg to stand on because the booking had already ended, they'd taken payment and not reserved the room with the hotel)

Had this been for an advanced booking, I may not have been as fortunate.

O arnaque hôtel fermé mais préleve la somme

Our joba trip was changed and they understand the problem and help us to solve

Dodgy - there's no other word. I wish that zero stars was an option as this service needs to be reported to the police. They accepted my reservation and took payment for a hotel... that was closed. I didn't know when I booked, but the hotel had been contracted to the government for quarantine usage for several months before and after my booking. The booking agent had no business taking the booking and had no business charging me, it's just lucky I questioned it with the hotel directly.

Numero prenotazione 8596744216 Codice PIN 8194
Prenotazione cancellata causa Covid-19 e disposizioni DPCM da marzo 2020 a febbraio 2021.
I miei soldi, euro 108?
NON MI HANNO RESTITUITO I SOLDI. SITO NON AFFIDABILE

The confirmation stated "Total amount:5306US$
Included
Taxes and fees

Not included: 45.6% Service charge, 179.40 USD Service charge.

This is deceptive, since the service fee calculation is not clear.

I would give NEGATIVE stars if I could. I thought I had booked through the hotel's website to only find out after I paid, my booking was unfortunately through booked.net. I was traveling to Barbados in December and didn't receive my negative COVID test results in time to for my flight so I had to push my travel plans back by one day. I reached out to the hotel, they told me they couldn't make any changes on their end so I'd have to reach out to the company I booked with. I did. I sent multiple emails. No response. So instead of not having a guaranteed reservation, I booked another hotel room and disputed the charges with my bank. Only THEN did I finally receive communication back from this bogus company asking why I wanted to dispute the charges. Somehow they rebutted the disputes I made highlighting the fact the reservation says non-refundable and no cancellations. I didn't want either I just wanted a CHANGE and a RESPONSE. We're in a GLOBAL PANDEMIC things/plans are constantly changing. How is this in any way justified??!!

Imagine my surprise while looking up my family’s cabin in Colorado; that we have had in the past as a rental property thru a legitimate site VRBO. Up pops photos of our family home for rent thru booking.net. Booking.net is a fraud. They do not have permission to post photos of our cabin. They do not have permission to “pretend” to be able to rent it. I strongly suggest to you booking.net you remove these photos from your bogus site immediately before we take legal action.

On 8th July last I put in a review based on fact that Booked.net had refused my hotel refund when I had to cancel due to Covid travel. They responded to this on 18th August to say essentially that hotel had no cancellation clause and there was nothing they could do. I was left in no option but to engage my travel insurance. Luckily they had the resources and knowledge to follow through the issue and proved that hotel had never taken the money at all and only when Booked.net were presented with the facts from the investigation did they concede and they refunded my money on 11th December. I would NEVER TRUST this booking site.

La personne m'a répondu très rapidement et a été de bon conseils
Quick answer and kindness

I thought I was on a hotel's website in Shrewsbury. Made the booking and have my credit card details for payment. The next page then asked for a photo copy of my passport and credit card. At that point I thought this must be SCAM. I tried to go back to the previous page and it would not let me. Contacted my credit card company to find that 1 Euro had been debited from my account. I subsequently received an email from booked.net asking for the passport details. I replied to say that I wanted to cancel the booking and I will be checking over the next few days that ther not been any charges on my credit card. I have now booked directly with the hotel.

Nous avons réservé un hotel via booked grâce à un prix bas.
Lors de notre séjour il y a eu un quiproquo avec l'hotel et nous avons payé 2 fois le séjour.
L'hotel devait se renseigner et nous recontacter mais malgré nos relance il ne nous répondait jamais.
Grâce à l'intermédiaire de booked nous avons pu être remboursé. Je recommande ce service car on peut leur faire confiance nous avons eu des échanges rapide et agréable par mail et on est tenu au courant de notre dossier. Efficace !
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We booked a hotel through booked thanks to a low price.
During our stay there was a misunderstanding with the hotel and we paid twice for the stay.
The hotel had to inquire and recontact us but despite our reminders it never answered us.
Thanks to the intermediary of booked we were able to be reimbursed. I recommend this service because we can trust them. We had fast and pleasant exchanges by email and we are kept informed of our file. Efficient!

we tried to call there customer service as we have booked but have received no confirmation, they answered the phone took the booking number, hung up and wouldn’t answer the phone again

Due to the coronavirus situation, we first had to postpone a firm, non-refundable, booking and then finally cancel it. We asked for total reimbursment wich was granted. Thank you so much to the hotel and booking agent Kate.