Bonvila Omdömen 526

TrustScore 4.5 av 5

4,7

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Inanilmaz lezzetli ev yapimi sucuk, deneyin , bizim Cocuklar bayiliyor, anneannemin yillaronce yaptigi bezin icinde kuruttugu sucuk tadinda, , karadeniz tarafindaniz belki bizim agiz tadimiza cok uygu... Se mer

Betygsatt 5 av 5 stjärnor

With Bonvila, the quality of the customer service is as good as the quality of the products. In case of any issue, it is quickly resolved by the staff. Happy to shop at Bonvila since the beginning o... Se mer

Betygsatt 3 av 5 stjärnor

Ilk siparisimiz cok güzel olmasına karşın, ikinci siparişimiz hayal kırıklığı oldu. Semizotu o kadar bozulmuştu ki yiyebilmek imkansızdı. Patatesli gözleme bayatlamıştı, yaprak sarmanın kapağı parampa... Se mer

Betygsatt 5 av 5 stjärnor

We had a great experience with Bonvila. Packaging was great, all of the stuff was categorized neatly and even the stuff for freezer was still cold enough. They had sent a little gift which was super t... Se mer

Företagsinformation

  1. Livsmedelsbutik
  2. Frukt- och grönsaksbutik
  3. Matvaruleverans

Informationen kommer från olika externa källor

An online grocery store where you can find all your favourite authentic products!


Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

526 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 48 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Bonvila

Excellent Turkish Groceries and Fast Delivery!

Bonvilla is an amazing Turkish grocery delivery service in London. Their prices are very good, the quality is great, and the delivery is always fast. The delivery driver is also fantastic — friendly, reliable, and always on time.
I’m really impressed with their service. Highly recommend!

9 december 2025
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Selling items with wrong weight

Selling items with wrong weight. When challenged come up with all sort of stuff but no apology. Any supermarkets in the UK take this sort of things with great care. I won’t be shopping at Bonvila any longer.

30 november 2025
Logotyp för Bonvila

Svar från Bonvila

Dear Nazan,

Every feedback we receive is very important to us. We have thoroughly investigated the matter.

Based on your recorded correspondence:

On December 3, 2025, you sent an email to our customer service team stating that you purchased 510 grams of Murat Bey Ezine White Cheese. Since our system displayed 600 grams at the time of purchase, you requested a refund for the remaining 90 grams. However, our customer service team wrote a statement stating that the weight change in Murat Bey Ezine Cheese was made by the Muratbey Company and that this was a hidden price increase. They also stated that the 600-gram Muratbey Ezine Cheese is no longer being produced and that the 510-gram cheese has been released instead. You have also been informed that companies do not refund customers for weight changes.

Before submitting your complaint, the necessary system changes have already been made, and product changes are updated within a specific timeframe. We have no intention of victimizing or misleading anyone.

We understand that you are dissatisfied with our company's response. Please remember that your comments must be transparent, clear, and concise, and avoid creating misleading or misleading perceptions.

Warm Regards.

Betygsatt 5 av 5 stjärnor

Fresh, fast and absolutely delicious

I ordered their yaprak sarma and sigara böreği for the first time, and everything was perfect. The delivery was incredibly fast, the food arrived fresh, and the taste was genuinely amazing. You can really tell they use high-quality ingredients. I’ll definitely order again.

26 november 2025
Betygsatt 1 av 5 stjärnor

Wrong items were sent ( Instead of…

Wrong items were sent ( Instead of Saralle Findik ezmesi I’ve sent Saralle chocolate spread ) plus some items had price on them like the peanuts £ 1.89 but I was charged much higher for them .

1 oktober 2025
Logotyp för Bonvila

Svar från Bonvila

First of all, please know that we carefully review every comment we receive. We contacted you, but we were unable to reach you at the contact number you provided. Another issue we haven't received a response to is our email dated October 8, 2025, regarding the wrong product. You can request a correction from our customer service team by sending a photo of the allegedly defective product. The legal deadline for this is 30 days from the date the order was received.

You mentioned a wrong product in your review. However, we have determined that you did not notify our customer service team or initiate any action.

In cases of such defective products, the defective product will be gifted to the customer, and the correct product will be reshipped upon request. Alternatively, if the defective product meets the customer's needs, the customer will be refunded for the error.

First of all, until our new employees become familiar with the products, we may experience some disruptions from time to time. We sincerely apologize on behalf of our employees.

Another point is the RECOMMENDED sales figures for Anthap brand nuts:

Ms. Sibel, Anthap is a producer and can, of course, set the sales prices of its products according to its own budget and costs. However, we would like to remind you that since they do not sell their products to us at the same prices they produce, we do not have the same cost-effectiveness.

We would like to remind you of the terms of Unfair Competition and Market Freedom.

Prices are clearly stated on our website. Our customers purchase products based on visual inspection.

These terms of Unfair Competition have encouraged us to launch our own nuts and nut products and offer them at more affordable prices for our valued customers to consider and purchase.

With love...

Betygsatt 5 av 5 stjärnor

Perfect

The products are fresh , packaging is very careful and the delivery is fast. I definitely recommend it.

5 maj 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

We had a great experience with Bonvila

We had a great experience with Bonvila. Packaging was great, all of the stuff was categorized neatly and even the stuff for freezer was still cold enough. They had sent a little gift which was super thoughtful especially the flag. It was the first time we ordered homemade manti and cooked it immediately, no suprise it is a best-seller, proper homemade manti!

27 april 2025
Betygsatt 2 av 5 stjärnor

Delivery experience not good

Please change from dhl to another courier. They didnt deliver to my door for such a big order. I had to carry it myself. Not worth the price

14 april 2025
Omdöme utan inbjudan
Logotyp för Bonvila

Svar från Bonvila

Dear Helin;

First of all, thank you very much for sharing your ideas and evaluations with us. Your complaint regarding your cargo being left at the entrance of your building and not being delivered to the flat, which you reported on 11.04.2025, has been shared with DHL and the result has been communicated to you in detail by our customer service via e-mail. As stated in the e-mail, the cargo company you previously suggested has been changed to a new one due to serious transportation problems. However, perfection is not always achieved by not having problems in ongoing work, but by having a competent person who can solve problems and resolving problems in a timely manner. We would like you to know that in every complaint we receive, we evaluate the quality of the service you should receive and the satisfaction of our customers, regardless of the size of the cargo content. Our priority is the happiness of our family members.

Warm Regards

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