When they didn't have the lighter I originally ordered they contacted me and let me choose from afew different ones and also put extra little things in with my order
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
literally the best online store i’ve ever purchased from, ordered a glass piece and 2 days later it showed up but me being stupid i accidentally snapped the percolator off making it unusable. these pe... Se mer
They do a great job. Prompt responses to queries, and delivery was quick. Considering two items were glass, everything was in good order and well packed. Great after sales support and help.
I recently purchased a bong from bongempire.com.au and I couldn't be happier with my purchase! The selection on their website is amazing, with so many different styles and designs to choose from. The... Se mer
Företagsinformation
Skrivet av företaget
Bong Empire - Australia's Best Bong Shop. Shop a wide selection of high-quality glass bongs, grinders, pipes, and smoking accessories. Fast shipping Australia-wide. Welcome to Bong Empire, your premier online shop for the best smoking accessories in Australia. Bong Empire is a proud Australian-owned and operated business, dedicated to providing high-quality products and exceptional customer service to our valued customers across the nation. At Bong Empire, we are passionate about offering the largest and most diverse selection of smoking accessories, including bongs, grinders, lighters, vapes, and pipes. Our extensive range ensures that you will find the perfect product to suit your unique preferences and needs. Every product at Bong Empire is meticulously hand-picked to ensure it meets our high standards of quality and value. Before shipping, each item undergoes a thorough inspection to guarantee it arrives in perfect condition. We take extra care in packaging your order, using ample amounts of premium packing materials to prevent any damage during transit. We believe in building lasting relationships with our customers by providing the best possible shopping experience. Whether you have questions before making a purchase or need assistance after receiving your order, our friendly and knowledgeable customer service team is here to help. We aim to respond to all inquiries within one hour during our working hours (09:00-17:00 Sydney time, Monday to Friday). Thank you for choosing Bong Empire. We look forward to serving you and becoming your trusted source for premium smoking accessories in Australia.
Kontaktuppgifter
P.O. Box 1289, 2099, Dee Why, Australien
- 0402233416
- info@bongempire.com.au
- bongempire.com.au
4,6
Utmärkt
53 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great to deal with
Great to deal with, picked up an awesome bong and grinder. Will definitely be shopping with them again.
28 juli 2025
Omdöme utan inbjudan
Great business & customer service
Great business, awesome customer service!
22 juli 2025
Omdöme utan inbjudan
RIP OFF MERCHANTS
The understanding and negotiations of what they offer to what you receive with the hefty price of $20 fir 5 cone pieces and the packaging that the delivery came in, and astronomical box with masses amount of foam pieces for something that only required an envelope. The gas lighting in emails from them basically pointing the finger at myself when the customer is always right. Putrid customer service and rip off merchants, do not recommend doing business with them, let alone 10 days for a refund when theyre very forthcoming in taking your money.
7 juli 2025
Omdöme utan inbjudan
Svar från Bong Empire
We’re genuinely sorry to hear you were disappointed with your experience, and we appreciate you taking the time to leave a review, even when it’s not the kind we hope for.
Your feedback has been taken seriously and we’ve done our best to resolve the matter, including offering a full refund if you'd like to return the items, or a partial refund as a gesture of goodwill – which was processed as requested. While the product and pricing were clearly listed at the time of purchase, we completely understand how expectations around quantity and value may not have aligned.
We’re always working to improve our service, and feedback like yours helps us identify where things can be made clearer or more efficient, from product descriptions to packaging and communication.
If there’s anything further we can do to assist, we’re more than happy to help. We truly wish the outcome had been more positive for you.
Absolutely amazing service
Absolutely amazing service! Their products are of the highest quality! If you’re looking for top quality you can’t beat bongempire!!! Will be back for more items! Thank you! This shop has all ur needs!
18 juli 2025
Omdöme utan inbjudan
Great store
2 juli 2025
Omdöme utan inbjudan
Great bong goes hard👍
6 juni 2025
Awesome delivery time got expressed…
Awesome delivery time got expressed shipping completed my order on the weekend but still only took one business day to arrive an by the Tuesday it had made it to my place, cheers heaps
28 april 2025
Good service were U order comes when…
Good service were U order comes when say it will plus good quality products
21 april 2025
The customer service is A1
The customer service is A1! My products came so quick and i been smoking with them non stop.
12 mars 2025
Omdöme utan inbjudan
Amazing products and exceptional customer service’
Im very happy with my purchase!
Top quality, fast shipping, good choice of products and best of all amazing customer service!
I am a returning customer and will be an ongoing customer doing more orders!
I can’t recommend this business and service highly enough, cause they tick all boxs perfectly and well above expectations!
So support them as much as you can and you will not be disappointed!
A+++++++++++++++++++++++++ Online as shop to shop from and I’m thankful for my purchases and the customer service I receive ☺️
21 mars 2025
Omdöme utan inbjudan
Satisfied customer
I am very happy with my product, great quality, didn't take long to come in and very friendly staff.
Was a pleasure.
29 januari 2025
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