Boilerhut Omdömen 

We had a good experience with a Viessmann (Vitodens 100-w) boiler installation from Boilerhut.

After completing the online quote tool on the BoilerHut site, I got a call from the company’s sales director, Paul, who talked me through the installation and some options. I’m not sure the specific relationship Boilerhut has with Viessmann, but as a household we’d already more or less decided on the Vitodens 100-w and Paul was encouraging and informative about Viessmann as a brand and the boiler itself. We did talk about a couple of other Viessmann options but agreed the 100-w would suit our needs.

After speaking with Paul and sharing some photos of the current system boiler set up we wanted replacing, we got a new quote (listing the work and materials) that was very competitive. Having accepted the quote, Paul called with further details and asked me to pay the full amount, which I did. After the call, this did worry me a bit (even though Paul had said we could do it differently, if needed). In the end, I needn’t have worried (everything went smoothly) but, for those who are more cautious, it may be worth talking through different ways of breaking up the payment.

Installation was arranged the following week. On the day of installation, Thomas a contracted gas safe boiler installer and his son arrived and inspected the work. (We live in Edinburgh, and Thomas let me know he regularly does work for Boilerhut in Scotland and thinks highly of the company - particularly in comparison to other online boiler suppliers/installers.) Unfortunately, the length of and bends in the flu weren’t accurately captured in the photos I’d shared and Thomas had to delay the installation to the next day so he could buy and pick up the necessary parts. This was all done with Thomas consulting with Boilerhut and although the delay dampened our excitement of a new boiler, the installation the following day wasn’t a problem. Naturally, our preference was for a good and safe installation.

The installation the following day went smoothly. Thomas and his son were a pleasure to have around. They worked hard and seemed very knowledgable about the sector as a whole and boiler installations. They were also happy to share advice of setting up and configuring our new system. They completed the replacement of the old system boiler (removing the boiler and tank) by mid afternoon and tidied after themselves before leaving. All in all, I’d rate Thomas highly!

Since the installation (just over a week ago) everything has worked trouble free. I’ve had one call from Boilerhut to pay for the additional length of flu and to check on the installation. I’ve also received two or three email requests to write this review.

In sum, the installation by Boilerhut (with Thomas as the contractor) has gone very smoothly. So far, the system is working as expected and we’re happy with the Viessmann 100-w. We’ll know more as winter approaches.

I had an excellent experience with Boiler Hut from start to finish. Their customer service is outstanding – friendly, professional, and always willing to go the extra mile to help. Every step of the process was explained clearly, and they made everything smooth and stress-free. The team was knowledgeable and efficient, and I felt confident I was in good hands. I couldn’t be happier with the service and would highly recommend Boiler Hut to anyone looking for a reliable and trustworthy company.

From my first phone call to Boilerhut I was given great advice about the options I had for a new oil boiler. Paul advised me as to what he thought would be the best choice of boiler for me and I was amazed at how quickly he could fit me In. Less than a week !! It is all done now and the two engineers who came to take out my old wall hung boiler and replace it with a floor mounted one did an amazing job. They were really polite helpful guys and I'm really pleased with my new boiler so far (it was only fitted yesterday). I'll know how good it is when winter is here and hopefully the new system will be reliable and efficient. Many thanks, Celia

Excellent service and communication throughout, the installation of my new boiler was carried out efficiently with expert advice. Great work Boilerhut highly recommended!

4yrs after boiler replacement still using them for any central heating work various new radiator jobs, advice and aftercare all superb. The staff on the phone and the engineers are always so helpful, I wouldnt use anyone else they always go the extra mile to ensure customer satisfaction highly recommend and will continue to use them

The second boiler I have had fitted from Boiler Hut. This was a more complicated job for a full oil system with combi boiler in a renovation project. Received good advice on which way to go and great communication throughout. The project had its challenges but everything was dealt with as it came up and the end result I’m really pleased with!

I was looking for a new, more efficient boiler to replace my old boiler. I checked about five of the market leaders in boiler fitting. Boiler Hut not only came up with the most competitive price on my chosen product, the market leading Viessmann 100-W, but also offered the best installation deal to protect the product over its lifetime.

Paul arranged for Mark, one of his trusted installers to come to fit it. What a nice guy. Clearly very good at his job and highly professional. He had it fitted in a few hours. I wasn't expecting to have such a great job completed so quickly either!

I've had a lot of work done over the years, some good and too much not too good - in fact some that was downright shocking.

This was one of the best - if not THE best projects I've ever had done. Thank you guys!

Excellent company. Just had a viessman 100 installed due to ours breaking down. Paul went above and beyond to get us sorted and cannot thank him enough. Kevin the installer did an excellent job and the office were great too. Best customer service I've ever had with anything

Good service

Very Painless Transaction. Guys at Boilerhut Very knowledgeable, got a price including install on the phone.
Everything in and working within a week from quote.

Spot on service thank you

Passionate and impressive work ethic. They were happy to help us with best advice and the best price, they even help for future proofing with choice of boiler.

I have been looked after by Boiler Hut for a few years now.

From installing and yearly servicing a new boiler at my previous residence to installing a thermostat and servicing the existing boiler at my new address.

No fuss. Get the job done. Respectful engineers who know exactly what they are talking about and will help you with any boiler/heating advice.

Even though I live 200miles away from their office, the trust I now have with this company means I will always call Boiler Hut for anything I need, to do with my central heating.

Top class organisation to deal with. Extremely highly recommended. 👍

Mark did a 1st class job. Neat n tidy job and was very friendly. No hesitation recommending these guys. Clear quote and excellent after service too.

Mark made a brilliant job of our boiler installation. He was fastidious in fitting everything neatly and efficiently, and while setting up the new system resolved a long standing problem with our central heating. Contact with Boiler Hut in Cardiff, both before and after installation, was excellent. And the total cost was much lower than a local company’s estimate.

Had a really good experience with the purchase and installation of a new gas combi-boiler.

Website was easy to navigate and when I got a quote at the beginning of the year the follow up from these guys was professional and courteous with no pressure to carry on until I was ready. I got back in contact beginning of May and Paul took me through the options clearly and thoroughly - price very reasonable. Got booked in quickly and the installation of my Viessmann boiler was efficient and without problems, with the engineer communicating well. The boiler is performing very well and has improved water pressure too.

I received a call to ensure everything was good and when I pointed out a cementing issue that had developed with the condenser pipe, Boilerhut could not have been more helpful and supportive and the problem was rectified without any delay.

I feel really confident that these guys have got my back in terms of servicing and with any other issues that could arise. Well done Boilerhut - great job!

excellent service. and great plumber too. all done very tidy.
professional company

I would definitely recommend Boiler Hut to anyone. The price we paid was incredible, the service second to none and the boiler is of excellent quality.
Everything from our initial inquiry with Paul, who was so knowledgable and went above and beyond to help us sort out our order, to the fitting of the boiler was handled so professionally and this company deserves 10 stars. Thank you

This is my second review for Boiler Hut. I felt they deserved an updated one. Not that my score will change. Still 5 stars...

So the reason I felt the need to give another review was to score their ongoing customer support. Prior to signing up to Boiler Hut, Paul - in his sales pitch - promised they weren't the sort of company to leave you on your own should things go wrong. He insisted that if I became a customer, Boiler Hut would be there to help...

My boiler was fitted 2 years ago, and has been largely trouble free. However I did have two issues (neither the fault of Boiler Hut) and I can say that they bent over backwards to make sure they were rectified as soon as possible.
First issue, top of boiler around flue getting rusty in first year, spotted by service engineer... Boiler Hut sent one of their engineers to check it out, and identified a hairline crack in the plastic flue which was nigh on invisible. This was replaced as soon as the part was replaced immediately, and the top of the boiler was also later replaced to give me a shiny new, rust free one.

Second issue was a fault with the boiler itself. The manufacturer came out themselves this time and tried to say it was my fault and I would be charged. I'd done to it other than use it for heating and water... And in desperation called Boiler Hut. Like super heroes, they sprung into action, dealt with the manufacturer cutting me the middle man out, and came to the house and flushed my system to prevent the issues occurring again.

In the modern day where companies tend to not give two hoots once they've got your money, Boiler Hut are a breath of fresh air.

I would not hesitate to recommend them (and indeed have done so many times) to anyone looking to have a boiler install or anything boiler related.

Needed a new boiler over bank holiday weekend. Had excellent communication from the office start to finish, who gave expert advice on boiler required and managed to get an engineer out on bank holiday Monday. Quick, professional installation from a really friendly and knowledgeable plumber. Whole process with boilerhut was super easy and efficient, would definitely recommend to friends and family.

From the first telephone call with Paul when I rang for an emergency boiler replacement to two days later when Mark finished a marathon day fitting my new boiler and coping with the demands of my unconventional house it was a pleasure. Everything was so easy and I was very reassured by the whole process. I wouldn't hesitate to recommend them to anyone. Many, many thanks!