Bmw Public Charging Omdömen 

I've been trying to get out of this for months. Nearly impossible to stop them taking money out of your account. In the end I cancelled my direct debit so have 3 outstanding invoices - because its so hard to cancel the account. Discovered that you have to write to them to stop the account. No-one from the company has told me this before - they just blocked my account. All invoices have to be paid individually, by International bank transfer!!!!
I offered to pay over the phone and they just couldn't manage that.
BMW couldn't manage a phone payment...
Awful service. Avoid. Avoid. Avoid.

Extremely poor customer service and call centre without useful escalation process. Free subscription trial continued after notification of cancellation, which seems to be common after seeing other reviews. Call centre have lost all records of calls and continue to charge. Cancelled debit card to stop BMW from fraudulently taking money from my account. Won’t buy another BMW again after experience with BMW Charging. Cooperate bullies best avoided

don't sign up to the free subscription! I cancelled on the app, way before I had to start paying, but they still charged me. I have paid for 2 months, despite not using the service. BMW relies on BP Pulse chargers - possibly the worst (and most overpriced) ones out there. The discount you get via BMW only brings it closer to the price range of the much better companies out there (eg Pod Point). Just don't bother!

I’ve used my BMW charge card I think once in 12 months as BP pulse stations always seem to be out of order, my free trail period ended and now I’m stuck with 3 months of charging fees for nothing…you could say that one charge cost me £24 on top of the normal charge. I wouldn’t bother with them. No need to join as most charge station allow you to pay direct. Rang customer services but nothing they can do. Really takes the shine off owning a BMW

The billing system seems to be faulty. I was billed 436 CHF instead of 1 CHF for having charged 3 kWh in France. Three emails and calling the customer service have not resolved the issue and my credit card was charged 436 CHF. The customer service admitted that the billing system made a mistake on the 23 Aug 2022. Now, 3 weeks later I still haven't heard back. I doubt that I will ever use BMW Charging again. And the customer service is absolutely poor. This is in stark contrast to the great *(driving) experience I have had so far with the 530e.

I opened an account and they send me the card - everything was perfect. Until I realized they are going to charge me on a monthly base, despite promising first year without subscription fee. I created a UK account (probably because I have english in my phone) and not a Spanish account (where I live), hence I asked to change the country, but BMW just simply killed the account. Hence I created new one in Spain (the same car, the same email address). this was the reason of charging me for the same account. Unfortunately in my bmw account I can see only one account and couldn´t see the other one. Despite many emails and calls they insisted it´s my issue, that I created these two accounts nad they couldn´t help me. I´m very disappointed with the service for a luxury car.

They charge me a fee every month. In according to the agreement there should be one year free introduction period. Instead I can not come out of the contract for a year. The customer service is non responsive. I wrote 10 mails and called 3 times. No success.